Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I loved working with W&H. I saw the sofas online and popped into the showroom in Chiswick and the team were super helpful. They helped me make some good choices as well as gave me some great practical advice. I had a challenge of getting the pieces through a narrow door, so I reached out to the support team at the head office and they were more than helpful to work out the logistics of getting the furniture into my home. Following their reassurance, I ordered two of the Gustard Sofa Beds in Matt Velvet - blue. They took 4 weeks to make and speeded up my delivery to work around my diary. So accommodating. The delivery team took every effort to place the pieces into the home with out damaging any of the walls or doors. They did a sterling job and demonstrated how to use the bed function. I'm so glad I chose W&H. The sofa beds look absolutely divine, they don't actually look like a clunky bed which is great. I've has so many wonderful compliments. They are simply beautifully made. I'd most certainly recommend the company and wouldn't hesitate to buy any further pieces from them. Great job!!!”

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Posted 6 years ago

“Good, patient service. Superb delivery team.”

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Posted 6 years ago

“Very professional from start to finish, especially liked that we were sent a swatch of the material we had ordered the sofa in.....”

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Posted 6 years ago

“Great experience - swiftly delivered and very helpful delivery staff.”

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Posted 6 years ago

“Seemless experience from selection to ordering and receiving item. Delighted with purchase would definitely tecomm d”

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Posted 6 years ago

“Quality product, excellent customer service and friendly, professional staff. Will use again.”

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Posted 6 years ago

“Very prompt and professional from the initial request of the samples, to the order and delivery date. Delivery guys were friendly, courteous and arrived smack on time.”

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Posted 6 years ago

“Plenty of fabric samples, easy to order and great customer service.”

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Posted 6 years ago

“Excellent customer service - samples received 24 hours post request. Straightforward website. Delivery as stated - sofa bed beautifully packaged and delivery men polite and helpful. So thrilled with our sofa and the bed is so comfortable and easy to assemble. Thank you so much.”

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Posted 6 years ago

“Prompt delivery service with very professional delivery men. Very impressed.”

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Posted 6 years ago

“Five star service from start to finish. Excellent website, very friends sales staff, great samples, great delivery guys. Brilliant, thank you!”

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Posted 6 years ago

“very good”

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Posted 6 years ago

“I recomend 100 %”

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Posted 6 years ago

“Delivery on time (telephone call 10 mins before arrival) Delivery men both polite and capable Furniture exactly what we wanted”

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Posted 6 years ago

“Excellent product, good price, quick supply”

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Posted 6 years ago

“The delivery guys were friendly and couldn?t have been more helpful. Took the sofa bed upstairs, removed wrapping and took it away. Demonstrated how to use it. I am exceptionally happy with my experience.”

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Posted 6 years ago

“Great product and wonderfully helpful delivery service”

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Posted 6 years ago

“good communication and pleased with product”

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Posted 6 years ago

“I ordered extra fabric and it came very quickly.”

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Posted 6 years ago

“We looked many, many places for a sofa bed that not only looked great but was comfortable to lounge on and great to sleep on. Weirdly, with the plethora of sofa beds on the market, this is a challenging thing to achieve. After visiting many showrooms, we found Willow and Hall. From two trips to the showroom, to the delivery of the sofa, we had a great experience. The ability to see the different models, open the beds, lay on them, change the cushions, and choose specific fabrics to drape over them was invaluable in helping choose the right sofa bed for us. Showroom and office staff were super helpful, patient and attentive throughout the process. We ordered an Elmley 3 seater sofa bed with a memory foam mattress and it is gorgeous both visually and comfort wise. The only thing that would have made the process better is the ability to purchase with interest free finance as the made to order sofas are more expensive than some competitors who offer this option. We almost went with another company because of this. (Seriously, W & H should consider making this available). Very glad we didnít in the end however - we and our guests love our sofa bed. Willow and Hall definitely produce a top quality, superior product with more available options and excellent craftsmanship. I highly recommend them!”

Helpful Report

Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews