Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 693 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good catalogue,product in the shop,prompt service,good price”

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Posted 7 years ago

“Great range and prices. Free next day delivery from £10 makes them unbeatable.”

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Posted 7 years ago

“Good alternative shop for many items at much lower prices.”

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Posted 7 years ago

“Good range of tools, hardware, consumables, etc for professional trades people and diy market. Low prices and free delivery next day on orders of more than £10. No arguments when things go wrong.”

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Posted 7 years ago

“The shop assistants were all very helpful and friendly able to offer appropriate and honest advice. I have been back to the shop a further two occasions on the strength of my experience. The products are good quality and the prices very competitive.”

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Posted 7 years ago

“Good products at reasonable prices. Fast delivery and efficient service.”

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Posted 7 years ago

“Really low prices, available for local pickup within minutes. Free next day delivery for orders over £10. Excellent.”

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Posted 7 years ago

“Paid £350 for a Cordless drill and it was faulty within 1 week and only used a few times. Toolstation refused to refund me and are doing nothing but giving me the runaround.Inverness Store supervisor claimed "it's not his problem" Buy elsewhere, anywhere other than toolstation”

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Posted 7 years ago

“Always have what you want at good prices.”

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Posted 7 years ago

“Delivered when promised and kept me up to date with progress”

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Posted 7 years ago

“Expert product knowledge. Gave opinions on many different product naming the pros and cons for each.”

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Posted 7 years ago

“good stock of items, quick click and collect, also quick trolley feature is useful. friendly staff”

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Posted 7 years ago

“What ever i needed they had on the shelf and the the staff were so helpful”

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Posted 7 years ago

“Always have helpful staff, wide range of products and good prices”

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Posted 7 years ago

“Always great customer service, good prices (except for power tools) and next day delivery.”

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Posted 7 years ago

“Easy to buy online with good price and usually next day delivery which is free on orders over £10.”

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Posted 7 years ago

“free next day delivery over £10,very polite + efficient staff when using click + collect,easy to use website”

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Posted 7 years ago

“Good range of goods, friendly service, good price”

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Posted 7 years ago

“Much cheaper than other builders trade outlets”

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Posted 7 years ago

“Very polite”

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Posted 7 years ago

Toolstation UK is rated 3.7 based on 693 reviews