Wilko Reviews

Name: Wilko
Rating: 2.70

2.7 Rating 625 Reviews

41 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.7

Based on 625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We used to shop at Middlebrook store Horwich at least once a week,great for pet stuff, toiletries ,d.i.y .But nobody on tills ,they push you to self service which are basically rubbish,so easy to have something charged twice, anyway we have found Middlebrook B&M bargains have most of what we need and have proper till checkouts,so we'll continue to give Wilko a miss unless the properly manned tills return and suspect others will do likewise”

Helpful Report

Posted 3 years ago

“Visited the Blyth, Northumberland store today, Saturday 16th October 2021 and received excellent customer service thanks to Gillian! I called in after seeing a triple pumpkin online but sadly the shelf where they were on display was empty. I approached Gillian to ask if Wilko would be getting any more in and Gillian went out of her way to help. It was so refreshing to encounter such a pleasant, helpful customer service assistant for a change! Gillian was clearly busy, but nothing was a trouble, she went to the other end of the store to check the stock and discovered that more stock of the item in question had just come in. I left Wilko a happy customer with my purchase knowing the little ones trick or treating with their parents will love the light up pumpkin I will have on display in my porch for Halloween. Many thanks Gillian :-) you are an asset to Wilko!!”

Helpful Report

Posted 3 years ago

“Lovely product speedy delivery”

Helpful Report

Posted 3 years ago

“In-store shopping at tills is horrible. Where are all the till staff that used to work in-store? Self serve is useless. Hate this shop now. No wonder customers get frustrated. Bring back till staff. Xmas is going to be a nightmare in this shop, so I will shop elsewhere with a more pleasant in-store experience.”

Helpful Report

Posted 3 years ago

“Went to Norwich store and served by Dee. Excellent help as needed help to pack. Polite, fast and was also helping her colleagues with queries. She should be staff supervisor.”

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Posted 3 years ago

“Went to the Llandudno branch to purchase paint. Unfortunately the paint I required was not on the shelf. So Wendy a member of staff went to search the stock room, although she didn't manage to locate the paint I needed instore, nothing seemed too much trouble for her and she did her best to help me, and checked stock at the next nearby store, I picked it up the very next day.”

Helpful Report

Posted 3 years ago

“Went to syston Wilko today self service tills were card only.Not everyone uses card for payment,myself included.Had to go to the other end of the store where there is just 1 till for cash payment wait in a que what felt like forever just to pay by cash then back to the other end of the store to get back to my car its a no brainer to have 1 cash till at each end of the store Management need sacking and won't ever go there again wake up wilko people will shop else where you will lose trade .Disgusted shopper””

Helpful Report

Posted 3 years ago

“The Folkestone Wilkos is a bit dirty and grubby and small,I was a bit shocked by the low standard of the place,. I would never buy any food from there.all in all a bad experience! Avoid if possible!”

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Posted 3 years ago

“Wilco is a good chain of stores, you can find a lot of useful things. When we are in Britain, go there. We went with my husband in Leeds, entered one of the Wilco stores. The consultant approached me and said that any product can sell from this store at a lower price from a special warehouse. But without a check. His name is Natalia Abbasova. Address in the store, in my opinion, 47A Cross Centrality, LS15 8EU. We refused because we do not support fraudsters. After that, the incident was a sediment ... Now I do not want to visit your store. You can wait for the threat.”

Helpful Report

Posted 3 years ago

“I used to really like Wilkos Stafford, they had some good products. The last few years its gone downhill. I no longer shop here. Self service tills are a waste of time, where is the role of customer service in this? One till worker and a long queue for cash only. The last few times I was there I noticed ridiculously high prices and less products. It's a waste of space. The staff are miserable too.”

Helpful Report

Posted 3 years ago

“Waiting since May for my order and 4 months later I haven’t received anything. They keep delaying my order. They have confirmed my delivery date this morning and then cancelling my order a few hours later. Worst experience ever.”

Helpful Report

Posted 3 years ago

“If you want to pay by card in Blackburn you have to use the self service. They had signs on tills saying cash only. This discriminates people. Not everyone wants to use the stupid self serve machines. As a society where we are classed as free citizens WE should decide if we reach a till that is keeping someone in a job, whether we pay by cash or card. Wilko's are going to lose customer's very quickly keeping this up. Bring back the service where humans are on tills. It's much quicker and incase the head honcho's of Wilko's don't realise, this is the way to force people out of the high street and shop online with cheaper companies or companies that have better service. Home bargains and b and m are my go to now. NO self serve, employing local people to serve on ACTUAL tills, much better for those who want to choose how to pay. NO discrimination for disabilities or the fact people just don't want self serve.”

Helpful Report

Posted 3 years ago

“Since you have changed to self service tills in Blackburn store, it is a very slow process. Staff telling you that unless you are paying in cash you have to use the self service tills. There use to be a que but it was a quick process with well trained staff. Ended up putting my items back.”

Helpful Report

Posted 3 years ago

“I just want to say how helpful Fran at the Fareham branch was in sorting out our problem as we had an issue with printer ink. we went into the shop she stayed on the phone to customer services until our issue was solved even though it took a while ,nothing was to much trouble for her to help us with this issue she is a really nice helpful person and we would like to thank her.”

Helpful Report

Posted 3 years ago

“Please take a look at the way my two small Dulux paint samples were posted and packaged to me. It's really really bad, i am sorry to say. I will not be ordering again.”

Helpful Report

Posted 3 years ago

“I needed help with the self service till in aldershot after making a minor error scanning and told the assistant standing there I had scanned the same item more than once by mistake then tried to void them, the way she spoke to me was completely over the top and unprofessional telling me in a raised voice in front of other customers ( you dont touch the void only I touch the void, you dont ever touch the void again you call me next time) all this in a raised voice in front of other customers. Needs to learn how to speak to people properly.”

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Posted 3 years ago

“Wilko is always a really friendly place to shop . Mainly shop at the selly oak branch in birmingham ,and i have to say the staff member whos name is Liz Humphreys was very polite and helpful and i think she should be told .very happy customer”

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Posted 3 years ago

“Went Sutton in ashfield Wilko today till were disorganized and at least 6 self service tills were card only.Not everyone uses card for payment,myself included.Had to wait what felt like forever just to pay by cash cause people having to que.Management need sacking and won't ever go there or any Wilko again if all the same system.Disgusted shopper”

Helpful Report

Posted 3 years ago

“My husband was needing the use of wilko toilet in Swansea. He is 78 and takes water tablets. Thought that was a bit jobs worth. Maybe that's the company policy but I think exceptions could be made for the elderly.”

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Posted 3 years ago

“Visited Wilko branch in Northallerton a few days after the 19 July. The lady behind the till instead to explain gently that wilko shop policy ask people to follow the old rules even if government give us FREEDOM to not wear mask, she was really really rude with me because I was not wearing a mask. And when I told her that I will not come back she answered it’s your choice and when I told her that I will write a review about this she answered fair enough. I’m working with customers too and I’m trying to be always nice and explain that what I’m asking them isn’t my fault but I need follow the policy of my company. If you are nice with customers and act in a polite way without making feel them as a criminal and wrong person you are always right. Wearing a mask now is my choice and you are nobody to make me feel wrong”

Helpful Report

Posted 3 years ago

Wilko is rated 2.7 based on 625 reviews