Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was great. It would be good to be able to choose a time that the sofa can be delivered.”

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Posted 8 years ago

“Good efficient service. The delivery men were fantastic. I would only comment that it would be helpful to see more of the range in the showroom. Having said that I am very happy with our choice.”

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Posted 8 years ago

“Issues were dealt with in a timely and professional manner but was disappointed that the sofa wasn't delivered within the advertised 4 week window. It took nearly 6 weeks but we were advised early on in the process.”

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Posted 8 years ago

“a lovely company to have dealings with”

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Posted 8 years ago

“great!”

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Posted 8 years ago

“very good.”

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Posted 8 years ago

“Very good service.”

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Posted 8 years ago

“Fantastic service from start to finish. I was exploring other cheaper sofa options but their user-friendly site and the positive reviews won me over. I'm glad I paid more and choose your services!”

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Posted 8 years ago

“Good communications and excellent delivery service”

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Posted 8 years ago

“Thank you, I am very happy with the product and the service I received, right down to the delivery.?”

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Posted 8 years ago

“Delivery company could have been more flexible.”

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Posted 8 years ago

“My order was acknowledged immediately, I was given a time frame, kept up to date with progress of order & mattress was dispatched far earlier than estimated.”

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Posted 8 years ago

“Excellent communication and service”

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Posted 8 years ago

“Great customer service”

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Posted 8 years ago

“Excellent web site with clear descriptions of items, easy to order and helpful reply to telephone query. Delivered on time by very competent and friendly delivery personnel who telephoned about 30 mins before they arrived.”

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Posted 8 years ago

“Delivery first time had to be returned as colour was incorrect.”

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Posted 8 years ago

“Excellent customer service. They resolved an issue with the fabric and kept us up to date through out.”

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Posted 8 years ago

“Can't fault the service, well done”

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Posted 8 years ago

“we had not used Willow and Hall before but the service they provided for ordering and delivery was very good. The swatch service was particularly useful in allowing for choosing the right colour.”

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Posted 8 years ago

“Beautifully made furniture, helpful people and good prices.”

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Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews