Montgomery Ward Reviews

Name: Montgomery Ward
Rating: 1.68

1.7 Rating 93 Reviews

15 %

of reviewers recommend Montgomery Ward

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1.7

Based on 93 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email

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Montgomery Ward 5 star review on 19th November 2024

Jonathan Hendricks

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought what I thought it was a set of cold wedding bands only to discover that they were gold plated nowhere in the description doesn't say it is gold plated they brag about get the strength of cold. I feel very deceived I have to think twice now about using Montgomery Ward”

Helpful Report

Posted 3 days ago

“I ordered a wingback chair it fall apart month's later coming apart from the arm leg on wingback chair it was Burgundy I called Aug 25,2024(&)again on Dec 20,2024 and we talked about my chair and I said what about what I paid into the chair already which was $50.00 on june 25,2024(&)on july 18,2024 $103.00 it was agreed that I would get the money back I paid into my chair back which was my payments of $50.00 because it fall apart she said 14 to 30 days well I called today 1/24/2025 this was a hot mess customer service I said ordered number 3or 4 times she act like she couldn't remember my order number now when She get on the her computer froze for a couple of minutes after i was placed on holded a few times I said what's the problem I gotta keep repeating my self with this number I'm very mad right about now because I been dealing with this since Aug 25,2024 I asked for refund slip to be mailed they said it was coming it never came called again finally I got the slip through the mail sept 9,2024 started my process with FedEx they came to pickup i needed a box I was tolded they would give us one not true FedEx they don't give boxes to nobody so now we got to find a box for this big chair we rode around and rode around to fine a box after weeks later I finally got one at a Big lots store had to go to the furniture dept now I got to buy tape and make arrangements with FedEx again for a pickup now it's 11/20/2024 I will never buy nothing from this company ever again bad customer service for one Montgomery wards they bring you through so many changes and I was lied to about my refund $153.00 I paided on that ragged chair that wasn't cheap to buy it was $385.88 total cost Big Disappointment”

Helpful Report

Posted 5 days ago

“Today l started to order from Montgomery Ward. After reading customer reviews, l think not. Most recent magazine says last chance to order. No l will not be ordering, toooo many adverse reviews and I'm sure customers without integrity. So, I'll save myself a headache, no l won't Order, remove my name”

Helpful Report

Posted 1 week ago

“All their electronics from this company stop working Everytime I called in I received so many rules. 60 day policy for returns and they claim they couldn’t find my accounts after 3 years. What type of company is this! That’s why they lost their stores in person close the whole company down! It’s a shame they are getting over on people and they’re a bootleg company! Go out of business don’t order nothing from these people”

Helpful Report

Posted 2 weeks ago

“years and all was good Montgomery Ward CUSTOMER: S:ERVICE 8O5 41O(56OO) PHO NE' NUM bER until I had an issue. Bought a fuel tank, but was sent the wrong one that was clearly the wrong size/shape. Exhausted every avenue to correct this issue, including attempting to file a return on their website, emailing them and even calling them (unsuccessfully”

Helpful Report

Posted 1 month ago

“Went to set up payments on line. The website asked me when I wanted to set them up. I said the 25th of each month. I then was double charged for 150. I have talked to them five times. I was told the money would be refunded. It has been 7 days. No money back yet. I will be sending everything back. They are crooked and dishonest. Do not do business with them.”

Helpful Report

Posted 1 month ago

“They have an easy payment plan. Shipping costs are ridiculous though. I would probably shop with them again. Their return policy is pretty good”

Helpful Report

Posted 1 month ago

“I was going to place an order for a HP Laptop that cost $499. When I went to checkout the shipping and handling was $66. So I never checked out. I placed a call to 2 of the 3 numbers they had for customer service. She couldn't answer my question why shipping and handling cost so. She put me on hold and had to ask somebody. When she got back to me she said because Fed Ex charges that much. I told her I have ordered plenty of times and shipped Fex Ex and that didn't sound right. It's a scam.”

Helpful Report

Posted 2 months ago

“I ordered a blow up snow man was told I was pre approved. I waited on my order never got it so I emailed them to see where my order was only to be told 2 weeks later it was canceled that they needed a down payment! Why wait 2 weeks after telling me I was approved I could have looked else where for the blow up if I had been told upfront.”

