Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.70

3.7 Rating 687 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 687 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

Ejaz Gas And Electric Services Watford

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dartford branch were very helpful”

Helpful Report

Posted 4 years ago

“Leeds roundhay road . Quick effiecient service very polite and gd quality product cheaper than other local of same very happy”

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Posted 4 years ago

“Very helpful staff and good value for money and always got a good choice from stok”

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Posted 4 years ago

“Have used Cowley branch in Oxford for years & am pleased that they are still able to operate during these testing times. Like the NHS, supermarkets and delivery drivers, Toolstation are helping to keep me supplied to enable me to carry on working. The staff are all friendly and I appreciate that they are working hard for the click & collect service to work efficiently. Maybe Toolstation will continue to use this system only in the future.”

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Posted 4 years ago

“I have been going to Toolstation in Gillingham nearly every day since this lock down started. As mad as it sounds it is usually the highlight of my day, I have go to know the great staff who work there, led by Kate the manageress there is Lexy, Trish, Rosa, Carol that I have met, all with a great sense of humour and up for a chat. I don't know if Toolstation head office have told them to put on a smiley face and cheer the customers up or they are just that way. It sure works for me going there and the other customers in the queue all get the same service and react the same as I do with a big smile after getting their bits and pieces. Thank you Toolstation, Kate and your staff, keep up the great service at the best place for all the stuff I ever need apart from food. Steve”

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Posted 4 years ago

“Staff very helpful good service”

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Posted 4 years ago

“Ordered via click and collect for Inverness branch and unfortunately item was out of stock however got a pleasant call from them updating me and offering me an alternative product. Great customer service!”

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Posted 4 years ago

“Lovely greeting from the young lady in car park though these bad times it’s nice to see high sprites from the staff at Darlington toolstation”

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Posted 4 years ago

“Great team at Darlington toolstation”

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Posted 4 years ago

“Toolstation Cwmbran Wales excellent service, used click and collect due to Covid restrictions all worked well, goods ready for collection, very helpful staff”

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Posted 4 years ago

“Easy ordering and free delivery for purchases of £10 or more.”

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Posted 4 years ago

“Just placed an order for delivery. Amid the Coronavirus thing, Toolstation is the only website that's working at the moment. B&Q site is down, Wickes is shot, Screwfix is about to keel over. Haven't received the order yet obviously but credit to Toolstation for keeping their site working where others have failed.”

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Posted 4 years ago

“Went to GOSPORT Toolstation today amid the Covid 19 Pandemic for my click and collect electrical items to finish off a job for an eldery customer today. The system they employed for 'Social Distancing' was basic, simple and very effective. Goods were available as told in the text I was sent (to minimise the time I had to wait). After a brief ( and expected short wait) I was serves politely and safely. The staff were helpful and very courteous as always at this branch. The company and especially the staff deserve credit for working though and providing a service at these harrowing times.. WELL DONE YOU GUYS!!!”

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Posted 4 years ago

“Click and collect service at Barnsley branch, 1st class as always”

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Posted 4 years ago

“Aston toolstaion the best costumer service”

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Posted 4 years ago

“Placed a number of Click and Collects recently for pick-up at the Macclesfield Branch. Always ready for collection when I go to pick them up.”

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Posted 4 years ago

“I went into chippenham store today Martin and the staff where very helpful and friendly thank you”

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Posted 4 years ago

“I was surverd by Martin hewas very helpful and friendly”

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Posted 4 years ago

“It's always a good experience to buy tools from tool station Staff is very helpful. SUSAN WAS VERY HELPFULL TODAY IN GETTINFG MY STUGG I NEEDED From glasgow branch”

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Posted 4 years ago

“Sarah and Danyal, took there time in giving a pleasent sales and when returning items. Thanks for being patient and really helpful. Bal”

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Posted 4 years ago

Toolstation UK is rated 3.7 based on 687 reviews