Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.51

1.5 Rating 1,376 Reviews

13 %

of reviewers recommend Vestiaire Collective

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Metrics

1.5

Based on 1,376 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 1st March 2025

Lady Karen Daly

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

378

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great platform”

Helpful Report

Posted 1 year ago

Dear Peter, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“Amazing!!”

Helpful Report

Posted 1 year ago

Dear Ana, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon! The Vestiaire Collective team

Posted 1 year ago

“Vestiaire makes reselling to a world wide audience so simple and quick. My favourite part is all delivery costs are taken care of in the fee.”

Helpful Report

Posted 1 year ago

Dear Brandy, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“VC is perfect in thr job”

Helpful Report

Posted 1 year ago

Dear Shank, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“Excellent customer service, communication, quality of the item ( SS Daley vest that is sold out everywhere), checking of the item and exceptionally quick delivery. Love Vestiaire, thank you.”

Helpful Report

Posted 1 year ago

Dear Jan, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“Great service easy communication the entire process! Made me feel secure in selling and posting Will def use this platform again easy to refund. Verstiaire Collective give me a wonderful experience as a buyer as there’s expert authentication before I pay for my purchases. It’s very assuring as I won’t be disappointed for paying an item below my expectations.”

Helpful Report

Posted 1 year ago

Dear member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“Verstiaire Collective gives me a wonderful experience as a buyer as there’s expert authentication before I pay for my purchases. It’s very assuring as I won’t be disappointed for paying an item below my expectations.”

Helpful Report

Posted 1 year ago

Dear member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“Delivery was ultra fast, handbag is dreamy ♥️ price was fantastic. Overall an exciting ride, love your work.”

Helpful Report

Posted 1 year ago

Dear Leeanne, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“Excellent services”

Helpful Report

Posted 1 year ago

Dear Travis, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“Great service, easy communication the entire process! Made me feel secure in selling and posting my item. Paid in 3days Will def use this platform again ThankÜ”

Helpful Report

Posted 1 year ago

Dear Jade, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“This is an efficient service team.”

Helpful Report

Posted 1 year ago

Dear JoJo, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“첫구매였는데 너무 만족합니다 우선 구매부터 배송절차가 상세히 안내되어 좋으며 상품검수로 안전하게 좋은쇼핑을하였습니다 저는 앞으로도 자주 이용하고 싶습니다”

Helpful Report

Posted 1 year ago

“I have purchased 2 pairs of Doc Martens, they arrived with authentication tag, delivery was within the stated time, communication was fabulous, I even received photos of slight imperfections in one of the pairs with the offer of a refund if I didn't want to proceed. I purchased both pairs and am so happy with purchases.I won't hesitate to buy from Vestiaire Collective again.”

Helpful Report

Posted 1 year ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“I had a really good purchasing experience! The seller was quick to ship to Vestiaire for authentication, and then they promptly forwarded it on to me once it passed all the checks. The turnout time was quicker than originally quoted and the item was perfect!”

Helpful Report

Posted 1 year ago

Dear Samantha, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“I have purchased 2 LV items over the last couple months from the same seller and both times had a great experience. The items were exactly as described, priced accordingly, postage was fast from seller to VC to be authenticated and then onto me in Australia. Overall very happy.”

Helpful Report

Posted 1 year ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“My seller is excellent. I got my bag in 7 days after ordering, for Australian standard that is pretty fast! Got the authentication done too within that 7days. My bag is almost like new and great price. I really like the option for negotiating the right price for both parties. I was a bit scared initially as this was my first time and reading the bad review made me apprehensive. Anyway, I my seller has excellent reviews, so I gave it a go and do not regret it!”

Helpful Report

Posted 1 year ago

Dear Steph, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“Everything was fast, fuss free and most importantly item was delivered on time or even earlier, and in great packaging. Seamless. Professional. Highly recommended.”

Helpful Report

Posted 1 year ago

Dear Yusri, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“Fantastic experience all the way around… I usually have zero expectations when buying something online.. (I guess I’m an optimistic pragmatist) …but everything was absolutely perfect; from the product descriptions, to the and the authentication process, to the smooth delivery. Is everything in life perfect? Or course not..and the next time I purchase from Vestiaire something may not go smoothly.. but with this great outcome as my initial experience, I feel really confident that they are doing absolutely the best that they can for every client 🙂”

Helpful Report

Posted 1 year ago

Dear jaymayokay, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“Best app to buy genuine luxury brands that you can trust, so smooth and easy to use, happy with my purchase from Vestiaire collective, definitely recommend”

Helpful Report

Posted 1 year ago

Dear Shad, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“Purchased an LV pouch/wristlet from Geraldine. Obsessed with my purchase!! And Geraldine was super quick to answer all of my questions and send additional photos. She was awesome!!”

Helpful Report

Posted 1 year ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

Vestiaire Collective is rated 1.5 based on 1,376 reviews