“I was informed by staff to come early the next day as there would be queues as I wanted Pokemon tins that were new out for my grandson .We were outside the shop for 8.30 and at the door for 8.45 then a few people queued behind us we were at the till for 9.01 and were served by Lee who looked very unhappy we asked for the tins and asked could I choose what ones to which he threw 4 on the counter saying nothing I then said there are others and he threw a further four with no comments and no smile we then went on to pay (as my daughter and myself purchased 2 tins each as that was the allowed amount) We received no please no thankyou and if you check your cameras you'll see how he threw the tins on the counter...he may have had a bad night but he shouldn't be taking it out on the customer's very disappointing service and from a middle aged man who should be showing the young staff how it's done
We shop there regularly and the young staff are always pleasant and helpful in Smyths Portal way Liverpool.
Very disappointed customers”
