Wilko Reviews

Name: Wilko
Rating: 2.64

2.6 Rating 648 Reviews

40 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.6

Based on 648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Wilko made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wilko 1 star review on 4th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling customer service! Have been waiting for an online order for almost 3 weeks now. Wilko happy to take my money with No communication from helpdesk! Have called about 5 times now only to be given false promises and lied to!”

Helpful Report

Posted 6 years ago

“A month ago I placed a order and still haven’t received my delivery. Two phone calls, a visit to customer service and 6 emails later I still have no resolution or any update as to the status of my order. I sent a email 5 days ago requesting a cancellation as I’m not waiting any longer and still no response! Terrible service from Wilko!”

Helpful Report

Posted 6 years ago

“Customer service repetitious promises of delivery in two days... For over the weeks. No product was delivered.”

Helpful Report

Posted 6 years ago

“It's been nearly 2 weeks now awaiting delivery,if wilko had of stated on the website that they were having issues with tracking orders ect and to warn of delays then I could of bought an alternative but instead wilko have taken my money but no email to let me know of a delay,I don't know if I should wait it out of request a refund,it's ridiculous that a large company like like would treat there customers so badly,the statement they've issued isn't good enough,it's hidden in the contact me section,not in full view on the website,this is mis-leading customers and some are paying for next day delivery but items aren't being dispatched? It's difficult to get through to customer service high level volume of complaints regarding this,I've emailed countless times but no response.this is a disgrace! Sorry but it's very bad management,we should have compensation for this stress plus free delivery,we've paid for a delivery service but broken your agreement.”

Helpful Report

Posted 6 years ago

“Ordered online on 22nd August was told it would be at the store in 4 working days. Taking into consideration it was bank holiday. Had another email from them on beginning of this week saying order would be in store in 2 working days. Still no order in store. Up to now this has been 2 weeks and 4 days. Appalling. Have sent a couple of emails but no response. Wouldn't use this service again.”

Helpful Report

Posted 6 years ago

“Yet another person caught up in the "online order update". Placed order on 23rd August and still no news for when my goods will be ready for me to collect from store...... Tried to call the helpline just to be on hold for 20 mins then cut off!!! No replies to emails - really fed up!! And i bet they end up cancelling my order then not honoring the discount prices that i had purposely bought under. WILKO's - SORT IT OUT!!!”

Helpful Report

Posted 6 years ago

“I ordered my order 2 and a half weeks ago and it still hasn’t arrived. They’re delivery system is absolutely terrible and communications even worse. So disappointed with this company. I got a refund for delivery £4 but that was all I recieved. Would never order from here again.”

Helpful Report

Posted 6 years ago

“ordered an item for delivery to store a week later no email. Rang the store unhelpful, could not tell me even with the order tracking number that they had received it. Accused the bank holiday of throwing everything out the system???? it had now been 6 days since the bank holiday and 9 days since the order was placed. More hassle waiting for this item of paint, could have completed the job if only i wished i had bought it from another store. Hindsight is a wonderful thing. Don't waste your time on online ordering, its a complete and utter waste of time! would love to give 0 stars but cannot do that!”

Helpful Report

Posted 6 years ago

“Ordered product into store arrived when it said it would and good prices.”

Helpful Report

Posted 6 years ago

“bad service:(”

Helpful Report

Posted 6 years ago

“Items arrived very quickly and in perfect condition, will definitely be buying from them again!”

Helpful Report

Posted 6 years ago

“We live 20 miles from the nearest Wilco shop but always go to the Weymouth one when visiting the town. Usual spend about £50 as there are so many products that are cheaper than anywhere else. The shop is always very clean and the staff helpful. We always buy from the pet section for our 3 legged rescue cat, who is now 10 years old.”

Helpful Report

Posted 6 years ago

“Very helpful staff and always smiling!”

Helpful Report

Posted 6 years ago

“Exact products to match previously purchased (leather effect bit bins) and specific matching attempt (simple black-framed mirror). Low price and collect from local store. hi”

Helpful Report

Posted 6 years ago

“Great service. Great customer service and very good products. Love and miss this shop so much!”

Helpful Report

Posted 6 years ago

“Delivered a replacement product when the first one was faulty”

Helpful Report

Posted 6 years ago

“Easy to find product,staff polite.”

Helpful Report

Posted 6 years ago

“Excellent service with a telephone call when your order is ready to collect”

Helpful Report

Posted 6 years ago

“i made purchase for my wife she was so pleased would use again thank you.”

Helpful Report

Posted 6 years ago

“They have a great range of goods for sale. But I do wish they would provide a seat or bench for older older customers to take a breather at Morley Leeds branch.”

Helpful Report

Posted 6 years ago

Wilko is rated 2.6 based on 648 reviews