Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.52

1.5 Rating 1,348 Reviews

13 %

of reviewers recommend Vestiaire Collective

Company Reviews

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Metrics

1.5

Based on 1,348 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 29th January 2025

364

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bag I received is exactly as described! I’m so happy with my purchase.”

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Posted 1 year ago

“I would have liked to give no Star to this review, which unfortunately was not possible. I ordered 200€ sunglasses over the platform that arrived with a high delay because tracking numbers changed and the article was repacked and resent multiple times. When the article reached me (after already being in touch with the customer support) it was completely destroyed and I contacted the support with the multiple tracking numbers to get a refund. The glasses are scratched, completely out of shape and the Etui looks like a car drove over it. The article had clearly been repacked after being destroyed and sent to me, as also the multiple tracking numbers and the long delay show. Following the requiries of the damage report I handed in all the documents (including a handwritten declaration with dates and all tracking numbers) and multiple pictures proving how I received the article. The customer support was absolutely unfair trying to put the blame on the delivery service. In the end they accused me of not following their shipping policies for whatever reason even though I didn't sent or return an article... The case was handled by different support people creating confusion and feeling absolutely not understood or valued as a customer. They now leave me with broken sunglasses and a 200€ damage. The worst part of all is that the customer support sent me pictures how their employee wrapped my article and the pictures CLEARLY show that the article is completely damaged! Still they don't cover the damage sending me standardized emails which is beyond unprofessional and embarassing...”

Vestiaire Collective 1 star review on 23rd December 2023

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Posted 1 year ago

“Very professional and stick to their promise, get delivered on time perfect for Christmas”

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Posted 1 year ago

“Horrible negligent customer service. I bought a bag that was a fake with clear evidence and they did not allow a return. I unwittingly paid a 209 custom fee. None of it returned. They automatically delisted it and did not allow me to touch the resale price and will take another commission when it sells. The worst resale buying experience I’ve ever had.”

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Posted 1 year ago

“Have nothing but positive things to say! Great customer service at anytime of the day! Transaction/shipping process was really simple also!”

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Posted 1 year ago

“Do not sell with this "company" previously I had people damaging items and then claiming it is not as described, if you buy a UK 8 it doesn't fit the same as a US 8, I also give measurements, well, a US 8 is a UK 12, totally different sizing, so if large size squeezes into a too small size, yes, there will be damage! Latest is a pair of shoes, I mentioned there are small signs of wear, which you would expect if you buy used shoes, then had countless pictures, including the insoles that showed the small signs of wear. Guess what, the experts there decided that they have small signs of wear, yes, they were mentioned and pictured, is their quality control legally blind or certifiably stupid? I'm done with the crooks, less stress to gift items or sell them on eBay, I am not there to have stress and make money for a company that is incredibly incompetent and only seems to employ people who possibly need help to find their own bottoms! eBay, everything is forgiven, Vestiaire hopefully goes bust”

Vestiaire Collective 1 star review on 21st December 2023

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Posted 1 year ago

“BUYER BEWARE!!!! I purchased a purse as a Christmas Present for my wife. When the purse arrived it has a VERY STRONG chemical odor. Strong enough that when my wife got home from work she asked me what the smell was as soon as she walked in the house. I called within minutes of receiving the item and let them know that the purse had a strong chemical odor. The told me to send the purse back. ONCE I SENT THE PURSE BACK THEY ONLY SAID THAT THEY WOULD RELIST THE ITEM FOR ME, WHICH MEANS THAT THEY ARE OK WITH THE NEXT PERSON RECIEVING A STINKY ITEM. THIS MIGHT BE THE WORST CUSTOMER SERVICE THAT I HAVE EVER HAD. THEY ALSO REFUSED TO LET ME SPEAK TO A MANAGER. edit: Also the seller was listed as an expert seller which by their terms gives me 14 days to return and it was returned within minutes of being received. They also list odor as unacceptable on an item classified as "Very Good Condition" and wont honor that either. SO SAD”

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Posted 1 year ago

“The worst service possible! 20% of the price represents VC inspection fees to receive a handbag that doesn't match the photos and description in the listing (food stuck to the bottom, various stains and discoloration, broken leather attachments). Bag returned with photo evidence and a detailed list of all undisclosed defects. Return denied, and it's being resold on my account with fees! 20%? On what grounds? The fees of a quality intermediary not doing its job or trying to scam consumers? It's scandalous!”

