“Taunton branch: all the staff are always polite and welcoming, they ask if they can recommend a book and 9/10 times I buy the book, they sometimes hold author evenings which are always nice to attend.”
“I LOVE going into the Huddersfield branch of Waterstones , the staff are friendly and informative , Whenever i have placed an order it has come quickly .”
“Been ordered books since the start off the lockdown from Waterstones, love the ease and speed in delivery plus the fact you get points for every purchase just sway me away from using Amazon. I love supporting the smaller companies!”
“I recently had 2 orders - one for myself and the other sent to my daughter as a present. Both orders despatched and received within a week of ordering. came by Royal Mail and I was able to follow their progress thanks to an email from Waterstones which gave acces to PO tracking system. All very satisfactory.”
“Great customer service. I was picking up a few books and knickknacks for Christmas. I was helped by a wonderful member of staff at the Edinburgh Princes Street store. Couldn't be happier!”
“Friendly knowledgeable shop staff. Places to sit while trying out a book or books.
Often picking up something very different, (I am a Science Fiction addict!) But will often pick up a totally different genre becauce it has been put out on a table.
Plus free delivery to home store, no waiting in!
And the best loyalty card and stamp collecting!
On line is fine, but real book shops are best!”
“Quick and easy 'Click and Collect' ordering process - handy to see if the nearest shop has stock available of the book I want to avoid a 'wasted' trip.”
“They've got a great loyalty scheme set up - both a stamp card for every £10 you spend and a plastic card to collect points otherwise. Great customer service aswell.”
