Wilko Reviews

Name: Wilko
Rating: 2.64

2.6 Rating 649 Reviews

40 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.6

Based on 649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wilko 1 star review on 12th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Christmas Lights Order for Xmas 2021 Order placed on 5 Nov 2021 but still not delivered over two months later. Numerous communications with Wilko but still unresolved. Wilko are very slow to respond and they are detached. They look to blame other 3rd parties even though my order is with them. Very disappointing. Wilko seem to be struggling and customer service seems non-existent.”

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Posted 3 years ago

“Would give it a no stars if possible . Shoddy service and left me without a present when I relied on them for it. No customer care support after . If you can order from.somewhere else I would recommend it . DO NOT TRUST WILKO TO DELIVER YOUR PRODUCTS .”

Helpful Report

Posted 3 years ago

“Left me without a Christmas tree, delivered a completely wrong item, took ages to get back to me and I mean almost a month. The incorrect item is still sat in my house, they are not resolving the issue and the first thing the Wilkinsons representative asked was what item was delivered instead, rather than being apologetic for the string of errors caused and wanting to resolve my problem, they have not even taken any action apart from ask me a question after weeks of waiting for them. Shocking and awful, I will not shop here again and I recommend nobody else does.”

Helpful Report

Posted 3 years ago

“Customer service is non existent! I ordered a 7ft Christmas tree which arrived and looks nothing like the picture.. I have called to have it collected and after an hour wait with no answer decided to e-mail. E-mailed on 11th December and given a reference, chased after no reply on the 22nd but still no reply. One more e-mail to let them know they have 7 days to reply then will initiate a charge back on my credit card! Sort it out Wilko.. I'm not the only one!!”

Helpful Report

Posted 3 years ago

“Item missing from our order. Impossible wait on the phone and no answer to e mail. Have tried e mailing the CEO. Doubt he will care as atrocious customer service appears to be company policy. They have basically stolen £5 from us!”

Helpful Report

Posted 3 years ago

“I bought some suet pellets on the 13th Dec 2021 and they have fur, mold all over them, they have recently gone from £6 to £7 I'm I paying an extra £ for the mold? They were to heavy and to much mither to return.”

Helpful Report

Posted 3 years ago

“Terrible customer service No answer to the case I opened No answer to my calls (on hold for over an hour) No response to my fb messages or Twitter message How the hell are we supposed to resolve issues if you don’t have any customer service Mod to waste your time or money on this company as if anything goes wrong, you won’t be able to resolve them”

Helpful Report

Posted 3 years ago

“A bad organized I have or a Christmas tree been waiting for 3 weeks by next day delivery . Not thing to let’s me know where the item are be. End up with have to cancel my order with no Christmas tree on time if you don’t have any items in stock why don’t you let’s a costumer know?in the time that we make the order? . So unprofessional about shame wilko I am a always support the store and spending money with you. Hit you less me down very badly”

Helpful Report

Posted 3 years ago

“Why are you not answering my emails......I want my money back!!!!”

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Posted 3 years ago

“I wish there was an option for no stars! Disgusting company. I ordered a large order of Christmas lights on 4th December. I received nothing at all despite the delivery date as 10th December confirmed. I had family visiting 11th and 12th December and the lights were needed for that weekend. Had there been an option to click and collect I would happily have taken it but there was not. I write this email on 15th December after leaving two complaint emails online to them which have both been ignored. I have phoned countless times and have waited over 45 minutes at a time and have not got through. I am now completely out of pocket and have no lights. I am shocked and will never shop will with them again.”

Helpful Report

Posted 3 years ago

“Self service, customers use hand held scanner,the next customer uses the hand held scanner,surely best or one way to spread covid ?? Maidenhead stor”

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Posted 3 years ago

“Don't trust them when you cash in a lottery ticket. We won a free ticket plus £5.00 , when my wife cashed it in she was told only a free ticket. On lotto website it said £5.00 +free ticket this was at hemel hempstead on Monday 13th Dec 2021. Be aware”

Helpful Report

Posted 3 years ago

“The worst customer service of any store ever, bought a Christmas themed tennis ball for my 9 month old puppy we played fetch and within 5 mins she was choking off a piece of the ball that came dislodged. The safety standard of that ball clearly haven't been met. I got a response via emails that almost worded 4 it aside though it was my fault and via phone i may aswell of called a random who had no care.”

