Wallis Reviews

“ Wish I'd read the returns reviews before ordering. The returns portal is not working so I've tried to contact Customer Services but have not received a reply to my 3 emails. If someone has the returns address please forward it to me. Perhaps they are not too concerned the returns portal is not working. It is easy to order though. ”

“ They don’t like issuing refunds and do their best to hold onto customers’ money for as long as possible! Refunds are often ‘missed’ too, so a close eye needs to be kept to make sure the money is returned if you do need to return an item. ‘Sharp practice’ it used to be called! Also, they deduct returns fees from the refund, even if you’ve paid for free postage & returns. Only buy if desperate! ”

“ They don’t like issuing refunds and do their best to hold onto customers’ money for as long as possible! Refunds are often ‘missed’ too, so a close eye needs to be kept to make sure the money is returned if you do need to return an item. ‘Sharp practice’ it used to be called! Also, they deduct returns fees from the refund, even if you’ve paid for free postage & returns. Only buy if desperate! ”

“ Perhaps Wallis wash their clothing in Boston! Online it says free returns but that actually means £1-99 to return a misrepresented item. ”

“ Trying to return a jacket return page sends you to debenhams Web page for returns but won't accept order no and says doesn't know my email address just keeps saying to redo how many times do you have to keep putting your details in to keep getting know were need to do something urgently ”

“ Never ever ordering from here again. It was so difficult trying to return an item. Started a return for evri returns and the label didn’t scan when taken to return. Will never order anything from here ever again!! Very disappointed ”

“ Very disappointed that the returns policy was not extended for the Christmas period. They said in line with all UK companies.... not the case as this was the only place I could not make an exchange or refund. A voucher would have been fine as I am good customer. Or was! ”

“ The returns policy and portal is outrageous. They charge you for Returns and I’ve been waiting a month for my refund. I’m going to have to get PayPal to intervene because they aren’t processing it of their own volition. AVOID this company at all costs. ”

“ Wallis used to be great, but will not be buying from them ever again. Paid for Premier but did not get the free returns as advertised. Had to pay for returns. I have asked for my money back. Now on about email 30 to customer services who constantly ask the same pointless questions and never action my refund (despite promises). ”

“ How can I return an item when I can't generate a returns label ”