Wilko Reviews

Name: Wilko
Rating: 2.70

2.7 Rating 625 Reviews

41 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.7

Based on 625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great selection of home goods at good quality for prices that are hard to beat.”

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Posted 6 years ago

“Delivers item quickly and packaged well even had a text message to track item progress. Very impressed with the level of service.”

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Posted 6 years ago

“Always had good service from in store. Tried online for something not in stock and was very impressed, not only with the online service, but also the service in store when I picked the order up.”

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Posted 6 years ago

“I was purchasing a vase and artificial flowers and was struggling to pick a suitable arrangement. The sales person took time to assist me choose and arrange until satisfied....very helpful indeed.....thank you Wilko.”

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Posted 6 years ago

“The order was delivered extremely fast and included everything I'd ordered, may sound silly saying that but I've had things missing more than once from other retailers.”

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Posted 6 years ago

“had shopped with Wilko online or in-store couple of time, very good services, items are great quality, very competitive price. If order online, fast delivery and well packed. In store, staffs are very friendly and helpful, great shelves display and stocking, shops are very clean and organised (even when the staffs so shelves stocking, all are well organised and put customers on the mind first) and shops are spaces for shoppers to browse comfortable up/down aisles thus make shopping a easy job and enjoyable. I am now a great long die heart Wilko fans.”

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Posted 6 years ago

“get got all my dogs presents so many different things”

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Posted 6 years ago

“Terrible at packaging goods. It always takes ages and ages to wait to be served and then to wait for them to go and build my order in the warehouse (I can only presume). EVERY single member of staff looked miserable, huffing and sighing and rolling their eyes when having to help a customer. Did not look good.”

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Posted 6 years ago

“Choice of products at a great price”

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Posted 6 years ago

“Excellent service and delivery”

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Posted 6 years ago

“Great overall experience with ordering online for delivery. Came on time was kept well informed via email. 100% will recommend and use this service again ?”

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Posted 6 years ago

“Easy ordering. Good quality products at excellent prices. Only problem was relatively slow collection in store but it was a Saturday morning and the assistants were busy.”

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Posted 6 years ago

“Helpful staff”

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Posted 6 years ago

“Excellent choice of Christmas gifts, competitively priced.”

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Posted 6 years ago

“They always have what you want and if they don't they get it for you. Always excellent value and lots of choice.”

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Posted 6 years ago

“I enjoyed shopping on Wilko,,their goods are on reasonable price and good quality!”

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Posted 6 years ago

“Excellent service both on the internet and in store. Also very nice staff who "made me happy"”

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Posted 6 years ago

“Excellent service both on the internet and in store. Also very nice staff who "made me happy"”

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Posted 6 years ago

“Visited the camberley store and the staff were very helpful, took me to find an item and carried it to the till for me. Jane from the camberley store is a credit to you.”

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Posted 6 years ago

“Good quality products at a very good price.”

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Posted 6 years ago

Wilko is rated 2.7 based on 625 reviews