Wilko Reviews

Name: Wilko
Rating: 2.70

2.7 Rating 625 Reviews

41 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.7

Based on 625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ridiculous I'm still waiting for my delivery order which I ordered on the 5th been in touch numerous times an can't get any one to answer my questions ridiculous...... Wouldn't order from here again that's for sure”

Helpful Report

Posted 4 years ago

“Absolute joke of a place stores close a 5 for cleaning and restocking of shelves believe me this DOES NOT happen Donating eggs to NHS workers this is a publicity stunt they do nothing for the welfare of the staff ALL essential lines prices have been increased you are surely not an essential store you need to take a BIG look at where you are going wrong CUSTOMERS NEED TO AVOID THESE STORES”

Helpful Report

Posted 4 years ago

“Website says local store open at 08:00 , at 08:00 big queen outside store closed, passer by says only opened at 09:00 all week, website still says 08:00 shame on you Wilko......”

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Posted 4 years ago

“Good product selection , helpful staff. Convenient parking”

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Posted 4 years ago

“Poor poor poor Coronavirus ridden county What don’t you understand paint in NOT A Essential line Poor availability on all essential line you truly deserve a visit from trading standards”

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Posted 4 years ago

“Ordered online but had a delivery charge added not happy should be free at this time”

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Posted 4 years ago

“Hemel Hempstead I used to go here regular with my late wife but now they are just a miserable lot. Management not to be seen and when they are they are standing in groups talking to each other. They didn't even get out out of my way when I tried to pass struggling with a basket and walking stick. The till and shop floor staff are still very helpful but look so miserable and certainly do not look happy to be there. This store used to be great 5 years ago, what's happened, new management? Avoid and go to The Range or B&M, Poundland etc instead at least you are wanted as a customer and not an inconvenience.”

Helpful Report

Posted 4 years ago

“Wilko in woodgreen should allow the cashiers to do more to help the elderly at this crucial time...example helping the elderly with getting their little bit towards their household two antibacterial wipes and a pack of tissue...customer service is about helping people especially the elderly and managers shouldn't tell cashier's they are not allowed to help put a couple cleaning products at the till until the customers reach and ready to pay at the tills ...where's customer service...?”

Helpful Report

Posted 4 years ago

“I am using satin stand out dark blue emulsion AND ITS THE WORST PAINT I'VE EVER USED !! After two coats and many hours wasted, the wall is STILL PATCHY - its not to be used -stay away from buying”

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Posted 4 years ago

“Some great deals on homeward”

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Posted 4 years ago

“Just spoke to customer service for store availability on a in-store product I'm looking for with me being 12 miles from the nearest Store. . Customer advisor Lady said They are not aloud to give any stock availability on in-store products etc. even though we have each store stock levels on the system but cannot give them out, This is trouble and I'm so disappointed in Wilkos services lately. They'll just push customers to shop else where by not trying to help customers with simple questions!.”

Helpful Report

Posted 4 years ago

“All I can say wilko and thier customer service is rubbish and I will not be going back there for sure. Got searched and treated like a thief for tying my shopping bag to secure my items. Security said he saw me tying my bag, search my bags while I was leaving didn't find any stolen goods and just walk away didn't even have the courtesy to apologise. Customer service said they don't employ security so it up to them to do what they want.”

Helpful Report

Posted 4 years ago

“Don’t buy from them online, if there is any problem, you are unlikely to receive much help or assistance from their representatives. I paid for an order on 22 December and also paid extra for next day delivery. I’m still waiting, not just for the parcel, but anything from Wilko despite many messages, feedback and reviews. 10 days with no action or response at all is pretty bad service in my opinion. My money could have been spent better elsewhere and got some interest by now!”

Helpful Report

Posted 4 years ago

“Order # 001236278855 Bought a double Teddy quilt cover for my daughter for Xmas - last night (29 /12)she was horrified to discover a hole! On inspection, there were 3 holes, not only that but from each runs a 'pick' - a 3rd quality fabric fault (worse than a second & should not be on sale!). One runs at least 14" in length. As an ex garment Quality Control Trainer/Supervisor, honestly this was impossible to miss by the untrained eye - your QC department really must be non- existent.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“I have always loved wilkos, I lived about a 10 minute walk away from the Kingston store so thankfully never had to go through to huge ordeal of ordering. Firstly, £5 to wait over a week for a delivery is an absolute bump. But either way, I went ahead and ordered. F**k me do I regret it, I get it. It’s Christmas, it’s just been Black Friday. I have worked in retail and warehouse jobs before at this time of year, I know the struggle. But I waited 10 days, I finally got an email saying my order was on its way. I am self employed so took the day off to get my parcel (filled with my guinea pigs hay and bedding which I had run out of) and the guy who didn’t attempt to come said “post code error”, I called wilkos CS and was told my post code was correct. They emailed HERMES and tried to find out where my parcel was, the man said he couldn’t get down my road because it was one way, he could’ve gone the right way?? But because it was longer he decided not to. Later that day I got an email saying it would arrive between 2pm and 6pm, it didn’t arrive. The next day (I took another day off work) to wait for my parcel because I was promised it would by WILKOS. It again, didn’t arrive. I got an email today, giving me the fantastic news they couldn’t deliver it because the parcel was damaged. Waste of time. Never ever again. I will spend more money with other suppliers who don’t try and cut corners and use the notoriously sh*t Hermes to place their deliveries. Service is much more important to me, one thing wilkos is seriously lacking.”

Helpful Report

Posted 4 years ago

“Visited Wilkos in Shrewsbury town centre. Received excellent customer service. Thank you team Shrewsbury”

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Posted 4 years ago

“Very rude and unprofessional staff at Wilko Stratford! Lack of customer care, the staff can barely speak understandable English and they are very defensive and arrogant! They have a sort of attitude like the customers should say “ thank you for coming to work and sorry for disturbing you””

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Posted 4 years ago

“Visited Wilko Store in Horsham yesterday. We were queuing for along time, with only one elderly lady serving all the customers. We felt so sorry for her, she held it together, but you could see she was having enough. She rang for help continuously several times, not one member of staff came, or responded to her. She was a real trooper. Where are the staff, I didn't see anyone , only the elderly lady serving. Where are the management?? Should give her a wage rise/praise, for keeping the shop running. Did not look good Wilko. Look after this member of staff. Poor lady.”

Helpful Report

Posted 4 years ago

“Getting a response online from Customer Services takes forever. Online pricing and In Store pricing varies from store to store with online prices higher and sometimes there is no option other than ordering online which is very disappointing. Come on Wilko sort yourself out if you want returning customers. There are plenty of other discount homeware stores online and on the high street for people to choose from”

Helpful Report

Posted 4 years ago

Wilko is rated 2.7 based on 625 reviews