Helpful Report

Posted 2 months ago

“11/18/2024 Amount $73.43 Order Number 67284892 Got approved for As Seen On TV Cloudwaves Digital Antenna Detailshttps://www.wards.com/p/as-seen-on-tv-cloudwaves-digital-antenna-780381.html And Magnavox 2.1 Channel Sound System 3 speakers system for his tv gift for my elderly grampa right before Thanksgiving holiday fast delivary. View Order Details Order Placed 11/18/2024 Amount $73.43 Order Number 67285930 Got approved for tv As Seen On TV Cloudwaves Digital Antenna Detailshttps://www.wards.com/p/as-seen-on-tv-cloudwaves-digital-antenna-780381.html and Magnavox 2.1 Channel Sound System 3 speakers system for her tv gift for my gilfriend right before thanksgiving holiday fast delivary. View Order Details Order Placed 11/18/2024 Amount $33.78 Order Number 67285948 Got approved for As Seen On TV Cloudwaves Digital Antenna Detailshttps://www.wards.com/p/as-seen-on-tv-cloudwaves-digital-antenna-780381.html for my mom and her boy and right before Thanksgiving.”

Helpful Report

Posted 2 months ago

“I love this store. Got approved for a new sofa. Fast delivery. Great service. Right before the holiday. Thank you Montgomery Ward.”

Helpful Report

Posted 2 months ago

“Went to buy item n they said it was out of stock on 11/11/24. So I buy from another company same day. On 12 nov 24 they reopen order n say preparing for shipping. How? They were out the day be4!!! Plus I didn’t fin reorder it.”

Helpful Report

Posted 2 months ago

“I have been A Valuable Customer For Years with Montgomery wards online As well as when you're Store was in Md and I have A Credit Account with you and your Items are Priced High and you need to offer Free Shipping on $50 and up Especially the Cricut explore 3 almost $400!If you want A Sale Send me free shipping Discount!”

Helpful Report

Posted 2 months ago

“I haven't used my account (paid off) for a couple years and I wanted to purchase a HP laptop that was on sale for $499.00 and with expedited shipping and processing it was just over $640.00 they said I had to pay for it 100% upfront is that a. Joke”

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Posted 2 months ago

“don't do photos but instructions look easy enough. need contact info to send. re: double door pantry sf309228 scraping on panels 16 and19 thanksjohn”

Helpful Report

Posted 3 months ago

“Product quality very poor shipping and handling is ridiculous Product cost 34 dollars shipping was 18 dollars will not buy from wards again”

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Posted 3 months ago

“I ordered a jacket for my grd daughter birthday and it took damn near a month for me to get it ‘ on top of that, they forgot to put her name on jacket which I requested just because Montgomery Ward sent it to my old address that I lived 2 yrs ago . I talked to customer service last week and they were supposed to give me credit for my whole order but supervisor said they couldn’t do that she only gave me credit for shipping & handling Then the supervisor try to blame FedX for delivering to the wrong address ‘ This was frustrating and it don’t make no sense. They need to do their job right🥲🥲”

Helpful Report

Posted 4 months ago

“Got a email from Montgomery rewards stating that I ordered a tablet, which I did not I live across the world from where the delivery address is to be shipped… I called customer service and got transferred so many time it’s pathetic not even the fraud department could help me, the lady sounded like she didn’t care.. bad service my problem still hasn’t been solved I asked to close my account but I have to wait on paperwork and see if it gets approved as per fraud Department, Very disappointed..”

Helpful Report

Posted 5 months ago

“Montgomery Ward, #montgomeryward is also in the business of scamming. The merchandise was returned and they refused to fully refund my credit. Please do not do business with certain catalog companies: regardless of the credit amount. Because more than likely the products are used, refurbished, or damaged. Well, overall that has been our experience. How is it you still want to recover monies from customers after paid postage labels and returned freight? At this point keep the two payments. #FraudAlert #moneyorders. #receipts #photos. #videos. P.S. I should have checked the reviews the company rates extremely low...”

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Posted 5 months ago

“I have never had a rude or unprofessional Customer Service Representative on the phone. Every one so far has been polite.I know good Customer Service Representatives because I was one.”

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Posted 6 months ago

Montgomery Ward is rated 1.7 based on 93 reviews