Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.51

1.5 Rating 1,376 Reviews

13 %

of reviewers recommend Vestiaire Collective

Company Reviews

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Metrics

1.5

Based on 1,376 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 1st March 2025

Lady Karen Daly

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

378

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection of products with legit check. Quick postage.”

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Posted 1 year ago

“Very efficient and great packaging”

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Posted 1 year ago

“The Premier place for used prestige brands. The fact items have authentication makes a huge difference to buying confidence from anywhere in the world.”

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Posted 1 year ago

“im so happy because vestiaire take responsibility on item that was sold. you need to improve and provide star seller or buyer rating option from customer to evaluate.. Thankyou Vestiare on My First Sale. Hopefully , more item sold in future.”

Vestiaire Collective 5 star review on 26th November 2023

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Posted 1 year ago

“This is the best place to sell fashion that I have ever used and I recommend this to everyone I know.”

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Posted 1 year ago

“Yes am buying more items on Vestaire.”

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Posted 1 year ago

“Being a new member here at Vestaire Collective i did'nt expect to get my first sold item and got paid after a week,and it was a smooth transaction from shipping to payment. Hoping to get more sales ahead. Thanks and More Power to Vestaire Collective Staff.”

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Posted 1 year ago

“Excellent Service and quick, and tracking is 100%”

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Posted 1 year ago

“I don’t understand why this company has so many bad reviews. I had only good things to say about them. I have found so many good deals in such a beautiful products. The only thing I may complain is how long it take to ship to the USA (around 2 weeks), but that’s it.”

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Posted 1 year ago

“The items I bought arrived in brand new conditions and I am very happy with them. I was also constantly updated on the delivery status, which I really appreciated. You made me a very happy shopper. Thank you.”

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Posted 1 year ago

“Fast. Informative responsive. Would use again”

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Posted 1 year ago

“Easiest and fuss free selling experience! I have used a few platforms but this is really such a pleasant experience - I have sold twice!”

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Posted 1 year ago

“The Vestiaire Collective support team are very helpful and supportive when I had a problem about the shipping process. Thank you and I wouldn’t hesitate to sell and buy items again.”

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Posted 1 year ago

“Very easy experience and love the item I bought. First time buyer but would buy again from Vestiaire”

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Posted 1 year ago

“I had a fantastic experience with Vestiaire Collective! The quality of the products and the ease of the platform exceeded my expectations. I would definitely recommend it to a friend without hesitation”

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Posted 1 year ago

“Good quality items. Easy to deal with. Quick responce. Easy transaction . Quick and safe postage”

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Posted 1 year ago

“J’adore Vestiaire Collective car j’ai trouvé plein de choses qui ne sont plus en stock ailleurs. Le travail de l’équipe est très bonne, les produits que j’ai reçu sont comme sur les photos et sur la description. Je suis très contente de mes achats sur ce site. Merci VC.”

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Posted 1 year ago

“super brand I like all at it”

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Posted 1 year ago

“Fel safe to buy second hand goods in this app.”

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Posted 1 year ago

“Very happy, with the process and end result. Well done.”

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Posted 1 year ago

Vestiaire Collective is rated 1.5 based on 1,376 reviews