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Waterstones Reviews

3.6 Rating 92 Reviews
65 %
of reviewers recommend Waterstones
3.6
Based on 92 reviews
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Waterstones 1 star review on 16th June 2022
Deborah
Waterstones 1 star review on 16th June 2022
Deborah
Waterstones 1 star review on 16th June 2022
Deborah
Anonymous
Anonymous  // 01/01/2019
The book I ordered was delivered quickly and I received email correspondence advising me on delivery date
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Posted 6 years ago
Offered me ease of purchase over the internet with in store collection,including text updates
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Posted 6 years ago
I was able to find everything I needed quickly and easily, and the staff were very helpful.
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Posted 6 years ago
A friendly personal service with an efficient service for ordering for collection.
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Posted 6 years ago
Great selection of popular books as well as more niche books, making it easy to find something nerdy for my dad's christmas! The downside is that their prices are fairly high and they don't do many special offers.
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Posted 6 years ago
Good range of seasonal gifts as well as all the books and calendars
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Posted 6 years ago
Prompt exchange of item bought in error.
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Posted 6 years ago
Excellent friendly service
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Posted 6 years ago
Very friendly and helpful staff, and a very nice store to spend time in.
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Posted 6 years ago
They are always helpful but they never have the stock / new items, I Often go into store and they have nothing new in the section I'm looking at.
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Posted 7 years ago
A good selection of books - sometimes hard to find books elsewhere. Books packaged well.
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Posted 7 years ago
They processed an order very quickly for me and the assistants called me to say the order was in.
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Posted 7 years ago
I have been using Waterstones for many years now and I have found their staff to be extremely helpful and will often go that extra mile to try and order a book I have been looking for. When they have been unable to order a specific book, they have directed me to the Waterstones Market Place website, which has also been a great help in finding those obscure books that I have been looking for. Staff 10 out of 10 for help and service. The shop itself 9 out of 10.
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Posted 7 years ago
Helpful and polite staff.
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Posted 7 years ago
One of my favourite shops! A great variety of products! Only down side is the books are a lot more expensive than they are online.
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Posted 7 years ago
great service
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Posted 7 years ago
The customer service was very good. They were very nice.
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Posted 7 years ago
Ordered educational books for my son, 1 of the books was wrong and when i phoned to advise them of this, they sent me the correct one with a £5 gift card to spend at Waterstones. Very helpful and polite staff.
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Posted 7 years ago
Wide choice of books on the subject I was looking for and friendly service.
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Posted 7 years ago
Really friendly staff who are happy to engage in a conversation with you and help you find the book you are looking for, or to make recommendations. The shop's layout, together with arm chairs dotted around for sitting and reading in, make for a great shopping experience.
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Posted 7 years ago
Waterstones is rated 3.6 based on 92 reviews