Wallis Reviews

Name: Wallis
Rating: 1.69

1.7 Rating 192 Reviews

17 %

of reviewers recommend Wallis

Company Reviews

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Metrics

1.7

Based on 192 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wallis 1 star review on 20th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trying to send back a jumper i bought but reading the reviews i might as well keep it as no one gets their refund anyway. I cant get hold of anyone to help with returns”

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Posted 3 years ago

“I am still awaiting a refund for an item returned to you on 29/7/21!!”

Wallis 1 star review on 19th August 2021

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Posted 3 years ago

“I regret for not having a look on to your product reviews before purchasing clothes and now I stuck with not having a refund even after 14 days and couldnot even get hold of the customer care services.Totally bad experience”

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Posted 3 years ago

“I wish I had read the reviews before I bought from Wallis. I thought they were a reputable company. They keep giving me date's when I will receive my refund and those dates come and go and still no refund. I am constantly chasing for my refund. I will be taking this to the consumer ombudsman. I will not buy from them again as do not want to take the risk of not receiving a refund if the goods are not suitable and need to be returned. I would not recommend buying from Wallis”

Helpful Report

Posted 3 years ago

“Terrible service werst customer service still waiting for a refund trying to blame me for there website error and got charged twice over a month and still no refund I will be taking this ferther as it unacceptable I bin more than patient and respectful but now I lost patients do not by from them werst company I hope they go bust”

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Posted 3 years ago

“The worst store I've ever shopped in !. I've been fighting for a few weeks for a refund for the returned pants but unfortunately Wallies won't give it to me. So at the moment I have neither pants nor money.”

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Posted 3 years ago

“Wish I had read reviews before ordering from Wallis. Orderded 3 pairs of trousers, they sent two but charged me for three, now they will only refund £44.60 for two pairs and are refusing to refund £25.60 they owe me, I have sent them two copies of bank statement showing payment of £66.20. This has been going on since 21st April, I have lost count of amount of e mails I have sent”

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Posted 3 years ago

“I just wish I had read these reviews before ordering from Wallis, returned dress via Hermes and 3 weeks later still waiting for refund. Customer services say to wait until 22nd day but after reading these reviews I am not holding out much hope. This surely can’t be legal, they need to be investigated. Won’t be shopping with them again that’s for sure.”

Helpful Report

Posted 3 years ago

“Returned goods in April still waiting for a refund !!!! don't seem to be able to contact them”

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Posted 3 years ago

“Returned items in April and still awaiting a refund. Emailed customer service. NO ANSWER OF YET. Will never order from Wallis again. They are very quick to send your order but ignore refunding when goods are returned.”

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Posted 3 years ago

“The customer service is diabolical 😡 been waiting for a refund for 2 months! No phone lines to actually speak to anyone. Will not buy from them again 😡😡”

Helpful Report

Posted 3 years ago

“Because the company was flagged by my credit card company as suspect, I managed to hold off payment for my order after I realised the order number was not recognised by Wallis’ website. Very worrying as all looked genuine and seemed like the Wallis that I had dealt with previously. Thanks to the reviews of frustrated customers I was alerted to the poor quality of clothes and absence of customer service. Beware! I would not order from them.”

Helpful Report

Posted 3 years ago

“Terrible service, I've tried to DM wallis but can't get on the site??returned 3 items in 1 parcel last month, still no refund, after alot of frustration with returns procedure, how am I going to get help, it's ridiculous. Spent £90 !!”

Helpful Report

Posted 3 years ago

“I returned two items and waited nineteen days for a refund after e-mailing Wallis three times. The two tops I purchased were size 10 but were still too large. Also Wallis delivered a wrong item. In other shops I’m a size 12. I will not purchase clothing from Wallis again.”

Helpful Report

Posted 3 years ago

“I tried today to return an item that's too big . They say they don't recognise my order number or email . I have an account with them so I don't understand . I'm sending back to Wallis UK from Ireland. This is a joke”

Helpful Report

Posted 3 years ago

“Will not buy from Wallis again. Bought a top which was unsuitable. Returned two days later and no refund received despite tracking confirming receipt to Wallis 10 days ago! I have emailed them asking for my money but no response. They do have a customer service number but at 55p a minute i will not be calling. Will never buy from this company again!”

Helpful Report

Posted 3 years ago

“Like so many others have said, I'm trying to return an item but can't generate a returns label. No response to my emails. Simply unacceptable that a company can trade in this way. As far as I'm concerned it is fraud, as they clearly have no intention of allowing people to have their money back. Will never buy another Wallis item.”

Helpful Report

Posted 3 years ago

“I need to return an item to Wallis but impossible to get returns label as saying order not recognised so just doesn’t make sense. I’ve tried all different ways but still order number not recognised. Never had any problems before !!!!!”

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Posted 3 years ago

“Ordered made on 24/3 and expected delivery 7/4 which has not arrived. Three emails sent and no response. Shocking customer services. I'm also sorry I didn't see Wallis had changed ownership, I would definitely not have placed my order as I am now out of pocket.”

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Posted 3 years ago

“Item ordered was in poor condition, jumper was faded at shoulder, like it had been ironed and scorched. Looks like old stock.”

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Posted 3 years ago

Wallis is rated 1.7 based on 192 reviews