Wallis Reviews

Name: Wallis
Rating: 1.69

1.7 Rating 192 Reviews

17 %

of reviewers recommend Wallis

Company Reviews

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Metrics

1.7

Based on 192 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wallis 1 star review on 20th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The returns policy and portal is outrageous. They charge you for Returns and I’ve been waiting a month for my refund. I’m going to have to get PayPal to intervene because they aren’t processing it of their own volition. AVOID this company at all costs.”

Helpful Report

Posted 2 years ago

“Awful service.Sent back 2 jumpers for refund Wallis debited my account again instead of refunding money back to my account. Emails ignored! PayPal had to sort it out! Never shopping with Wallis again”

Helpful Report

Posted 2 years ago

“Wish I could give a zero rating. Wallis used to be good quality but now the material is really thin and made of cheap material. I ordered a top on 22nd November by next day delivery and have still not received it. Customer service is non existent. Just keep receiving emails asking me to wait “a bit longer” - no offer of refund. Avoid this company”

Helpful Report

Posted 2 years ago

“Quality of item not good, ordered 2 items for choice unfortunately I took the label of one so can't send it back but will give it to a charity shop. Ordered overlay dress, the fabric was very thin jersey looked very cheap and not suitable for a Christmas party. Was very surprised that I had to pay £1.99 to send the other item back. Sorry won't shop again.”

Helpful Report

Posted 2 years ago

“DO NOT USE. This is not the Wallis that used to be so good. I ordered on Thursday 24th November. I paid for next day delivery. Today is 30th and I have not received anything and they want me to wait another week. They won’t refund me and I really don’t know what to do. I am going to put in a claim through PayPal.”

Helpful Report

Posted 2 years ago

“Received wrong order and now I'm expected to pay for return when it was they're fault not happy”

Helpful Report

Posted 2 years ago

“Wallis used to be great, but will not be buying from them ever again. Paid for Premier but did not get the free returns as advertised. Had to pay for returns. I have asked for my money back. Now on about email 30 to customer services who constantly ask the same pointless questions and never action my refund (despite promises).”

Helpful Report

Posted 2 years ago

“How can I return an item when I can't generate a returns label”

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Posted 2 years ago

“A massive thankyou to Juvy, customer services. Juvy you have been a great help to me sorting out my problem. You went over and above, a pity more customer service workers aren’t as helpful as you. Keep up the excellent work. Many thanks”

Helpful Report

Posted 2 years ago

“Hi, how does Wallis think they can get away with charging for a returns package when they only made the announcement on their website on the 5th August 2022. I placed my order on the 2nd August 2022 there was not mention of any charges then so why should I be charged retrospectively?”

Helpful Report

Posted 2 years ago

“why is it so difficult to return an item? why is there no phone number available to speak to someone I can't generate a return label shocking service .never again”

Helpful Report

Posted 2 years ago

“Sadly I have to agree that all these reviews with 1 star rating are true; many online shoppers - like myself - should read reviews before agreeing to buy anything online. Hopefully Wallis service and quality of goods on sale will improve - in the meantime... from tried and tested.”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“Ordered a leather jacket. Delivery was prompt however on receiving the parcel I opened it to find it was a totally different jacket, size etc Contacted customer service regarding it, commenced a return and have now been told it’s out of stock!!! Do NOT buy from here totally disappointed as it was to go with an outfit on the rare occasion I get out. Absolutely disgusted how anyone could mistake a very thin cloth material to a leather jacket and still pack it for delivery. Customer service were very good via email however doesn’t take away from the fact that receiving a vastly wrong item to the one ordered will render them losing custom. I will not be ordering again nor would I recommend to anyone”

Helpful Report

Posted 2 years ago

“I have been trying to get in touch with wallis no joy needed to return item sent emails no joy”

Helpful Report

Posted 2 years ago

“Absolutely shocking customer service, recently purchased a poncho washed it once as instructed on the care instructions and it stretched 3in offered £5 back!!! I now have a product that is unusable, expensive purchase for one wear. Disgusting!”

Helpful Report

Posted 2 years ago

“I only had 2 out of items in my parcel due to items being out of stock but they still billed me for the 4 items and I have been unable to obtain a refund !! Furious is an understatement!!!”

Helpful Report

Posted 2 years ago

“I have requested a QR code portal not working i have spoken to Layla Kayy Shaban Zeshaan Emily Sehrish not one advisor has sorted this out if you want customers to continue to shop at Wallis please sort your return policy out it really is frustrating and annoying”

Helpful Report

Posted 2 years ago

“I had return a jacket, they notified me that they got the return by email I had contact them three times and I still don't get my money back never again, I used to be a good customer but definitely due to the bad customer service experience I won't buy from them again.”

Helpful Report

Posted 2 years ago

“I returned 2 dresses and received an email confirming the items had been received on the 29th December. I am still awaiting a refund after several emails stating that there is an issue with my PayPal account and that it will be refunded shortly. Utter fabrication. Three weeks have passed and still nothing. Appalling customer service. I will not purchase again from Wallis.”

Helpful Report

Posted 2 years ago

Wallis is rated 1.7 based on 192 reviews