Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was brilliant and the customer service people were helpful and friendly and made it very clear what the process would be. I can't fault the whole experience and love that the products are made in the UK. I would recommend them to anyone. The delivery guys were great too, funny and helpful.”

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Posted 8 years ago

“Arnold's delivery men were brilliant, friendly, amusing and helpful”

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Posted 8 years ago

“Very good indeed. They contacted me after I ordered, completely unbidden, and sent me a swatch and a cosy pack. I have rarely seen such great attention these days.”

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Posted 8 years ago

“Helpful and kept informed. Would recommend.”

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Posted 8 years ago

“Top drawer service , lots of information , friendly and courteous - a customer couldn't ask for better .”

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Posted 8 years ago

“Very good communication throughout the buying and delivery process.”

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Posted 8 years ago

“Excellent service and excellent communication. Thank you”

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Posted 8 years ago

“Excellent service - very pleasant young men who delivered the sofa bed. All arrived on time. Also very pleasant young lady on the telephone”

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Posted 8 years ago

“From placing the order to delivery, I received excellent service.”

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Posted 8 years ago

“Good communications throughout, provided reassurance as have never purchased a sofa online in my life.”

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Posted 8 years ago

“Good”

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Posted 8 years ago

“Great customer service before, during and after purchase and at point of delivery.”

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Posted 8 years ago

“Fast efficient service. Pleasant helpful lady on the phone.”

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Posted 8 years ago

“No issue to report”

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Posted 8 years ago

“Ordered on-line then received a phone call to check I had ordered correctly. Brilliant service!”

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Posted 8 years ago

“Friendly and helpful staff and good delivery service - particularly as delivery was to a holiday property in Yorkshire and my home address is in London.”

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Posted 8 years ago

“Very attentive and great communication. Highly recommend.”

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Posted 8 years ago

“The order was placed online and I was contacted the very next day to confirm the order and the lady took details of which days would be convenient. As discussed I got a phone call when the sofa bed was ready and fixed the day for delivery The sofa was delivered on time.”

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Posted 8 years ago

“Efficient customer service. The telephone confirmation by your company ,after online purchase, is effective. Delivery team very courteous. The placement of the sofa upstairs and the disposal of packaging was much appreciated.”

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Posted 8 years ago

“Friendly service. Delivered earlier than promised.”

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Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews