“Stopped by the Rock Hall store to get some parts, was surprised to see a new manager. She was very friendly and extremely helpful, was interested in understanding what I was trying to do, and was able to help me find what I needed. A great new addition to this store.”
“I ordered 2 pairs of sneakers Saturday November 23 received them Monday
morning November 25, that was super fast delivery! I love the sneakers they are perfect! Great experience with this company!”
“Saul, at the Orlando store helped me find an antenna for my radio and helped explained the differences very well. Thank you for the first class service.”
“Melinda managing in Burlington VT was a great help in selecting lines for tapered spinnaker sheets, getting the fids for splicing eyes and sizing shackles. Excellent customer service with a smile considering she's been short staff all spring. I saw her help straighten out an online order for an extremely frustrated customer, never once loosing her composure and reflecting the professionalism a company would be proud of. Karyn in Latham, NY is also a similarly great asset to West Marine.”
“Every time we have gone into West Marine in South Burlington, Vermont, Melinda has been cheerful and immensely helpful! Sometimes the store is jam packed and she's working alone, but she still receives us with a smile and takes the time to answer our questions in ways that have greatly helped us as we navigate sailboat ownership. Best of all, when we were seeking a Garmin, she pointed out one that was on sale, and helped us understand how it works. Just can't say enough good about her!! If every person who works at West Marine were as knowledgeable about what is in the store and how it's used, and as cheerful and helpful as Melinda is, it would definitely be the Go To place for mariners!”
“I ordered the wrong part (sizing specifics not listed in item description - size listed was for the head of a plug and not the threads of the plug). John in customer service helped facilitate a return quickly over the phone. He was friendly and professional. I am now able to order the correct size plug. Thank you!”
“Joe found a problem that no else could see.
The boat runs smoothly now.
I found Joe to be very knowledgeable and good for advice too.
Joe is priced fairly and I couldn't be happier.
I wouldn't hesitate to recommend you to anyone.
Thanks”
“Richard in Tarpon Springs went above and beyond assisting me. I asked a question on a GPS unit and he didn’t know the answer. Instead of making something up he readily admitted he didn’t know the answer but that he would find out. He called Scott over who was very knowledgeable. I found it very satisfying that Richard would want me to be to get the correct information and had no problem asking for help. This is the kind of employee I want at my business.”
“Worked with Mike and Henry at the Tarpon Springs, FL store today. I was hunting for an obscure Yamaha outboard part. They did not have it in stock but helped me locate a retailer in the area OPEN on a SUNDAY. Awesome customer service from these guys!”
“I visited the Redding store on June 19. Heather and Mike were very helpful. Had my water pump at the counter ready to go,didn’t confirm we were coming.
The service & knowledge were commendable & professional. So happy & thank you! Salute.”
“Thank you Steven, Raul, and crew in West Marine on US1. Jake and his friends had a blast with the tunnels constructed using boxes you collected, stored and help transfer to the vehicle. We appreciate how you went above and beyond to help make our son’s bday special!”