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Posted 1 year ago

“People , should listen very carefully what I am going to say. This site is not good . They sell old not good quality merchandise, not authentic too . I bought 2 days ago a bag from them , not authentic . When I open a package just came , the handle on the bag was broken . On picture they show perfect bag. Description was very “good quality “, when I tried to communicate with them , they don’t know anything , and I can’t return , I just bought yesterday .All situation reminds me of movie , when couple bought a beautiful house on the surface , and as minutes moved in , everything start to fall apart , they understood , they bought a house from a crocks . This is what Vestiaire collective all about . My advice don’t buy anything from them . They nothing but a fraud .”

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Posted 1 year ago

“They are so slow to respond and help with expensive purchases, bought a rolex and paid for them to authenticate it and check reference number, serial number and show a picture of the movement. They did nothing of what i asked, thats unacceptable when im spending 3,5k with them. Their site allows sellers to lie about their watch diameter and face no reprecautions. The watch i bought was listed as an explorer but when i went and got it checked it was a redialed airking. The watch got through their supposed "professional supervision" without them noting or checking that the watch is not damaged or waterproof and i receive a watch that has condensation on the crystal. Currently i have been trying to get them to send me a return label but im not hearing anything from them other than getting a copy and paste generic "We know waiting can be frustrating, but we are busy and is trying hard to get back to you". I recommend not buying watches from this site”

Vestiaire Collective 1 star review on 16th December 2023

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Posted 1 year ago

“Do NOT use Vestiaire Collective. I have bought 3 items and sold 2 and every single transaction was a headache and it was all caused by VC. The app is complete trash, full of bugs and glitchy af. I received plenty of offers on my items but the VC app never sent notifications to me to alert me to them, even though my notifications were turned on. VC never included my house number in my address, no matter how many times I updated it. Every time I ordered something my package did not contain my house number in my address and would be sent back or I had to spend hours on the phone with shipping companies to fix it. After sending an item that had been sold within 3 days of the sale (a 5 day period is given before it's cancelled). After I shipped it, VC cancelled the sale even though it also showed it had been sent successfully. It took 1.5 months of long hours on the chat and with the buyer to finally get paid. I ordered another item and again the shipping address did not contain the house number even though I corrected it over and over again. I paid extra for a home delivery and ended up having to spend hours on the phone again with the shipping company to re-route it to a packet shop for pickup. I requested to have a refund for the extra shipping costs I paid for a home delivery--the LEAST VC could do--and the customer service repeatedly said they were sorry and understanding of my frustration but offered no solutions or help. They didn't even offer a solution to fix the ongoing house number missing from my address. So I have had enough -- I'm deleting this app and never purchasing anything on it ever again and I will make sure to spread the word that they are not worth any other person's time or money. There are other great secondhand platforms out there that actually work, have decent customer service, and user-friendly platforms... so BYE!”

Helpful Report

Posted 1 year ago

“I was a very satisfied Tradesy customer. I had a small transferable credit which rolled over to Vestiaire. I find their site incredibly laborious to navigate, and their platform does not store my sizes or preferences regardless of how many times I 'save' things. Customer service is a joke. Further, I have several new high end items for sale, which they keep trying to get me to lower to prices that are lower than poor quality one would expect at Target. I'm through with this terrible sham of a company. I highly recommend Mercari. They're from Palo Alto, CA, have excellent fast customer service, great buyers, easy to list, reasonable fees, and fast bank transfers. They aren't necessarily a platform for high end Gucci bags (for example), but I have sold a variety of items ranging from my collections of Alessi (Italian) coffee sets, to my fencing foils, vintage Armani hats, and beautiful vintage collection of baby clothes from the 40's. I love Mercari. Bye Bye Vestiaire....terrible site....pompous name ...and I'm passing up on my silly little $32 credit from Tradesy days just to rid myself of the nightmare experience.”

