Wilko Reviews

Name: Wilko
Rating: 2.70

2.7 Rating 625 Reviews

41 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.7

Based on 625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's been nearly 2 weeks now awaiting delivery,if wilko had of stated on the website that they were having issues with tracking orders ect and to warn of delays then I could of bought an alternative but instead wilko have taken my money but no email to let me know of a delay,I don't know if I should wait it out of request a refund,it's ridiculous that a large company like like would treat there customers so badly,the statement they've issued isn't good enough,it's hidden in the contact me section,not in full view on the website,this is mis-leading customers and some are paying for next day delivery but items aren't being dispatched? It's difficult to get through to customer service high level volume of complaints regarding this,I've emailed countless times but no response.this is a disgrace! Sorry but it's very bad management,we should have compensation for this stress plus free delivery,we've paid for a delivery service but broken your agreement.”

Helpful Report

Posted 6 years ago

“Ordered online on 22nd August was told it would be at the store in 4 working days. Taking into consideration it was bank holiday. Had another email from them on beginning of this week saying order would be in store in 2 working days. Still no order in store. Up to now this has been 2 weeks and 4 days. Appalling. Have sent a couple of emails but no response. Wouldn't use this service again.”

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Posted 6 years ago

“Yet another person caught up in the "online order update". Placed order on 23rd August and still no news for when my goods will be ready for me to collect from store...... Tried to call the helpline just to be on hold for 20 mins then cut off!!! No replies to emails - really fed up!! And i bet they end up cancelling my order then not honoring the discount prices that i had purposely bought under. WILKO's - SORT IT OUT!!!”

Helpful Report

Posted 6 years ago

“I ordered my order 2 and a half weeks ago and it still hasn’t arrived. They’re delivery system is absolutely terrible and communications even worse. So disappointed with this company. I got a refund for delivery £4 but that was all I recieved. Would never order from here again.”

Helpful Report

Posted 6 years ago

“ordered an item for delivery to store a week later no email. Rang the store unhelpful, could not tell me even with the order tracking number that they had received it. Accused the bank holiday of throwing everything out the system???? it had now been 6 days since the bank holiday and 9 days since the order was placed. More hassle waiting for this item of paint, could have completed the job if only i wished i had bought it from another store. Hindsight is a wonderful thing. Don't waste your time on online ordering, its a complete and utter waste of time! would love to give 0 stars but cannot do that!”

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Posted 6 years ago

“Ordered product into store arrived when it said it would and good prices.”

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Posted 6 years ago

“bad service:(”

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Posted 6 years ago

“Items arrived very quickly and in perfect condition, will definitely be buying from them again!”

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Posted 6 years ago

“We live 20 miles from the nearest Wilco shop but always go to the Weymouth one when visiting the town. Usual spend about £50 as there are so many products that are cheaper than anywhere else. The shop is always very clean and the staff helpful. We always buy from the pet section for our 3 legged rescue cat, who is now 10 years old.”

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Posted 6 years ago

“Very helpful staff and always smiling!”

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Posted 6 years ago

“Exact products to match previously purchased (leather effect bit bins) and specific matching attempt (simple black-framed mirror). Low price and collect from local store. hi”

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Posted 6 years ago

“Great service. Great customer service and very good products. Love and miss this shop so much!”

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Posted 6 years ago

“Delivered a replacement product when the first one was faulty”

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Posted 6 years ago

“Easy to find product,staff polite.”

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Posted 6 years ago

“Excellent service with a telephone call when your order is ready to collect”

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Posted 6 years ago

“i made purchase for my wife she was so pleased would use again thank you.”

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Posted 6 years ago

“They have a great range of goods for sale. But I do wish they would provide a seat or bench for older older customers to take a breather at Morley Leeds branch.”

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Posted 6 years ago

“Hi I just want to say how extremely grateful I am to Sadia who works at the Preston branch. My husband had bought six rolls of your wallpaper,not realising he needed an extra two. He tried to get it from Southport we’re we live. Southport did have any left in the right batch. He rang Preston store,Sadia answered straight away, she checked the sales floor for the batch number, but didn’t have it.Sdia offered to ring him back so she could check the warehouse. Within ten minutes she rang to tell him she had two rolls. We are so very quick when things go wrong but not so quick when we get outstanding service. WELL DONE SADIA.!!!!!!”

Helpful Report

Posted 6 years ago

“Extremely disappointed with Wilko's service. I ordered 2 children's beds, delivered within 7 working days. I received a confirmation email to say my goods had been dispatched to courier and my next step was to wait for them to get in touch to arrange delivery. I waited 7 working days and heard nothing. I rang Wilko who informed me that I needed to contact the courier to arrange delivery. This was not stated in my email. I then rang the courier who informed me that my goods hadn't even reached their depot. So after another phone call to Wilko I was then told that my goods had been delivered to the courier depot as the supplier had a confirmation signature to say the depot had received them. Wilko then told me that my goods could have been delivered to a different depot and that Panther couriers were going to do depot checks to find my goods. Meanwhile they scheduled a delivery for 30th May (nearly 3 weeks after placing my order) and told me if there were any issues they would be in touch. I heard nothing and received a delivery slot the night before the scheduled delivery. I booked the day off work, dismantled my childrens current beds ready for the delivery. On the day of delivery I received an email from the courier to inform me that my goods hadn't reached the depot in time and my delivery was cancelled! After another call to Wilko I was informed that my goods had been lost in one of the depots but no-one bothered to inform me of this and still had an allocated delivery slot given to me. I wasted a days annual leave and my children had no beds! Absolutely disgusting service. I cancelled my order and I'm receiving 2 new beds tomorrow.”

Helpful Report

Posted 6 years ago

“I ordered some lovely paint colours at great prices from Wilko. However it was the most frustrating process I have ever been through. I contacte dthem on Monday (5 days after I ordered the paint) and they said it was due to be delivered on Tuesday. By Thursday after several phone calls it was discovered the paint company had forgotten to dispatch the paint so they would be with me on Friday. On Saturday I rang up for the fifth time because the paint still hadn't been delivered, apparently the delivery company "had failed to get it on the courier" and so it wouldn't be delivered until Monday. I told them to recall the order because I didn't want it anymore, and what do you know it came on Monday so we refused the delivery. The whole time Wilko wass "very sorry" but at no point was I ever offered compensation or did I feel like the staff were actually in a position where they could contact the delivery company and play hell with them - in fact at no time did the Wilko staff seem surprised at my issues. If you want anything from them don't waste your time trying to buy it online.”

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Posted 6 years ago

Wilko is rated 2.7 based on 625 reviews