Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The phone staff were exceptionally helpful. The assertions in the literature about customer service were fully realised. The delivery staff were prompt, friendly and speedy!”

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Posted 7 years ago

“The ordering and delivery was exactly as explained. Delivery guys were great. Very careful and helpful.”

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Posted 7 years ago

“Very good customer service at the Chiswick showroom with none of the usual high pressure sales techniques.”

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Posted 7 years ago

“Prompt and efficient delivery”

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Posted 7 years ago

“Showroom advice was excellent. At the 4 week point no-one had contacted me about arrangements for delivery, (advertised as 4-5 weeks), so I called twice on consecutive days and despite assurances no-one phoned me back. I had to call again on the third day when someone did finally call me back. Delivery guys were lovely, assembling and advising on the sofa bed. It was just 2 phone calls that weren't returned that stopped me giving an excellent - an easy one to fix for future customers!”

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Posted 7 years ago

“Service was great. Especially the team who came to set up the sofa, really nice and helpful. Thank you.”

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Posted 7 years ago

“Great service and communication”

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Posted 7 years ago

“No problems. Product, delivery and service cannot be faulted”

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Posted 7 years ago

“Delivered on time”

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Posted 7 years ago

“Top marks on the three things that matter most to me: quality, service and speed.”

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Posted 7 years ago

“Every single interaction I've ever had with Willow & Hall has been great (we've bought our sofa (a very considered purchase) and now footstall). Both the staff in the HQ and delivery people are awesome.”

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Posted 7 years ago

“I was very pleased with the phone calls, the pieces of material ,the careful way I was treated”

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Posted 7 years ago

“I visited your Chiswick showroom where your staff were friendly and informative but not pushy. The sofa bed and sofas came in exactly 4 weeks as promised. The delivery men were polite and helpful and overall I am impressed with Willow and Hall's products and customer service.”

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Posted 7 years ago

“The delivery men were very professional, arriving on time and even when it looked challenging to get the sofabed up to a loft conversion they found a solution. I would definitely use them again.”

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Posted 7 years ago

“Don't usually leave feedback but W&H were honestly so good I couldn't not. Customer service is second to none”

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Posted 7 years ago

“The service was fantastic - when you knew I was going away in a couple of days your director phoned me to say he was getting the delivery guys to come to me first before I had to go out the day it was arriving, and the delivery guys worked really hard to get to me before 9.30. In fact, they turned up at 8.00 am, demonstrated the mechanism and took all the packaging away. That is wonderful customer service, which I think is the most important thing in many ways. Thank you.”

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Posted 7 years ago

“Straight forward, reliable and friendly service. Lovely quality comfortable products”

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Posted 7 years ago

“Superb quality and service”

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Posted 7 years ago

“Pleasant efficient service at the show room but not 'pushy'. Delivered early!”

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Posted 7 years ago

“Delivery (easily revised date) was on time and without hassle. Delivery men very careful and polite, and showed us how to oprate the sofa bed.”

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Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews