Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 688 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

Ejaz Gas And Electric Services Watford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited the louth depot and was served by a guy called Darren who I thought was very polite and helpful, I thought that your products were well made and reasonably priced I will definitely use this store again”

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Posted 3 years ago

“I had fitted a new sink in the utility room and of course the pipes didn't line up went into Kendal spoke to Liz and after a few minutes she sorted out the item I needed. 5 star service.”

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Posted 3 years ago

“Excellent service quick delivery good price”

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Posted 3 years ago

“Toolstation Kettering, very helpful with product knowledge Shown product before purchase Very happy”

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Posted 3 years ago

“Very slow at serving customers. The staff don't seem to like being at the tills they seem to congregate in the office even when there is a long queue Hastings branch”

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Posted 3 years ago

“Very helpful and Pleasant staff Especially Renata and Jaime Who served me at the Chrlmsford branch today”

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Posted 4 years ago

“Tool station Acton served by Ian. He gave incorrect advice, I bought an item after his recommendation then refused a refund when item was faulty.I go to the shop regularly and I’m vey disappointed with the service.”

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Posted 4 years ago

“Great service and customer service Uxbridge Branch”

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Posted 4 years ago

“Bought battery drill twin set on Friday and was supposed to be delivered on weekend but never received then had email Monday order cancelled and refunded due to lack of stock even though it tells you in stock and how many online when ordering and took till Tuesday to have refund. I was looking at set elsewhere but went for this one know gone back to get other set and deal finished. It’s know good giving poor service and saying we have forward your issue on and hope to do better next time!”

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Posted 4 years ago

“Hi Diane at tall station in Newark is absolutely brilliant and very helpful and pleasant when I going to tall station it’s always a pleasure to be served by her no problems between station deliveries on time and no questions about taking things back and exchanging”

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Posted 4 years ago

“Swinton toolstaion gave excellent customer service When I visited yesterday the guy that served me was very helpful.”

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Posted 4 years ago

“Visited Swinton toolstation yesterday Went with a list and the guy that help me was so helpful and made my visit very pleasant and not awkward I will be returning !! Big thank you .”

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Posted 4 years ago

“Excellent staff and customer service at wednesfield branch...a pleasure to be served by smiling staff....cheers!!”

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Posted 4 years ago

“Fare prices good service”

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Posted 4 years ago

“Leigh Greater Manchester branch review. Called today and was a little apprehensive due to covid restrictions and a small order (I am not trade ) yet I was immediately at ease with a friendly pair of young ladies who where professional yet attentive to my needs I think one of the ladies was called Alechia. Take a leaf out of her book on how to give great customer service. I will definitely return again so thankyou both.”

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Posted 4 years ago

“Bought some good on 5th november from portrack, Stockton-On-Tees on Tees branch, without preorder. Really first class service.... Rachel was so pleasant, helpful and professional. Just very well done!”

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Posted 4 years ago

“After 25 minutes to try contact via chat I was connected to made my concern. As soon I mention I want made official complain I was disconnected.”

Helpful Report

Posted 4 years ago

“Try contact toolstation for over 2 hours to made complain over phone. No luck as COVID situation made whole call center limited.... over chat waiting 40 minutes. After chat for 20 minutes I was disconnected after I mention that I want made official complain”

Helpful Report

Posted 4 years ago

“Bad experience with return. I was sold wrong item, and been told to pay additional £6 to return. Three days took me to speak about return. Over 4h on the phone, emails, live chat. Noting been sorted. Disconnect few times by person on other side.”