Wilko Reviews

Name: Wilko
Rating: 2.60

2.6 Rating 670 Reviews

39 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.6

Based on 670 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wilko 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Regular online shopper, always receive excellent service. Highly recommended.”

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Posted 6 years ago

“Great products and delivered on time.”

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Posted 6 years ago

“Ordered product into store arrived when it said it would and good prices.”

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Posted 6 years ago

“Items arrived very quickly and in perfect condition, will definitely be buying from them again!”

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Posted 6 years ago

“We live 20 miles from the nearest Wilco shop but always go to the Weymouth one when visiting the town. Usual spend about £50 as there are so many products that are cheaper than anywhere else. The shop is always very clean and the staff helpful. We always buy from the pet section for our 3 legged rescue cat, who is now 10 years old.”

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Posted 6 years ago

“Very helpful staff and always smiling!”

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Posted 6 years ago

“Exact products to match previously purchased (leather effect bit bins) and specific matching attempt (simple black-framed mirror). Low price and collect from local store. hi”

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Posted 6 years ago

“Great service. Great customer service and very good products. Love and miss this shop so much!”

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Posted 6 years ago

“Excellent service with a telephone call when your order is ready to collect”

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Posted 6 years ago

“i made purchase for my wife she was so pleased would use again thank you.”

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Posted 6 years ago

“They have a great range of goods for sale. But I do wish they would provide a seat or bench for older older customers to take a breather at Morley Leeds branch.”

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Posted 6 years ago

“Hi I just want to say how extremely grateful I am to Sadia who works at the Preston branch. My husband had bought six rolls of your wallpaper,not realising he needed an extra two. He tried to get it from Southport we’re we live. Southport did have any left in the right batch. He rang Preston store,Sadia answered straight away, she checked the sales floor for the batch number, but didn’t have it.Sdia offered to ring him back so she could check the warehouse. Within ten minutes she rang to tell him she had two rolls. We are so very quick when things go wrong but not so quick when we get outstanding service. WELL DONE SADIA.!!!!!!”

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Posted 6 years ago

“Easy process to order I opted for click and collect in store,it only took couple of days for this staff in Clydebank fast efficient and friendly.”

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Posted 6 years ago

“Very good value and delivery was very quick”

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Posted 6 years ago

“Very fast dispatch great price”

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Posted 7 years ago

“This shop has everything. The staff are very pleasant, go out of there way to help if you can’t find what you’re looking for. I have recently bought a surround sound system and couldn’t wait to get it going!. I needed some HDMI leads looked at 2 we’ll known stores and both quoted £14.95 each! Wilko’s price £2.00 each. I’m sure they’ll be ok for now. You can fill a bag for £20.00 of every day goods well done Wilko’s”

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Posted 7 years ago

“A great choice of stock no minimum buying excellent delivery times and very speedy”

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Posted 7 years ago

“Their Linen Ottoman and matching Footstool is exceptional value. The help received from their customer service was outstanding. Highly recommend.”

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Posted 7 years ago

“Quick ordering, easy to collect in store”

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Posted 7 years ago

“Great prices and always improving the range of products. The store has recently update the layout to include more checkouts and handles large queues much better than previously.”

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Posted 7 years ago

Wilko is rated 2.6 based on 670 reviews