Wallis Reviews

Name: Wallis
Rating: 1.69

1.7 Rating 192 Reviews

17 %

of reviewers recommend Wallis

Company Reviews

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Metrics

1.7

Based on 192 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wallis 1 star review on 20th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still awaiting an order which was placed on 30th May.Got an email on 1st saying it would be sent to Royal mail with a tracking reference.Royal Mail states they are still waiting for confirmation so they can upload item on their system before delivery.Where is the parcel.”

Helpful Report

Posted 1 year ago

“Absolutely dreadful experience after a return. They initially sent me the wrong size. I have been using their messaging to request my refund. Friday I was told I would have it by the end of the day. Today it was after the 26th, then another advisor said in 48 hours. They don't know what they are doing! I may have to contact my credit card for a charge back.”

Helpful Report

Posted 1 year ago

“Arranged return online, printed return label this was not recognised when scanned why is there not a telephone number. I will not be ordering again.”

Helpful Report

Posted 1 year ago

“Never ever ordering from here again. It was so difficult trying to return an item. Started a return for evri returns and the label didn’t scan when taken to return. Will never order anything from here ever again!! Very disappointed”

Helpful Report

Posted 1 year ago

“Such a poor refund process...still waiting over 2 months for a refund. Is anyone looking at this company as this is not a isolated case....its appalling”

Helpful Report

Posted 1 year ago

“No customer service just fibbed off with automatic emails ? Refund your customers and stop keeping hold of there money Worst company i have ever dealt with”

Helpful Report

Posted 1 year ago

“How do you actually get in touch with Wallis’s?need help on a return . Won’t print out my return label at my local return shop .don’t know what to do .can’t get In touch with Walliss.very poor customer service .love their clothes but won’t order from them again due to not being able to contact them for help .”

Helpful Report

Posted 1 year ago

“Don’t go near Wallis online. Ordered few items no problem. Placed an order 12/1/23, cancelled by Wallis as item out of stock {The same day} Contacted them via live chat said the refund would hit my account by the 19/1/23. Didn’t happen contacted them again 23/1/23 STIIL NO REFUND told me it had been refunded and I would need to contact my cc company. Now waiting for credit card company to help. DO NOT PURCHASE ANYTHING FROM THEM”

Helpful Report

Posted 1 year ago

“The same story as others. Still not received refund for item purchased in December. Email customer services weekly and keep getting fobbed off with please give us another 5 days and blaming bank. I am not confident I will ever see my money and will not be using this company again.”

Helpful Report

Posted 1 year ago

“I posted a review a few days ago, so I just want to let people know the best way to get refunded is to go through "Resolver" and very insistent, took me 2 days and several e-mails and in the end the money was in my account, which proves it was never sent in the first place. Disgraceful company”

Helpful Report

Posted 1 year ago

“Tried all morning to process a return. Site refuses…no label generated. Says I need further identification but no instructions. No phone number available. What do I do next?”

Helpful Report

Posted 1 year ago

“Apalling company! Said they refunded me £133 on Dec 23rd It never went in my bank. Everyday im getting fobbed off Where is my refund Wallis???”

Helpful Report

Posted 1 year ago

“Ordered some leggings and it was next days delivery, next day no parcel but at 11.05pm had a message from Evri saying parcel was delivered. We live in a very quiet cul de sac and there was no vehicle driving up and the proof of delivery was GPS somewhere in the village and a black picture that was supposed to show where delivery was made. Next day there were several other people waiting for Evri having the same delivery details and no parcel. I got in touch with Evri and also sent an email to Wallis customer service, Evri called me quite quickly and sent me an e-mail to forward to Wallis, no reaction, I did sent several e-mails and finally had a reply telling me I should ask my family if anybody had the parcel and look outside etc.etc. I explained for the 5th time what had happened and the had another e-mail where I had to agree to a number of things that I would and would not do, I found the text of the e-mail quite insulting but agreed because I wanted my money back, Still no money 2 weeks on. Will never buy from them again. One thing about not refunding people fast, don't they understand that people are in a cost of living crisis and lots only buy clothes when they really need them, and waiting for weeks to get refunded to go and buy elsewhere might be a bit stretch for them. Disgraceful company.”

Helpful Report

Posted 1 year ago

“I will not be purchasing from them ever again. I have sent it back jumper 22/12/22 after 6 emails to customer service I have received refund £6.00 less than I paid for.”

Helpful Report

Posted 1 year ago

“I am waiting to receive my refund since mid December, I contacted the customer service many times, they blame bank, absolutely disappointed, I spend above £80, and I don’t know if I can get my money back. Please be careful with this company, Wallis used to be great in the past, I wouldn’t buy anything from them again”

Helpful Report

Posted 1 year ago

“Bought my wife a coat for Christmas that still hasn’t turned up (now the 8th Jan). Wallis are refusing to refund as it could sometime be delivered!!!! Would this be in time for next Christmas? You have already ruined Christmas as my wife didn’t have a present to open. Do the decent thing and give me my money back so I can at least buy her something else. Absolutely terrible customer service.”

Helpful Report

Posted 1 year ago

“Very disappointed that the returns policy was not extended for the Christmas period. They said in line with all UK companies.... not the case as this was the only place I could not make an exchange or refund. A voucher would have been fine as I am good customer. Or was!”

Helpful Report

Posted 2 years ago

“No return label forthcoming after many attempts so unable to return garment for refund. Decided it may be better to keep the jeans and try to alter them rather than have neither garment or money. Email Administrator also returned my email to Wallis.”

Helpful Report

Posted 2 years ago

“I recently bought a coat and return portal does not work”

Helpful Report

Posted 2 years ago

“One item of ren received.. enlivened by Evri my account says order delivered ..absolutely no way of getting help with tjis . I'm £250 out of pocket..my advice don't shop online with them until they improve their courier and customer service !!”

Helpful Report

Posted 2 years ago

Wallis is rated 1.7 based on 192 reviews