Montgomery Ward Reviews

Name: Montgomery Ward
Rating: 1.62

1.6 Rating 85 Reviews

14 %

of reviewers recommend Montgomery Ward

Company Reviews

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Metrics

1.6

Based on 85 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email

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Montgomery Ward 5 star review on 19th November 2024

Jonathan Hendricks

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was going to place an order for a HP Laptop that cost $499. When I went to checkout the shipping and handling was $66. So I never checked out. I placed a call to 2 of the 3 numbers they had for customer service. She couldn't answer my question why shipping and handling cost so. She put me on hold and had to ask somebody. When she got back to me she said because Fed Ex charges that much. I told her I have ordered plenty of times and shipped Fex Ex and that didn't sound right. It's a scam.”

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Posted 13 hours ago

“I ordered a blow up snow man was told I was pre approved. I waited on my order never got it so I emailed them to see where my order was only to be told 2 weeks later it was canceled that they needed a down payment! Why wait 2 weeks after telling me I was approved I could have looked else where for the blow up if I had been told upfront.”

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Posted 2 days ago

“11/18/2024 Amount $73.43 Order Number 67284892 Got approved for As Seen On TV Cloudwaves Digital Antenna Detailshttps://www.wards.com/p/as-seen-on-tv-cloudwaves-digital-antenna-780381.html And Magnavox 2.1 Channel Sound System 3 speakers system for his tv gift for my elderly grampa right before Thanksgiving holiday fast delivary. View Order Details Order Placed 11/18/2024 Amount $73.43 Order Number 67285930 Got approved for tv As Seen On TV Cloudwaves Digital Antenna Detailshttps://www.wards.com/p/as-seen-on-tv-cloudwaves-digital-antenna-780381.html and Magnavox 2.1 Channel Sound System 3 speakers system for her tv gift for my gilfriend right before thanksgiving holiday fast delivary. View Order Details Order Placed 11/18/2024 Amount $33.78 Order Number 67285948 Got approved for As Seen On TV Cloudwaves Digital Antenna Detailshttps://www.wards.com/p/as-seen-on-tv-cloudwaves-digital-antenna-780381.html for my mom and her boy and right before Thanksgiving.”

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Posted 1 week ago

“I love this store. Got approved for a new sofa. Fast delivery. Great service. Right before the holiday. Thank you Montgomery Ward.”

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Posted 1 week ago

“Went to buy item n they said it was out of stock on 11/11/24. So I buy from another company same day. On 12 nov 24 they reopen order n say preparing for shipping. How? They were out the day be4!!! Plus I didn’t fin reorder it.”

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Posted 1 week ago

“I have been A Valuable Customer For Years with Montgomery wards online As well as when you're Store was in Md and I have A Credit Account with you and your Items are Priced High and you need to offer Free Shipping on $50 and up Especially the Cricut explore 3 almost $400!If you want A Sale Send me free shipping Discount!”

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Posted 2 weeks ago

“I haven't used my account (paid off) for a couple years and I wanted to purchase a HP laptop that was on sale for $499.00 and with expedited shipping and processing it was just over $640.00 they said I had to pay for it 100% upfront is that a. Joke”

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Posted 2 weeks ago

“don't do photos but instructions look easy enough. need contact info to send. re: double door pantry sf309228 scraping on panels 16 and19 thanksjohn”

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Posted 1 month ago

“Product quality very poor shipping and handling is ridiculous Product cost 34 dollars shipping was 18 dollars will not buy from wards again”

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Posted 1 month ago

“I ordered a jacket for my grd daughter birthday and it took damn near a month for me to get it ‘ on top of that, they forgot to put her name on jacket which I requested just because Montgomery Ward sent it to my old address that I lived 2 yrs ago . I talked to customer service last week and they were supposed to give me credit for my whole order but supervisor said they couldn’t do that she only gave me credit for shipping & handling Then the supervisor try to blame FedX for delivering to the wrong address ‘ This was frustrating and it don’t make no sense. They need to do their job right🥲🥲”

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Posted 2 months ago

“Got a email from Montgomery rewards stating that I ordered a tablet, which I did not I live across the world from where the delivery address is to be shipped… I called customer service and got transferred so many time it’s pathetic not even the fraud department could help me, the lady sounded like she didn’t care.. bad service my problem still hasn’t been solved I asked to close my account but I have to wait on paperwork and see if it gets approved as per fraud Department, Very disappointed..”

