Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company did everything well from informed customer services prompt response to calls , good info re delivery times , polite delivery staff An excellent service throughout”

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Posted 6 years ago

“Everything”

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Posted 6 years ago

“Excellent product; excellent service. Delivery guys were very knowledgeable regarding the sofabed and its operation. Very professional - would definitely buy again.”

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Posted 6 years ago

“Friendly and relaxed showroom, not pushy. Helpful delivery men.”

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Posted 6 years ago

“Very efficient ordering service including initial delivery of sample fabrics. Direct and easy contact with staff on phone and updated information given re delivery. Smooth process and to time.”

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Posted 6 years ago

“Both the product and delivery service were excellent. Website is great and meant that I could be confident that the sofa bed fitted exactly. I'm very happy and wouldn't hesitate to buy from Willow and Hall again.”

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Posted 6 years ago

“Great service - they contacted me for updates as my sofa was being made. The delivery of my beautiful new sofa was smooth. I was concerned they wouldn't be able to get it down the steps to my basement flat, but everything went well without a hitch!”

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Posted 6 years ago

“The product is first class and the choice of material excellent. I was a bit confused when I visited the showroom about why I could not go away and think about which option to buy but I am very happy with the sofa.”

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Posted 6 years ago

“Friendly and efficient”

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Posted 6 years ago

“We are delighted with the quality of the item we ordered, and that everything in the process happened exactly as they said it would.”

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Posted 6 years ago

“I bought this a few months ago, when my current couch didn't fit in the entrance of my new place. Comfortable, good quality and well made. I love the depth and the way it looks in my living room. Mechanism is very well and the bed is easy the pull out. The delivery team was wonderful and the sofa fits perfectly. Selif”

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Posted 6 years ago

“I was very impressed with the customer service team ,as they went out of their way to be helpful and understanding.”

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Posted 6 years ago

“Delivered bang on time and as it was for xmas and a must have I am very pleased. Delivery guys were excellent too. arrived on time and were efficient and courteous.”

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Posted 6 years ago

“havent used it yet as a bed but very pleased in all respects”

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Posted 6 years ago

“Very comfortable, cleverly-styled chesterfield modified to fit into smaller space, striking looks, good price, made and delivered in three weeks. Long enough to lie down on and proves highly comfortable. Short people may find it somewhat high and deep.”

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Posted 6 years ago

“Great service, from the shop floor all the way to delivery. Thank you so much.”

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Posted 6 years ago

“Great communication very efficient and professional service”

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Posted 6 years ago

“Sadly there are a number of issues. On delivery the wrong mattress and the pad inside one end cushion was wrong. This has now be put right I'm not happy with the seat pads on one of my sofas. This said the staff have keen to put these issues right but I think I shall be contacting them once more to query the set pass”

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Posted 6 years ago

“I cannot comment as my two sofa beds have been suitably wrapped and delivered to the shipping company for transporting to South Africa I will be in contact once the sofa beds have been unpacked,.”

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Posted 6 years ago

“Very happy with the service and speedy delivery.”

Helpful Report

Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews