Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot fault service”

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Posted 8 years ago

“Friendly, good communication.”

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Posted 8 years ago

“Excellent customer service, and communication. Accurate delivery times, and order times”

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Posted 8 years ago

“Excellent in delivering as and when promised.”

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Posted 8 years ago

“The showroom staff was knowledgeable and friendly. The delivery was flawless. Great experience overall.”

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Posted 8 years ago

“Ok”

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Posted 8 years ago

“I found the experience of buying very good. The delivery was great and I am happy with the sofa. Thank you. However I now inundated with your Dvertising on sites, even when I book a physiotherapy appointment. This is annoying and making me less supportive.”

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Posted 8 years ago

“Very helpful and efficient”

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Posted 8 years ago

“Communication was excellent. I was called twice to confirm delivery arrangements and delivery was on time.”

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Posted 8 years ago

“Good organisation, communication and delivery time. Delivery was smooth and the guys were quick and efficient.”

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Posted 8 years ago

“Extremely pleased from start to finish with the service”

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Posted 8 years ago

“Custom made furniture for the same price as off the shelf on the high street. Promptly sent fabric swatches and delivery was quick and on time. Very friendly service throughout.”

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Posted 8 years ago

“excellent customer service and delivery”

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Posted 8 years ago

“Curteous, prompt , friendly”

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Posted 8 years ago

“Brilliant service”

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Posted 8 years ago

“Very good and helpful”

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Posted 8 years ago

“Very good delivery service”

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Posted 8 years ago

“Amazing service and perfect product! I was nervous about ordering online without seeing it - but it's absolutely perfect!”

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Posted 8 years ago

“Great products and excellent communication.”

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Posted 8 years ago

“Staff generally very helpful with queries, but could have been a bit more proactive when we had a problem with the (very strong) chemical smell coming from the fabric. I was told to keep windows open to air the sofa but I had already done this for 2 weeks with very little difference being made. No one suggested placing vinegar in dishes in the room (in order to soak up the smell), I had to get this info off the internet. Delivery guys very nice, but commented that they probably wouldn't be able to get the sofa up the stairs to first floor (this after several attempts). My husband got in on the act to assist and succeeded!”

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Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews