Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.51

1.5 Rating 1,376 Reviews

13 %

of reviewers recommend Vestiaire Collective

Company Reviews

Questions

Metrics

1.5

Based on 1,376 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Vestiaire Collective made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vestiaire Collective 1 star review on 1st March 2025

Lady Karen Daly

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

378

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are a great place to sell and buy real designer items. I like their app usability and functionality too.”

Helpful Report

Posted 1 year ago

“So professional, I have complete faith in Vestiaire and their processes”

Helpful Report

Posted 1 year ago

“Loved my purchase and the service, thank you ☺️‼️”

Helpful Report

Posted 1 year ago

“Service was excellent . So happy with my bag . Delivered from HK to Australia with 7 days . Highly recommend Vestiaire”

Helpful Report

Posted 1 year ago

“Simple yet reliable”

Helpful Report

Posted 1 year ago

“The entire shopping experience is a delight, clear communication, fast, up to date information.”

Helpful Report

Posted 1 year ago

“This site is for fashion savvy shoppers. You need to know what you are looking for, market prices and understand exactly what the conditions of any item are. Ask seller questions is a great option. I have bought so many items, clothes, accessories and shoes and have never been disappointed.”

Helpful Report

Posted 1 year ago

“Easy to listing and selling”

Helpful Report

Posted 1 year ago

“The customer service excellent as well as the process of buying”

Helpful Report

Posted 1 year ago

“I'm surprised to see so many bad reviews. I have made 3 high value purchases from different sellers. 2 have been excellent and 1 had to be returned (seller posted wrong item) and was refunded ASAP. 5 stars .”

Helpful Report

Posted 1 year ago

“Highly professional team”

Helpful Report

Posted 1 year ago

“Good service”

Helpful Report

Posted 1 year ago

“Very smooth process: 1. Straightforward to list items for sale, 2. Straightforward sale/ purchase process, 3. Convenient postage/ delivery service and 4. Smooth payment process”

Helpful Report

Posted 1 year ago

“Selling items was a breeze. Transactions were up to date. Will definately recommend to friends. 👍👍👍👍👍👍👍”

Helpful Report

Posted 1 year ago

“Great price, fast delivery and beautiful item in very good condition!”

Helpful Report

Posted 1 year ago

“I love the shop, this is where i can shop designer blazers.i already recommended it to my friends for them to enjoy and shop responsibly. 2 things to improve though is the shipping, i mean too long is the leeway for a seller to ship the item going to vestiaire. And also hopefully they should require seller to post more pics of the item and also if its clothes atleast try it on so we can actually see the reference.”

Helpful Report

Posted 1 year ago

“The services provided by the online shop are excellent, the price is negotiable, and the delivery is on time. I highly recommend this online shop to anyone. I am very happy to shop in this online shop.100% ⭐️⭐️⭐️⭐️⭐️💯”

Helpful Report

Posted 1 year ago

“Bag I received is exactly as described! I’m so happy with my purchase.”

Helpful Report

Posted 1 year ago

“Very professional and stick to their promise, get delivered on time perfect for Christmas”

Helpful Report

Posted 1 year ago

“Have nothing but positive things to say! Great customer service at anytime of the day! Transaction/shipping process was really simple also!”

Helpful Report

Posted 1 year ago

Vestiaire Collective is rated 1.5 based on 1,376 reviews