Helpful Report

Posted 3 years ago

“Since around 2019 / 2020 Wilko stores have gone down hill, never no bargains.. in 5 local stores i go in. all the staff act they they have given up.. what ever you have changed after 2019.. take it back as before this it was a great place to shop.”

Helpful Report

Posted 3 years ago

“Don't buy any flea or worm treatment for your pets why do you still sell this poison it's killing animals and you know it !its toxic to animals and you make a profit of murdering animals by a slow and painfull death how many animal have to die? I was told by vet they never use the ingredients you do ...as they kill ..my poor girl was fitting all night and lucky to still be alive ,after great work from the vets ..plus in southport your staff are rude lazy scruffy looking and have vagrant disregard to the consumer rights act oh and obviously your army of senior citizen check out staff/ doctors police jury and chief executors I have spent a lot of money over the years and have been a customer as far back as I can remember I've also recently after a period of sickness have been very anxious about going shopping the staff have made that 1000%worse with the security to Isle 5 or 4 or 3 or or 1 were ever I am when challenged about this the manager had the nerve to ask how I am able to count ....also random contact less checks which are apparently off my bank strange my bank has no knowledge 🤔..and also why are you over charging on products? You are the only shop that keeps doing it ..I bought a duvet half price on sale was charged full price and when returned they tried to refuse refund initially and then tried to say it wasn't on sale when showed the clear price tag tried saying was another product called slumberland when the only slimberland in the shop your staff are no offence but to old to be working there sometime I think there going to start going back wards there that slow honestly we'll that one loyal customer lost great ,trajectory......”

Helpful Report

Posted 3 years ago

“There was an item missing from my internet delivery although shows on invoice with other products. Unable to get through to customer service after trying all last week and again this morning. Thoroughly disgusted with Wilko service now . No refund has been made or communication sent by them in spite of their ‘within 72 hours ‘ comment. So so annoyed”

Helpful Report

Posted 3 years ago

“How quickly a company reacts and the actions they take when things don’t go to plan is a really great way to measure customer service. Unable to reach anyone in Wilko by phone I had to resort to email and did not have a great experience. You can make your own judgement based on the timeline of events: Day 1 - Ordered items with delivery communicated as being day 7 Day 10 - Not received so emailed Wilko customer service asking where my order was Day 15 - Wilko replied to my email saying the package had been lost, do I want a refund or the order resent, to which I replied please resend. Day 21 - Reply from Wilko customer service stating order sent with next day delivery Day 22 - Update from Hermes stating there is a delay in the parcel delivery Day 25 - Still no order and email sent to Wilko customer service asking what is going on Day 30 - Online tracking updated stating the package is damaged and being sent back to supplier Day 31 - Wilko reply to my email apologising and updating me that the order was damaged in transit and a new order sent with next day delivery Day 32 - Delivery received. Package almost falling apart and the contents not packed well. All 3 canned products severely dented.”

Helpful Report

Posted 3 years ago

“What an utter disgrace of a service paid for next day delivery of a Christmas tree which after 50minutes of trying to get through to customer services informed they unsure of when the tree would be delivered. Not only did I take a day off work especially I do not get a refund until they receive the tree. Rude customer advisors, quick enough to take monies however difficult to return. I will never use this shambles of a store again. I have one unhappy daughter who wanted a Christmas tree today.”

Helpful Report

Posted 3 years ago

“Your refund policy without a reciept, even tho it has Wilko brand printed on the item is an absolute disgrace. I will never shop at Wilko again. A refund I can understand but to not even offer an exchange!!! Whoever changed the exchange policy without a reciept needs to look at this again, surely with on line shopping coming more popular and so many shop having to close down, they would want people's business... Very disappointed ex customer.”

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Posted 3 years ago

“THE SALES PREVENTION TEAM AT STAFFORD strike again . I was mortified this morning , the staff were beyond rude. All I want to do , is buy a trolley full of items from Wilko and pay at a manned till by card . IMPOSSIBLE.....NEVER GOING BACK AGAIN .”

Helpful Report

Posted 3 years ago

Wilko is rated 2.6 based on 649 reviews