“Friendly knowledgeable shop staff. Places to sit while trying out a book or books.
Often picking up something very different, (I am a Science Fiction addict!) But will often pick up a totally different genre becauce it has been put out on a table.
Plus free delivery to home store, no waiting in!
And the best loyalty card and stamp collecting!
On line is fine, but real book shops are best!”
“I ordered a book from Waterstones that was advertised as "usually available within 1 week". After 1 month I had to chase them whereupon they told me they couldn't get the book, they offered me no compensation or apology for wasting my time. Eventually I had to tell them that the book was still showing on their website as "usually available within 1 week". Subsequently I was able to acquire the same book without any trouble via another retailer.”
“Quick and easy 'Click and Collect' ordering process - handy to see if the nearest shop has stock available of the book I want to avoid a 'wasted' trip.”
“They've got a great loyalty scheme set up - both a stamp card for every £10 you spend and a plastic card to collect points otherwise. Great customer service aswell.”
“Staff are very friendly and helpful. If you are looking for a particular book, they will search it for you. Also it's just a really nice and calm atmosphere in the shop, itself.”
“The staff are always courteous, interested and helpful and often make suggestions of things i may enjoy based on my current purchases. An afternoon trip to town with time for a visit to this shop is my idea of Heaven.”
“For many years Waterstones had a store in the middle of wimbledon. About a year ago they disappeared just in a flash, but now , thankfully they have returned with an even larger shop with extremely helpful staff, for which I am sure a large number of people are very grateful.”
“Number of books ordered for Christmas and New Year gifts. All at good prices and delivered in quick time and in shop condition. Super service and all volumes received with big smiles by those unwrapping them.”