Wilko Reviews

Name: Wilko
Rating: 2.70

2.7 Rating 625 Reviews

41 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.7

Based on 625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“always have a deal on the go.very well priced firm and service is superm”

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Posted 7 years ago

“Don't often buy nail varnish, but bought some Rimmel gel polish and top coat and wasn't disappointed. The money off offer online made them excellent value!”

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Posted 7 years ago

“FAST DELIVERY .excellent PRODUCTS AT GOOD PRICES”

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Posted 7 years ago

“Brilliant. No miminum spend required for Click & Collect which is free. Convenient!”

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Posted 7 years ago

“Good customer relations and helpful information from the cashier”

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Posted 7 years ago

“Good quality products, always competitive and there free click and collect service is excellent.”

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Posted 7 years ago

“Fantastic bargains to be had staff very helpful .quality products at reduced prices”

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Posted 7 years ago

“Easy to order on line. Very comprehensive range of own brand and alternatives at very competitive prices. Very courteous service.”

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Posted 7 years ago

“Good service never been ket down”

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Posted 7 years ago

“very good quality”

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Posted 7 years ago

“I particularly wanted some purple coloured plant pots, which I couldn't find anywhere else After ordering them they arrived really quickly and were just what I wanted. At the same time, after scouring my gardening catalogues and the shops, I found the very plant which suited my needs from Wilkos, so ordered it with the pots. When it arrived, it was in perfect condition, a really big plant with very pretty delicate pale purple flowers and attractive narrow white and cream leaves. It was ideal for the part of the garden that I intended to put it, so was really pleased with it and the very good service that Wilkos provided.”

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Posted 7 years ago

“Local. Free parking. Most things under one roof. Plenty staff so no long till queuing. Prices reasonable for good products. Staff really nice and always nice to my kids regardless how late or early it is. I tend to buy specific things I need so if can't find on the net then I'll go direct to places I can be sure have what I need. The do 9 times out of 10.”

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Posted 7 years ago

“The staff instore are rude, unhelpful and don't put their customers first (I live in a small town in Norfolk). The laughable customer service I received when addressing my problems via their online contact email address, states they'll reply within 48 hours but after 7 days went by, I reminded them of their 48 hour policy-to be met with a response which they hadn't read my email accurately and it completely dismissed my feedback/complaint.”

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Posted 7 years ago

“They have cheap stuff that is simple but also look good, also they tent to put a different something in some of their menchandise, that's nice”

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Posted 7 years ago

“Awesome product and superb service. Had an issue, called them up and they resolved immediately without a fuss.”

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Posted 7 years ago

“A well stocked shop, everything you need from diy to shaving products all under one roof !”

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Posted 7 years ago

“I purchased wine glasses for a fantastic offer.”

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Posted 7 years ago

“Good choice of products. Prices which are reasonable and do not fluctuate as others do. Much better systems at check outs which means it's quicker for all.”

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Posted 7 years ago

“Great service always happy to help”

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Posted 7 years ago

“Got what we ordered far quicker than we thought. Very good value for money.”

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Posted 7 years ago

Wilko is rated 2.7 based on 625 reviews