Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.51

1.5 Rating 1,376 Reviews

13 %

of reviewers recommend Vestiaire Collective

Company Reviews

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Metrics

1.5

Based on 1,376 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 1st March 2025

Lady Karen Daly

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

378

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice and smooth experience for my first purchase. Will definitely shop here again”

Helpful Report

Posted 1 year ago

Dear Louis, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“전문가의 검수를 통한 상품 업데이트도 편리하고 각 국의 상품을 안전하게 구입할 수 있어서 너무 좋아요~~^^”

Helpful Report

Posted 1 year ago

칭찬 감사합니다. 조금 더 발전하는 베스티에르 콜렉티브가 되겠습니다. 좋은 하루 되세요!

Posted 1 year ago

“Fast delivery”

Helpful Report

Posted 1 year ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“Satisfied with the service”

Helpful Report

Posted 1 year ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“I’ve recently discovered Vestiaire Collective and love it. I’ve bought four things so far and I’m really pleased with all of them. They all arrived quickly and the buying process is so easy (almost too easy!!). Shipping costs are very reasonable too. I’m worried I’m becoming addicted ;o)”

Helpful Report

Posted 1 year ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“Quick delivery.. value for money.”

Helpful Report

Posted 1 year ago

Dear J, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“Yes , very good”

Helpful Report

Posted 1 year ago

Dear Ching, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 1 year ago

“Efficient & effective communication User friendly platform system Clear instruction and guidance Regular processing status update make seller feel comfortable and trustworthy Efficient payment lead time”

Helpful Report

Posted 2 years ago

Dear Kit, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Processes are fast and easy. Updates on the product is given constantly, makes buyers purchase at ease.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“I can easily find something that I can’t find in the shop and the price is good.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Quality control is very good.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Fast delivery and great customer service! I purchased a fake bag accidentally, but they accept me to return it, and it was really easy, also free delivery fee!”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Fast delivery..”

Helpful Report

Posted 2 years ago

Dear Susan, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Authentication did an excellent and thorough job of showing me the defects undeclared by seller, giving me peace of mind.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Fast transaction, clear and easy to use.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“There are such a great variety of products and their authentication and quality check services were thorough. They messaged to inform me even a slight difference in the dimensions from the original description. So far I am happy with my purchases.”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“I had a super good experience with you guys.”

Helpful Report

Posted 2 years ago

Dear Karla, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“First time shopping with Vestiaire and I was really thrilled with my purchase and it was even better than than it looked on the site.”

Helpful Report

Posted 2 years ago

Dear Tp, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Fabulous service! My purchase arrived within 7 days and was exactly as suscribes. Many thanks Virginia”

Helpful Report

Posted 2 years ago

Dear Virginia, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“I have been a happy customer withi Vestaire for around 4 years and have been happy with every purchase, it’s always as described re the condition and an authentic item. Once it’s been authenticated it’s promptly shipped with an estimated arrival date and will usually be delivered on or very near that date. I cannot comment on poor service because it’s always been very good. I feel I can buy with confidence. Highly recommend Vestiaire”

Helpful Report

Posted 2 years ago

Dear Member, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

Vestiaire Collective is rated 1.5 based on 1,376 reviews