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Posted 1 year ago

“I'm not sure how they can still be in business, the customer support is not there, as a seller, you are totally lost, they do what they want, pictures don't upload, the website lists it as another item or brand, despite the fact that you listed it as the right brand. I'm not sure there are people on the other end, their authentication service is ridiculous and only there to make money, I listed twice items and showed all the flaws clearly and also mentioned them, they rejected despite those flaws and didn't even ask the buyer, who then messaged me, we (with great difficulty) communicated that I would list on eBay and they ended up buying this way. I take pictures of all items I sell, as some buyers switch the items, claim they got something else and you get something totally worthless back, Vestiaire just doesn't seem to care.”

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Posted 1 year ago

“THE WORST! Never order anything from them. I have been buying and selling on the site for a couple of years, and it has gotten worse and worse. I ordered two things over a week ago. One order is lost and the other was never shipped by the seller, and Vestiare is not refunding the charge, even though they say they do it automatically after a week. The chat is horrible and no help. They just repeat useless information about their policy and don't DO anything. It is impossible to get anyone who can actually help you. There is NO customer service. AVOID THIS SITE.”

Helpful Report

Posted 1 year ago

“HORRIBLE for sellers. Ive sold hundreds of items on eBay, poshmark, Mercari. Every platform has its quirks but this one is NOT WORTH IT They police your photos. I tried to model clothes and they deleted them. Close up photos - deleted. I have learned from years of selling PEOPLE WANT to see clothing modeled. They ban you from chat for no reason. Nothing but low ball offers and a glitchy site. Always trying to get you to lower to Walmart prices. They just DELETED 300+ of my listings because they no longer support the brands I’m selling …. Like what ?? Are you trying to lose money and sellers? I even had people ask me in chat “where did that dress go I wanted to buy it”. Some “green washing” PR stunt NO ONE asked for… Also they won’t let buyers cancel an order, so I had to ship a buyer an order they did not want and felt bad… like why can’t you just let them cancel? Bizarre !! STAY FAR FAR AWAY”

Helpful Report

Posted 1 year ago

“They are incredible horrendous, they now use Royal Mail tracked 48 for sending, twice now something went wrong with the scan, despite the postman having picked something up, instead of the confirmation mail I get that they couldn't pick up my parcel, you kidding me, Royal Mail has it, the idiot bot who claims to be customer service tells me each time to wait, then it shows as not sent, I lose my item. I asked the postman, he said he can confirm he picked it up, but it is the system, tried to talk to Vestiaire, gosh, almost like talking to a brick wall, they deliberately never give you a straight answer or do anything. I noticed they even have stopped replying to reviews with their generic copy and paste BS, given up the pretense to care, but however they still send their shills to post glowing 1 liner reviews about how great Vestiaire is. Btw be careful, they also change all the time their criteria, but never tell you, so the clueless and untrained who pretend to be authentication can knock back cheaper items to make their cut, because when it comes to high end, they are totally lost and about as smart as their customer service. Total shysters, Vestiaire is not interested in the environment, they are interested in ripping buyers and sellers off, I think the only reason why they have a 1.6 star rating is because they send their shills to do the odd 5 star review”

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Posted 1 year ago

“Absolutely unreasonable shipping cost charged by VC for direct shipment between buyer and seller. Refund timing different from their company policy. No explanation is given for the delay.”

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Posted 1 year ago

“So bad, I was only asking why fedex is asking me to pay vat.. then, i sent the vat invoice to vestaire collective costumer service name karim. His asking , me to provide a message from fedex, even u Google it, they are not sending a messages regarding the invoice, he karim should be aware more of that than, me the bad thing he just hung me and block me without helping me, I am new on the site he should guide me what to do... so I know how can I fix this issue, really so bad costumer service..”

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Posted 1 year ago

“Great selection of products with legit check. Quick postage.”

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Posted 1 year ago

“Very efficient and great packaging”

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Posted 1 year ago

Vestiaire Collective is rated 1.5 based on 1,348 reviews