Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.51

1.5 Rating 1,376 Reviews

13 %

of reviewers recommend Vestiaire Collective

Company Reviews

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Metrics

1.5

Based on 1,376 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 1st March 2025

Lady Karen Daly

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

378

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a seller Vestiaire has been really effective. Very impressed by the ease of the whole selling process and the attentiveness of the updates. Will continue to sell with Vestiare over other platforms.”

Helpful Report

Posted 2 years ago

Dear Katie, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Easy to sell on this website, very professional.”

Helpful Report

Posted 2 years ago

Dear Zoe, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“So pleased to be able to reduce waste as well as save money to keep up with trends with like minded others. Thank you Vestaire for making this possible. Excellent service provided from end to end for both buyers and sellers and easy to use platform. I am always satisfied with my purchases on the platform and would highly recommend it.”

Helpful Report

Posted 2 years ago

Dear Livre, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Great service all round”

Helpful Report

Posted 2 years ago

Dear Brooke, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“All the progress is satisfied.”

Helpful Report

Posted 2 years ago

Dear H, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“I have ordered a few items thus far. My first order was delivered to me with absolutely no issues. The last order was cancelled as it didn’t meet authentication checks. I was refunded immediately without any hesitation. It makes the process not only easier but feel more secure knowing that someone is checking the item, making sure it is correct and fits the description.”

Helpful Report

Posted 2 years ago

Dear Julie, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“I wanted to purchase a Chanel vintage bag, when the bag sent to your specialist to do a final check, the found that the bag two of the corners was dyed. And asked me whether want to buy or to cancel. Very professional 👏”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Following questions I ask and I got the answer,A bit slow bit by bit but not to hard to understand.”

Helpful Report

Posted 2 years ago

Dear Yanisa, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Easy to negotiate and buy. Also authentication service invaluable.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“refund, dilivery”

Helpful Report

Posted 2 years ago

Dear Lee, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“They are fast. Meticulous & thorough with second to none attention to detail. Basically, they are practically perfect in every way. 🫶🏼”

Helpful Report

Posted 2 years ago

Dear Samantha, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“The items are genuine, fantastic service, amazing condition. My wife and I love this website. Thank you.”

Helpful Report

Posted 2 years ago

Dear Chris, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“I've been buying from this site for over a year now for my boutique. They are not perfect, but they will do their best to help you.There were some issues that I had encountered too but in the end they helped and resolved it. The customer service are very polite and respectful. They will try to help you to the best they can. I got lucky that I found this trusted seller from Japan. Since then, I only buy bunch of LV bags from that seller. I only buy from a seller who offers authentication from V. I really screened the seller before I buy from that seller. If there's no red says...AUTHENTICATION...I will not buy it. I also did my research who to trust and to buy with in this site. Check their profile first, and how many item they had sold already. Keep in mind...Vestiaire doesn't own all the item they sell. There's a lot of different sellers from all over the world who sells in this site, so it is your job to really screen the seller and the buyer. So far, I have never encountered yet a bad bad experience, I hope I will not. Like what I said, I got upset at one time but they still helped to resolved it. Good luck people!!!”

Helpful Report

Posted 2 years ago

Dear RM, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Very sincere price recommendation and very simple delivery makes me feel good!”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Professional and take care of buyer.”

Helpful Report

Posted 2 years ago

Dear Amy, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Thorough authentication process I always know of the high level of how far they go into looking at any item to make sure it is as listed and that we as purchasers get quality Highly recommend purchasing through Vestiaire”

Helpful Report

Posted 2 years ago

Dear Kim, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Very happy with my first purchase on VC! Seller was fast and prompt and product listed is exactly the same as what I received. Thank you.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“I encountered a purchase which Vestiaire offered me an option to cancel the order, as the item that they received and verified has some differences from the seller description and can’t tell from pictures shared by seller. I’m grateful that, Vestiaire not only served as a platform for preloved products but also a guardian Angel for buyers and I feel safe to transact via this platform.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Vestiaire collective made sure I received the item on time, that the product is authentic and genuine. It is a sustainable business and I feel that from the packaging to details in the product, thoughts have been put into making it more sustainable and environmentally friendly. I am very satisfied with the service it provided with every step of the way clear and concise. The price is very satisfactory as well. Delivery was timely and incredibly fast. The app delivers a great shopping experience. The authentication service is a fantastic add-on service too.”

Helpful Report

Posted 2 years ago

Dear Louis, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Everything honestly ♥️🥰♥️ Love it ♥️♥️♥️”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

Vestiaire Collective is rated 1.5 based on 1,376 reviews