Wilko Reviews

“ Just returned from Wilko, appalling customer service, staff were rude and unhelpful. Before they were taken over staff were always friendly and polite, will not be going back. ”

“ Appalling customer service. Ordered a table and chairs. Table was scratched and chairs wouldn't go together with screws supplied. Make out you are lying or stupid. They are basically a selling platform for other sellers. Said they have to contact super. My contract is with them. But they won't have it. APPALLING DON'T USE ”

“ I don’t know how this company is running they have appalling customer service being emailing them since the seventh of the first 2025 and still no further on. ”

“ Honestly, very poor, ordered a hoover, came without the battery or charger, requested to return it on the 3rd of January and been constantly told 'wait 48 hours for a response from the relevant department' obviously been waiting more than 48 hours, it's vile customer service and I'm still likely to be charged for a product I cannot physically use, trying to get a return address is like getting blood out of a stone. ”

“ Dishonest Company with Shocking Customer Service Wilko is, without a doubt, one of the most unprofessional companies I’ve ever dealt with. ”

“ don't go near stay away cheap nasty shop won't send broken parts take your money and don't care go elsewhere you get service only good thing about Wilko is a open shop for shoplifters cause I'd never money again rip of scammers ”

“ Absolutely vile customer service. I would not recommend anyone to shop online at Wilko! You will not get your refund back if item is faulty, damaged or for any other reason. Stay away from this company for your own peace of mind. ”

“ Main Christmas gift ordered weeks ago, not delivered on date stated on tracking. No update, no refund, no sense from customer service. Will never order from there again. ”

“ Their customer service is beyond terrible. ”

“ Terrible service . ”