Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a pleasure to deal with Willow and Hall. They were courteous and helpful at all times. The staff were very polite when we phoned and we had every confidence in them. The sofa bed was delivered around two weeks before the scheduled date and the delivery men were quick, competent and again knew what they were doing when they set up the sofa bed. We would definitely recommend Willow and Hall to friends and relations.”

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Posted 8 years ago

“Great company and service, we visited the office which was a good personal experience too. Delivery professional and efficient too.”

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Posted 8 years ago

“I satisfied all! Product,delivery, etc.”

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Posted 8 years ago

“very helpful and quick to respond.”

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Posted 8 years ago

“Very pleased.”

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Posted 8 years ago

“Excellent service. Delivery when expected.”

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Posted 8 years ago

“Friendly after-sales service and efficient query handling.”

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Posted 8 years ago

“Company were very good, but felt they were let down by their new delivery company who did not know they were collecting our old furniture. They did collect it, but their instructions were obviously not clear.”

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Posted 8 years ago

“No complaints abour W&H but the delivery service was a nightmare.”

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Posted 8 years ago

“Service and communication were good. Lead time of 3 weeks was assured. We were told after purchase that lead time would now be 6 weeks. If we had known this sooner it would have been better. A phone call informing us would have been better than an email. Some form on discount for the wait would also have been appropriate. The deliverers were fantastic.”

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Posted 8 years ago

“Excellent service.”

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Posted 8 years ago

“Great communication and service. Product took a little longer than advertised but we were kept informed and W&H apologised.”

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Posted 8 years ago

“service is fine, delivered product on time.”

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Posted 8 years ago

“Excellent bespoke service efficient quick and reliable”

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Posted 8 years ago

“Good contact with me from order receipt to delivery, never pushy - always polite and considerate.”

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Posted 8 years ago

“Service was very good. Sofa bed was ready on time an delivery was arranged for a convenient date and time.”

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Posted 8 years ago

“Finding the courier almost impossible to pin down and have still not received my footstool. So looking forward to next week when they might be able to come.”

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Posted 8 years ago

“The pre delivery service was excellent. The sofa bed was delivered in good condition and although the delivery service was good, the operatives could have been a little more attentive in managing the sofa bed to the appointed room. They certainly cleared up behind them removing all packaging etc. A little more pleasantry would have made for an excellent service along with a correct demonstration of how to set up the bed and pack away. The product information was better than the staff.”

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Posted 8 years ago

“I was surprised not to have been contacted after taking delivery. Also i chose to pay extra for a "pair" of arm caps & only received one.”

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Posted 8 years ago

“I choose to buy my sofa bed from Willow & Hall because it was the only company I found that offered the flexibility to choose the sofa style, fabric type and colour, mattress type and handy extras like removable arms. All of which came at a very competitive price when compared to similar products on the market.”

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Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews