Wilko Reviews

Name: Wilko
Rating: 2.64

2.6 Rating 648 Reviews

40 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.6

Based on 648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wilko 1 star review on 4th December 2024

Anonymous // 01/01/2019

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“Excellent service both on the internet and in store. Also very nice staff who "made me happy"”

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Posted 7 years ago

“Visited the camberley store and the staff were very helpful, took me to find an item and carried it to the till for me. Jane from the camberley store is a credit to you.”

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Posted 7 years ago

“Good quality products at a very good price.”

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Posted 7 years ago

“easy to order and value for money”

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Posted 7 years ago

“I have made several purchases throughout this last year from Wilkos and the ease of online shopping there makes it a pleasure to click and collect from my local Wilkos (Loughborough). The choice of garden essentials means i do not have to waste time getting stressed searching the shops for an item that no one stocks. Thats the beauty of online Wilkos.One can view the wanted item or items and make an informed decision to go ahead and order for click and collect which Wilkos will email one when the item is ready for collection. Super easy.”

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Posted 7 years ago

“Care team where so helpful an very easy to talk to product was fab love it”

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Posted 7 years ago

“There products are good valiue staff are frendly and products are very rilyabel and hard wearing”

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Posted 7 years ago

“My items are all packed with care with protective paper. Items arrive quickly. Delivery service always very good, drivers are polite and helpful. Would definitely recommend to family and friends”

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Posted 7 years ago

“great prices”

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Posted 7 years ago

“The web site is easy to use, and there are a great selection of items from batteries to beds. Goods are usually delivered within a few days, with notice of delivery time given. I received a refund and free return for an item that I had ordered wrongly without any problem. Definitely a great company that I would not hesitate to recommend.”

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Posted 7 years ago

“They didn't, left without making purchase on last visit.”

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Posted 7 years ago

“Love their stock. Colourfully displayed and very helpful staff @ Tottenham Hale”

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Posted 7 years ago

“Pleasant staff, great price, clean shop.”

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Posted 7 years ago

“Quick delivery.”

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Posted 7 years ago

“Great products and choice. We order lots for home delivery on a regular basis.”

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Posted 7 years ago

“Bought the York Antique Brass light fitting. It is a good looking fitting and excellent value for money. Looks great in our high ceilinged living room and was relatively easy to fit. Good customer service in the shop when we returned another (different) fitting which we decided was not for us, giving a no quibble refund.”

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Posted 7 years ago

“My order arrived early. I was telephoned to say it was on its way too which I liked.”

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Posted 7 years ago

“Not great service. Delay in delivery. Staff were inarticulate bordering on rude”

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Posted 7 years ago

“They went out of their way to provide me a good service. The assistant greeted me with a warm welcome.”

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Posted 7 years ago

“Package was delivered quick and in with no damage. Great staff service.”

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Posted 7 years ago

Wilko is rated 2.6 based on 648 reviews