Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

Write Your review

Tell us how Willow & Hall made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful showroom and very helpful staff. Delivery came on time. Cant fault it.”

Helpful Report

Posted 7 years ago

“Willow and Hall have been so very helpful in accommodating us while we wait for a new build apartment to be ready. We kept in touch with them to let them know our move date has been moved back twice and they have managed to put making the sofa on hold until we need it to be ready. The customer service has been brilliant and has meant we haven't had to have paid any extra fees for holding the sofa. Can't wait to try out the sofa now!”

Helpful Report

Posted 7 years ago

“Willow and staff very helpful and website user friendly”

Helpful Report

Posted 7 years ago

“Cannot fault the service we received from ordering swatches to delivery! We were kept informed every step of the way and the delivery team are excellent. Will definitely recommend to friends and family.”

Helpful Report

Posted 7 years ago

“Attentive customer service.”

Helpful Report

Posted 7 years ago

“amazing service thank you”

Helpful Report

Posted 7 years ago

“I was really impressed with the simplicity of the concept, the website and the welcome from the showroom. It would be great if there was a showroom closer to the North West.”

Helpful Report

Posted 7 years ago

“excellent service, good comms and delivery service”

Helpful Report

Posted 7 years ago

“Good service in shop. Delivery v professional.”

Helpful Report

Posted 7 years ago

“Enjoyable visit to showroom. Lady spent considerable time giving us helpful advice on models and materials. Follow up phone calls were dealt with efficiently. Polite delivery man took shoes off on entering.”

Helpful Report

Posted 7 years ago

“great service”

Helpful Report

Posted 7 years ago

“Excellent and highly professional service”

Helpful Report

Posted 7 years ago

“I was very pleased with this company. They did everything they said they would do, and did it on time, from sending me fabric samples to delivery. The delivery chaps were polite and efficient (and on time).”

Helpful Report

Posted 7 years ago

“Paid extra for removable arms but wasnt needed Delivery company didnt show us though how to remove arms thiugh They managed to squeeze sofa bed through door frames with packaging removed Apart from that your goods seem excellent so far”

Helpful Report

Posted 7 years ago

“Very pleased with the customer service. I was kept up to date with the delivery.”

Helpful Report

Posted 7 years ago

“Wonderfully made, extreme comfort. Miles better in everyway to what I expected. Thank-you so much.”

Helpful Report

Posted 7 years ago

“Pleased with service and product thanks”

Helpful Report

Posted 7 years ago

“The sofa bed was delivered on time and the delivery men were courteous and helpful.”

Helpful Report

Posted 7 years ago

“Efficient”

Helpful Report

Posted 7 years ago

“Good informative service when visited show room”

Helpful Report

Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews