Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.70

3.7 Rating 687 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 687 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

Ejaz Gas And Electric Services Watford

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helen at Alfreton depo was and is my favorite sales assistant, very helpful and always goes that extra mile to help. Thank you helen”

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Posted 3 years ago

“I’ve found searching for a product and ordering Online for either Delivery or Collection very easy and useful.”

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Posted 3 years ago

“Julia,Cameron and the team at new Eltham branch are a credit to your company,they always go the extra mile to help .”

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Posted 3 years ago

“The staff friendly and helpful”

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Posted 3 years ago

“I can only comment on the Mansfield, Nottinghamshire branch. But I find them easy to order from and the prices are competitive. But what is most impressive are the staff. They are super friendly and very efficient. Customer service is first class.”

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Posted 3 years ago

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Posted 3 years ago

“Karen at King's lynn. Always happy to help, friendly and nothing is to much trouble.”

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Posted 3 years ago

“Pauline at Ipswich toolstation,Whitehouse 5 star service as usual”

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Posted 3 years ago

“excellent service as always”

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Posted 3 years ago

“Toolstation Chepstow Very nice welcome at the store and very helpful staff Will definitely use this store again”

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Posted 3 years ago

“Very helpful staff at Ipswich Whitehouse branch”

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Posted 3 years ago

“Bishops Stortford toolstation Served by Paige, great friendly service Would use again👍🏻”

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Posted 3 years ago

“Helpful staff and efficient service many thanks”

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Posted 3 years ago

“Very handy I order on line then recieve a text when my items are ready. Quick and easy service and hassle free returns.”

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Posted 3 years ago

“Was happy with product And price In COVID times Felt safe ordering and pickin up t Thank u”

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Posted 3 years ago

“Needed help with an item in Orpington store i usually use screwfix over the road but after the helpful pleasant friendly service I received from aldonna and shaunagh im now converted!! Thanks ladies.”

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Posted 3 years ago

“I use the Luton store and the staff there are the most helpful and friendly bunch. Their efficency is awesome. Thank you for all your help during 2020, here's to 2021 😆”

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Posted 3 years ago

“Excellent service and strict covid protection to keep everyone safe”

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Posted 3 years ago

“Excellent customer satisfaction,great advise and help choosing correct items.”

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Posted 3 years ago

“Excellent customer satisfaction,great advise and help.”

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Posted 3 years ago

Toolstation UK is rated 3.7 based on 687 reviews