Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with my sofa bed but donít think I can give 5* until someone sleeps on it and gives thumbs up but mattress quality and thickness seems good, and comfy to sit on.”

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Posted 5 years ago

“Found the whole process very easy. Ordered online then had a phone call to confirm my order and they sent me samples of the fabric Iíd chosen to check I was happy which luckily I was. Got a phone call then to organise delivery which happened the following week. Bit limited on delivery times mid-week only for my address but Iíd expected to have to stay in on day of delivery so wasnít a big issue. Sofa looks great now itís here and Iím still glad I chose the velvet.”

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Posted 5 years ago

“I received my new sofa bed yesterday and have to say Iím really pleased with it! I was going back and forth about whether to get a sofa or sofa bed for my living room because I was worried a sofa bed might not look as good, but Iíve been pleasantly surprised by how sturdy and well built it is. The delivery guys showed me how to put the bed out which was easy enough but not something I think Iíll be doing that often but nice to have the option. Only thing I was a bit worried about was whether the seat cushions might be a bit solid because when I ordered I was told they can be quite firm to start with until they soften, but they look really sleek and theyíre not uncomfortable so even if they dont soften I think I chose the right ones. All in all Iíve found the whole experience easy and Iím really happy with my new sofa bed!”

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Posted 5 years ago

“Great fast service”

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Posted 5 years ago

“Beautifully presented sample box, arrived in less than 48hs and the fabrics are absolutely unique!”

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Posted 5 years ago

“Extremely friendly customer service team who were helpful in the entire process from picking my armchair and the fabric to the delivery.”

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Posted 5 years ago

“I placed an order with Willow & Hall online, the website was extremely easy to use and navigate. I then received a phone call from the customer services team who were very friendly & helpful and in fact found a typo in my address so luckily they called to check my details. I've now received my lovely sofa bed and couldn't be happier, i am so pleased with it and can't wait to have my guests stay. The only slight downfall was with the delivery service, they were running late so I ended up having to stay at home an extra 2 hours, so this is why I have awarded 4 stars.”

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Posted 5 years ago

“Friendly customer service team and high quality products”

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Posted 5 years ago

“Very prompt . Excellent”

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Posted 5 years ago

“Fast and efficient”

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Posted 5 years ago

“excellent products & very inspirational”

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Posted 5 years ago

“quick efficient and quality product”

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Posted 5 years ago

“Excellent samples box”

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Posted 5 years ago

“Easy to order, arrived very nicely presented within a couple of days of ordering. Seems to be a very professional company.”

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Posted 5 years ago

“These are lovely fabrics and beautifully presented. Very pleased with them. The response was quick and efficient. Absolutely impressed!”

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Posted 5 years ago

“Interesting fabrics and good customer service.”

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Posted 5 years ago

“The service was excellent, with the chosen samples sent by return. The website was very easy to navigate and choose the colours, which were authentic.”

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Posted 5 years ago

“Excellent materials and very promptly delivered.”

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Posted 5 years ago

“Excellent service all round. Highly recommended.”

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Posted 5 years ago

“lovely samples arrived very quickly - helpful”

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Posted 5 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews