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Wilko Reviews

2.7 Rating 632 Reviews
C
Happiness Grade
C

Customer Service - Average

61.96%
Industry Average
Excellent service lovely staff at the Harpurhey store always friendly and polite
posted 1 year ago - Anonymous
Overall service was excellent I couldn't find what I wanted but a very helpful person on the shop floor showed me and the lady on the checkout(Jo)was very cheerful and pleasant, which makes all the difference
posted 1 year ago - Anonymous
I just want to say went to Wilkos to pick up some bird food and dog food and when I got to the cashier was very helpful very efficient and very helpful even helped me pack so happy with the service received from ms Constance
posted 1 year ago - Sheila browne
Always Excellent service from TINA T she is always positive and happy to help, as a long-standing memeber of the wolverhampton branch never ever had a problem with the service, even thou I loved my local branch on corner of SNOWHILL, but the newer branch in the mander centre has a lot more stock, and still great deals on offer thankyou kind regards Stacey
posted 1 year ago - Stacey
The service from Julie Jarrow branch was outstanding from start to finish helped with brands to brushes on the paint department knowledge was spot on so happy that she even helped me to my car as it was very heavy what a star ⭐✨
posted 1 year ago - Nicola Routledge
Good service off Dawn today . Very helpful . Wilko has been my favorite shop for years. Can always get what you want
posted 1 year ago - Susan Payne
I ordered two 5 litre cans of paint, one of which had a split on arrival. Judging by the level of mess I suspect it was the courier who had done the damage as he completely ignored the 'This Way Up' sign on the parcel also. I asked Wilko for a refund and within 2 hours they had refunded me the full amount, (including the undamaged can) as well as giving me a further 20% discount on a future purchase. Excellent service all round!
posted 1 year ago - Chris
I was on the self service so did not press enough button to obtain the receipt.
posted 2 years ago - Kirsty Atkin
The customer service is very good everyone was so friendly and very helpful when I was trying to find items I was looking for.
posted 2 years ago - Anonymous
Brilliant over and above service by Claire in Cwmbran shop We are elderly disabled Cancer sufferers Trying to get a certain colour of furniture paint to complete a recycle furniture project sold out online She rang local Wilko shops and found exactly what we needed and arranged for it to be kept for us Service like we got from Cwmbran and lovely Claire is rare in retail these days and Pontyool shop was equally accommodating We both left with a big smile Thankyou so much Great company lovely staff Never patronised us
posted 2 years ago - Bob and Jeanette Allen