"Let me start off by saying that I LOVE the way Veja shoes look! I have several, some purchased directly from Veja and others from REI and LL Bean. I recently ordered a new pair of Ventur II from REI. They arrived with 2 different length laces. I contacted REI customer service & the representative explained that they do not have replacement laces, but offered to send a replacement pair with the expectation that those laces would be ok. The 2nd pair arrived with two different size laces as well. Now, I have four individual laces ALL measuring different sizes; 57\", 60\", 63.5\" and 65\" (yes, I removed them from each shoe and measured). Understanding that REI was unable to assist me further, as all they could offer is to send yet another pair I decided to contact Veja directly. It has been and an unbelievable experience! They advised me to contact REI. I explained that I had and that REI does not have replacement laces. A few emails back and forth and I am still nowhere with Veja customer service. Seriously there is a lack of quality control and they will not stand behind their product. \r\n\r\nThe laces are available to order on the Veja site for $8 plus $15 shipping which is ridiculous! When you pay $190 for shoes it is not too much to expect the laces to be an identical length."

"Let me start off by saying that I LOVE the way Veja shoes look! I have several, some purchased directly from Veja and others from REI and LL Bean. I recently ordered a new pair of Ventur II from REI. They arrived with 2 different length laces. I contacted REI customer service & the representative explained that they do not have replacement laces, but offered to send a replacement pair with the expectation that those laces would be ok. The 2nd pair arrived with two different size laces as well. Now, I have four individual laces ALL measuring different sizes; 57\", 60\", 63.5\" and 65\" (yes, I removed them from each shoe and measured). Understanding that REI was unable to assist me further, as all they could offer is to send yet another pair I decided to contact Veja directly. It has been and an unbelievable experience! They advised me to contact REI. I explained that I had and that REI does not have replacement laces. A few emails back and forth and I am still nowhere with Veja customer service. Seriously there is a lack of quality control and they will not stand behind their product. \r\n\r\nThe laces are available to order on the Veja site for $8 plus $15 shipping which is ridiculous! When you pay $190 for shoes it is not too much to expect the laces to be an identical length."

"Let me start off by saying that I LOVE the way Veja shoes look! I have several, some purchased directly from Veja and others from REI and LL Bean. I recently ordered a new pair of Ventur II from REI. They arrived with 2 different length laces. I contacted REI customer service & the representative explained that they do not have replacement laces, but offered to send a replacement pair with the expectation that those laces would be ok. The 2nd pair arrived with two different size laces as well. Now, I have four individual laces ALL measuring different sizes; 57\", 60\", 63.5\" and 65\" (yes, I removed them from each shoe and measured). Understanding that REI was unable to assist me further, as all they could offer is to send yet another pair I decided to contact Veja directly. It has been and an unbelievable experience! They advised me to contact REI. I explained that I had and that REI does not have replacement laces. A few emails back and forth and I am still nowhere with Veja customer service. Seriously there is a lack of quality control and they will not stand behind their product. \r\n\r\nThe laces are available to order on the Veja site for $8 plus $15 shipping which is ridiculous! When you pay $190 for shoes it is not too much to expect the laces to be an identical length."

"DO NOT ORDER direct from this company if you live in the US. They do not stand by their product and you have no recourse because the Headquarters is in Paris. So no US backing. Wore shoes twice and they started falling apart. They said normal wear and tear. Purchased 11\/25. Delivered 11\/30. Put away for trip 12\/10. Fell apart 12\/15. No return, no exchange. Terrible customer service."

"DO NOT ORDER direct from this company if you live in the US. They do not stand by their product and you have no recourse because the Headquarters is in Paris. So no US backing. Wore shoes twice and they started falling apart. They said normal wear and tear. Purchased 11\/25. Delivered 11\/30. Put away for trip 12\/10. Fell apart 12\/15. No return, no exchange. Terrible customer service."

"DO NOT ORDER direct from this company if you live in the US. They do not stand by their product and you have no recourse because the Headquarters is in Paris. So no US backing. Wore shoes twice and they started falling apart. They said normal wear and tear. Purchased 11\/25. Delivered 11\/30. Put away for trip 12\/10. Fell apart 12\/15. No return, no exchange. Terrible customer service."

"DO NOT ORDER direct from this company if you live in the US. They do not stand by their product and you have no recourse because the Headquarters is in Paris. So no US backing. Wore shoes twice and they started falling apart. They said normal wear and tear. Purchased 11\/25. Delivered 11\/30. Put away for trip 12\/10. Fell apart 12\/15. No return, no exchange. Terrible customer service."