Waterlogic Reviews

Name: Waterlogic
Rating: 1.65

1.7 Rating 71 Reviews

15 %

of reviewers recommend Waterlogic

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1.7

Based on 71 reviews

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Anonymous

Anonymous // 01/01/2019

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“Great customer service and helpful staff.”

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Posted 3 years ago

“I have been using Waterlogic for my business for some years now, the service is great and they have reasonable pricing. Definitely recommend Waterlogic to anyone.”

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Posted 3 years ago

“WORST COMPANY EVER, THEY KEEP ON CHARGING YOUR CREDIT CARD FOR MAINTENANCE AND IT IS WRITTEN IN THEIR CONTRACT THAT IT'S INCLUDED. I called, they canceled the payment, but few months later, it's the same thing again and again. Can't wait to be OUT of this COMPANY.”

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Posted 3 years ago

“I have been using Waterlogic for years now and couldn't be happier with the service and their products. Would recommend this company to anyone, very professional.”

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Posted 3 years ago

“We were suppose to have twice a year maintenance, we have not seen them since delivered. We have had it a year, then when the hot water stopped working, we called. Each call mind you will be a 20 minute minimum wait. Three calls later, and a million promises and even a "manager" of the service area that was going to apparently call me never did. Not once have we seen a repairman. I finally called to cancel my account and to come get the machine. It's been two weeks and the thing just sits there. What is amazing is every time I call I'm asked for my phone number...I give it. Clearly they aren't listening, because they read the number back to you and EVERY time they read me the wrong area code and I correct them EVERY time thinking this is the main problem. I would give negative stars if I could. 11/16/20 update. I've had multiple communications with promises of improvement and someone to come and service the machine that hasn't had any service (over a 1 year now) since installation. I was guaranteed twice a year. I was sent a copy of my contract that I couldn't cancel, even though they acknowledge no service had taken place. I pointed out they are in breach of that contract. I then allowed them over a week to send someone and requested in writing what their part is in seeing I am guaranteed service in the furture. I have never missed a payment, we have upheld our end I expect them to. Today, two plus weeks later, I sit with an unsafe, unusable system that they still expect me to pay for and not a sign of anyone servicing this machine. However, my credit card was billed for the two month I've been in discussion just trying to get the thing serviced. As of last week, I informed them I wanted out and was told that they would do that but to give them time to get the paperwork to me. Again, another week and I'm having to call and email to get someone to do their job, cancel the contract and come get this broken machine. Wow, just wow...how do they stay in business, no wonder they have such long contracts, they get guarantee payment, but you, not so fortunate. You just buy a broken system.”

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Posted 3 years ago

“I signed contract with the Agreement to pay $24.94 monthly but got charged $83.83 instead. And they charged me twice. I contacted them and the customer service said it wasn't his responsibility. He forwarded my complaint to Account Receivables who named Penny and Susan. None of them get back to my email and answer my phone. This company is likely scam businesses. Avoid answering complaints but still withdraw money on time. The worst of the worst”

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Posted 4 years ago

“Worst company I have ever dealt with, they implenent additional and vastly incrfeased charges on your invoices without notice and when you refuse stating you havent been notified they quote that clause 12 in their terms and conditions allows them to increase their charges to whatever they want to without notifying you that they are doing so anbd they give you no chance to cancel the contract. When you argue this out that they have to notify you, they implement court proceedings. So much for customner service. AVOID THIS COMPANY LIKE THE PLAGUE!”

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Posted 4 years ago

“Worst customer service experience Worst customer service experience - avoid at all cost One of the worst customer service experiences I have had to deal with. Tried to organise the removal of a water cooler unit, and twice the technicians did not turn up to collect. Customer service team unapologetic, do not return phone calls and not at all bothered by any inconvenience this caused in losing two days of work to sit in an empty building waiting for their technicians.”

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Posted 4 years ago

“We were previously with OneSource which was bought out by WaterLogic. We closed one of our locations so negotiated an "upgrade" on our HQ service to avoid early termination fees on the service cancelled at the closed location. We were then charged for the service cancellation, after our "upgrade", which was actually only an upgrade in price for a MAJOR downgrade in equipment. I have been trying to get our rep to contact me for about 6 months, with no results whatsoever. ABSOLUTELY HORRIBLE!!”

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Posted 4 years ago

“Worse service and a total rip off. After years with them, they want another 10 months paying as, without any reminders, the contract auto-renews for another year.”

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Posted 4 years ago

“Avoid at all costs, they try to blackmail you to pay a 6 months get out clause that was never signed. 5 years i was with them and all they want to do is squeeze every last penny out of you.”

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Posted 5 years ago

“Terrible experience with this company. I hope someone does their research and reads this before signing up for anything from them. It doesn't take long to find the bad reviews and complaints on Google. Prices changed, charged for services not received and despite making complaints via various methods, charges and reminder letters keep being sent. Every time I call and finally get through after 30 minutes plus on hold, they accuse me of lying! Something seems fraudulent or amiss - contacted by two different solicitors within a short time and the first informed me that they had received various complaints about Angel Springs/Waterlogic - their own client! Avoid like the plague! The latest request for cancellation and various queries has still not been responded to - 10 days later, and they still haven't collected their unused equipment.”

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Posted 6 years ago

Waterlogic is rated 1.7 based on 71 reviews