Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 688 Reviews

67 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

Ejaz Gas And Electric Services Watford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a torch, never collected it because I realised mine only needed to have the rechargeable battery only so didn't need to buy the whole torch. Rang customer service twice a week apart to cancel and was promised a refund but nearly 30 days now and still no refund. I will be asking my bank for a charge back or take them to small claims court.”

Helpful Report

Posted 3 years ago

“What's your home address? I just want to buy the spanner please. What's your home address? What? We can't sell you a spanner for VAT reasons without having your home address sir! What? I just brought a sandwich whilst in Sainsburys and a USB pen at PCWorld but they didn't need my home address so are they acting illegally? Well we can only authorize a purchase with your home address or we have to go and get a manager to create an over ride code! We don't use if for marketing or alike! OK then what do you need it for then... You know what mate... Keep the spanner and I'll stay off of your pathetic mailshot campaigns (because why would you need my address if you are never going to use it you plonker!)”

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Posted 3 years ago

“Tool station staff are polite and very helpful and today I was served by Sean at the Ayr branch at Heathfield.”

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Posted 3 years ago

“Great service from Garry at your ayr scotland store if he doesn’t have what you are looking for try’s to find an alternative for you not just a case of no don’t have that”

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Posted 3 years ago

“Ordered online to collect item next day from Toolstation Bourne. Gentleman behind the counter very polite. Great service.”

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Posted 3 years ago

“I used the Rickmansworth store to buy a few things some of which I needed help/extra information with. Liam served me and couldn't of been more helpful. He explained fully what I needed to buy and how to use them. I will not go to a big superstore again where you can never find anyone to help and when you do they have absolutely no product knowledge!!!”

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Posted 3 years ago

“Great service from James andpanos”

Helpful Report

Posted 3 years ago

“Previously bought a round ceiling light for Utility area with the Box stating it needed a specific type buld (candle E14) I purchased this separately & exchanged the candle bulb temporarily placed in the light. Thought this seemed much bigger & fitting the glass case was tight but the light distribution was much better. To my dismay on turning on the next day I noted the glass had split in 3 places. Took it back to local store where situation explained. Could not have been any more helpful. Ina went to explain to Supervisor, Ben(who had already been listening in - so didn't need to repeat).Not only did they swop the product but they assisted by finding a 'smaller' candle bulb in their stock, placed this into the unit, tightened the screws & ensured there was no stress on the glass itself, making sure I too was happy, I purchased the bulb & left the store extrenmely satisfied with the outcome and pleasantness of the staff (not yet encountered a problem with any of the staff at Northwich on my frequent visits there)”

Helpful Report

Posted 3 years ago

“For 2 months I have been chasing a refund for an item that was never delivered. All head office (who are unreachable but phone) and store staff can say is “we can’t do anything because it’s showing as being refunded. I have not received the refund so it looks like I will pay £70 for nothing. Don’t use internet service it very poor with no customer service back up. Staff must still be working from home due to vivid measures???”

Helpful Report

Posted 3 years ago

“Andther fruitful visit to Worcester Toolstation. This is one of the few places I actually enjoy buying stuff from. The staff are helpful, cheerful, knowledgeable and will advise you if you are unsure about a product. The range of products is great and the quality is 99.9% good. Thankyou Worcester Toolstation, may you live long and prosper.”

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Posted 3 years ago

“Excellent service. My order was ready in no time at all. Thanks Bridge Of Don, Aberdeen 😊”

Helpful Report

Posted 3 years ago

“I've been into the Diss branch twice now. Had to wait quite a while to get served even though there was only one other customer in there. When I did get served it took ages for them to process four items! On the second visit I was charged for a box of screws I didn't have. Didn't notice this until i got home and put my glasses on (very small feint print). Had to drive back to get a refund, 3/4 hr round trip + fuel! I will perhaps stay with screwfix.”

Helpful Report

Posted 3 years ago

“I shopped at Toolstation in bridgewater Somerset today, the staff were very helpful and went above and beyond for me. I would like to thank them greatly for their hard work and I appreciate their customer service and their help. I would like to personally thank Marcin, Rajdeep and Saima. Thank you very much.”

Helpful Report

Posted 3 years ago

“Bought 2 packs of reed screen today when I took one out of the package most of it fell apart I should of took it back straight away but I was eager to finish a job I had started and I thought maybe I would try to paint it to see how it looked I used dark oak shed paint which I also purchased from here but even after painting it still looks cheap and nasty I'm really disappointed with the quality its really bad the worst I ever bought but as I've painted it it's to late to to return one pack but I will be returning the unused pack I would definitely not recommend buying this item”

Helpful Report

Posted 3 years ago

“Great service from Steve and Andy at the new Christchurch, Dorset store. Knowledgeable and very helpful”

Helpful Report

Posted 3 years ago

“Terrible experience. I placed an order for some Wessex LED GU10 bulbs online (14/09/21). After placing the order, a message appeared on the screen "The order was not valid please try again". So I did and I obtained the same message. However, I then received a text notification from my bank for 2 separate payments taken by toolstation for the 2 purchases (£5.98 x2) but I didn't receive any confirmation email. Why was the money taken? I immediately went into the toolstation store in Huddersfield and notified Vicky the manager and showed her my banking app and evidence of the 2 payments. She called customer services and they stated I would recieve a refund after 2 days, she wrote this on the back of my receipt for the bulbs I then purchased instore. 1 week later I have recieved nothing. I went back into store today and the store assistant called customer service again and I was once again fobbed off. I just want my money back!!! Why should a customer have to chase after their stolen money??? Sort it out toolstation!!! You're the ones who had a system problem on the day of my purchase. GIVE ME MY REFUND.”

Toolstation UK 1 star review on 21st September 2021

Helpful Report

Posted 3 years ago

“Great customer service I received today, had a problem getting the correct item.,nothing to much for steph,went that extra mile to make sure everything was in hand. Thanks so much”

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Posted 3 years ago

“I did not know exactly what i needed for the job i was doing. Ellis told me to purchase ALL the items that we spoke about, in the knowledge that I could return ALL the items (in good condition) within 30 days for a full credit. It worked - well don TS”

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Posted 3 years ago

“Great customer service- spent a lot of time helping me get the right shade light bulb to match my current ones, a harder job than I thought! Very patient and couldn’t have helped more”

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Posted 3 years ago

“Toolstation in derker have the most helpful staff I’ve been waiting 3 weeks for a crowbar from screwfix got the same one in 2 minutes from toolstation”

Helpful Report

Posted 3 years ago

Toolstation UK is rated 3.7 based on 688 reviews