Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 693 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Toolstation UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very useful shop when needing something last minute usualy in stock and the delivery is very good normaly next day.”

Helpful Report

Posted 3 years ago

“unable to park only four parking spaces and two of those have vehicles there all the time alternative is to park on double yellow lines”

Helpful Report

Posted 3 years ago

“Only buy on line items not rare items just damp proof and addisive . Told be next.day then only half arrives when checked the other items will be with you today or next day Its suppost to next day NO its just says that unless you pay more then it will be . Cant collect from any stores in 20mile area . Cant get my money back as needed items that day (as it said it would be ) only to buy from another store . Customer service useless kept asking some one else for information who kept saying no or cant help you And make it worse it was my very 1st order you messed up my 1st order .like I'm going to buy off you again no chance ..”

Helpful Report

Posted 3 years ago

“I was sold an empty bottle of gas. Returned to store refused to replace or refund. Tried to phone customers service. Hopeless!!Emailed got a lovely reply wanting my address. This i did . 2 months later nothing despite more emails, This is not a company to trust.”

Helpful Report

Posted 3 years ago

“Terrible customer service!”

Helpful Report

Posted 3 years ago

“Ordered a torch, never collected it because I realised mine only needed to have the rechargeable battery only so didn't need to buy the whole torch. Rang customer service twice a week apart to cancel and was promised a refund but nearly 30 days now and still no refund. I will be asking my bank for a charge back or take them to small claims court.”

Helpful Report

Posted 3 years ago

“What's your home address? I just want to buy the spanner please. What's your home address? What? We can't sell you a spanner for VAT reasons without having your home address sir! What? I just brought a sandwich whilst in Sainsburys and a USB pen at PCWorld but they didn't need my home address so are they acting illegally? Well we can only authorize a purchase with your home address or we have to go and get a manager to create an over ride code! We don't use if for marketing or alike! OK then what do you need it for then... You know what mate... Keep the spanner and I'll stay off of your pathetic mailshot campaigns (because why would you need my address if you are never going to use it you plonker!)”

Helpful Report

Posted 3 years ago

“Tool station staff are polite and very helpful and today I was served by Sean at the Ayr branch at Heathfield.”

Helpful Report

Posted 3 years ago

“Great service from Garry at your ayr scotland store if he doesn’t have what you are looking for try’s to find an alternative for you not just a case of no don’t have that”

Helpful Report

Posted 3 years ago

“Ordered online to collect item next day from Toolstation Bourne. Gentleman behind the counter very polite. Great service.”

Helpful Report

Posted 3 years ago

“I used the Rickmansworth store to buy a few things some of which I needed help/extra information with. Liam served me and couldn't of been more helpful. He explained fully what I needed to buy and how to use them. I will not go to a big superstore again where you can never find anyone to help and when you do they have absolutely no product knowledge!!!”

Helpful Report

Posted 3 years ago

“Great service from James andpanos”

Helpful Report

Posted 3 years ago

“Previously bought a round ceiling light for Utility area with the Box stating it needed a specific type buld (candle E14) I purchased this separately & exchanged the candle bulb temporarily placed in the light. Thought this seemed much bigger & fitting the glass case was tight but the light distribution was much better. To my dismay on turning on the next day I noted the glass had split in 3 places. Took it back to local store where situation explained. Could not have been any more helpful. Ina went to explain to Supervisor, Ben(who had already been listening in - so didn't need to repeat).Not only did they swop the product but they assisted by finding a 'smaller' candle bulb in their stock, placed this into the unit, tightened the screws & ensured there was no stress on the glass itself, making sure I too was happy, I purchased the bulb & left the store extrenmely satisfied with the outcome and pleasantness of the staff (not yet encountered a problem with any of the staff at Northwich on my frequent visits there)”

Helpful Report

Posted 3 years ago

“For 2 months I have been chasing a refund for an item that was never delivered. All head office (who are unreachable but phone) and store staff can say is “we can’t do anything because it’s showing as being refunded. I have not received the refund so it looks like I will pay £70 for nothing. Don’t use internet service it very poor with no customer service back up. Staff must still be working from home due to vivid measures???”

Helpful Report

Posted 3 years ago

“Andther fruitful visit to Worcester Toolstation. This is one of the few places I actually enjoy buying stuff from. The staff are helpful, cheerful, knowledgeable and will advise you if you are unsure about a product. The range of products is great and the quality is 99.9% good. Thankyou Worcester Toolstation, may you live long and prosper.”

Helpful Report

Posted 3 years ago

“Excellent service. My order was ready in no time at all. Thanks Bridge Of Don, Aberdeen 😊”

Helpful Report

Posted 3 years ago

“I've been into the Diss branch twice now. Had to wait quite a while to get served even though there was only one other customer in there. When I did get served it took ages for them to process four items! On the second visit I was charged for a box of screws I didn't have. Didn't notice this until i got home and put my glasses on (very small feint print). Had to drive back to get a refund, 3/4 hr round trip + fuel! I will perhaps stay with screwfix.”

Helpful Report

Posted 3 years ago

“I shopped at Toolstation in bridgewater Somerset today, the staff were very helpful and went above and beyond for me. I would like to thank them greatly for their hard work and I appreciate their customer service and their help. I would like to personally thank Marcin, Rajdeep and Saima. Thank you very much.”

Helpful Report

Posted 3 years ago

“Bought 2 packs of reed screen today when I took one out of the package most of it fell apart I should of took it back straight away but I was eager to finish a job I had started and I thought maybe I would try to paint it to see how it looked I used dark oak shed paint which I also purchased from here but even after painting it still looks cheap and nasty I'm really disappointed with the quality its really bad the worst I ever bought but as I've painted it it's to late to to return one pack but I will be returning the unused pack I would definitely not recommend buying this item”

Helpful Report

Posted 3 years ago

“Great service from Steve and Andy at the new Christchurch, Dorset store. Knowledgeable and very helpful”

Helpful Report

Posted 3 years ago

Toolstation UK is rated 3.7 based on 693 reviews