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Posted 3 months ago

“Montgomery Ward, #montgomeryward is also in the business of scamming. The merchandise was returned and they refused to fully refund my credit. Please do not do business with certain catalog companies: regardless of the credit amount. Because more than likely the products are used, refurbished, or damaged. Well, overall that has been our experience. How is it you still want to recover monies from customers after paid postage labels and returned freight? At this point keep the two payments. #FraudAlert #moneyorders. #receipts #photos. #videos. P.S. I should have checked the reviews the company rates extremely low...”

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Posted 3 months ago

“I have never had a rude or unprofessional Customer Service Representative on the phone. Every one so far has been polite.I know good Customer Service Representatives because I was one.”

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Posted 4 months ago

“I ordered a pair of Sketchers over a month ago. I sent full payment because I didn't want to fill out a for credit card. Just want my shoes. Can't call, all I get is a machine. Send my shoes! I assume you think I want a card? No I wanted the shoes so I don't have to travel for over 1 hour to shop anywhere other than Walmart. Please send the shoes I've paid for. Is this asking to much?”

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Posted 4 months ago

“yes they are ingrate people that send threating letters if you don't pay your account in a timely manner even if you are having financial problems and their merchandise sucks and are misleading, they are lucky I'm even giving one star because they don't deserve even that.”

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Posted 5 months ago

“I will never purchase from Montgomery Ward again. I got your catalog and had to grab the catalog from my child when she asked me what the things were on the pages in the middle filled with sex toys. Give me a break! Is there no modesty or self respect left in the world. Gross! I will also be writing every brand that has items in your catalog to express that I will be boycotting all of them until they remove their items from MG.”

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Posted 6 months ago

“I was helping my mom put together and item she had ordered and the product and packaging were absolutely covered in fiberglass shards and despite my best efforts i did not realize until my hands started hurting and itching and developing red bumps. been over a week and they're still in my hands”

Montgomery Ward 1 star review on 19th May 2024

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Posted 6 months ago

“The customer service is very rude and inconsiderate. They act like they don't want to be at work. And then when you make your orders, it's either out of stock and they tell you when it's on the delivery,that you have to make another payment. I have never seen customer service so poorly!!!!!!”

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Posted 6 months ago

“Ordered a $100 gift card to be sent to a friend for their birthday. I can’t get back into my account tried calling was put on perpetual hold gift card states nonexistent. I have no pending orders and yet was told four days ago that my order was acknowledged and placed very disappointed not only with Montgomery rewards, but their affiliates as well. Tried another company that’s affiliated with the same Company Montgomery rewards was told information back to check order was placed and yet now nonexistent what is going on? I had more than eight times the amount of credit available for the hundred dollar gift card that I was trying to send however it leaves me pondering whether or not I will continue being a customer. You can’t get what you order. What’s the point”

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Posted 6 months ago

“I can not believe your catalog when I opened it last night and saw your display of "sex toys"!!! Do you not realize how many households have children in them? This is ridiculous I will not ever order anything from this company! I tried calling to talk to someone, but as we know, no one wants to hear a complaint! Facebook has already heard about it and I will continue to let the world know how sick and immoral money hungry this company has become.!! I would never have given you 1 star, but it's the only way I can leave this review and hopefully stop someone from ordering products or your catalog!”

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Posted 7 months ago

Montgomery Ward is rated 1.6 based on 85 reviews