Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my sofa bed last week via contactless delivery. Service was excellent in current situation and the sofa bed is perfect. Faultless service and product. Thank you. A very nice treat in lockdown!”

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Posted 4 years ago

“Had a great experience with Willow and Hall. Sofa and matching sofa bed arrived on time just before lock down. Well made and the velvet fabric is lovely and handling my pet dogs sitting on the sofa regularly with no issues. Delighted with my purchase.”

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Posted 4 years ago

“I received my sofa bed through the contactless delivery service. Worked fine and the sofa bed is lovely. Very happy with the quality and comfort and really pleased at present to have supported a UK independent business.”

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Posted 4 years ago

“Really great showroom and sofa beds are fantastic. Received on time by a very friendly and helpful delivery team and the sofa bed is excellent. Looks stunning and very easy to use and comfortable. Delighted. Thank you.”

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Posted 5 years ago

“Really good service, arrived quickly and the fabrics are lovely.”

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Posted 5 years ago

“Helpful. Delivered on time. Took away old sofa.”

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Posted 5 years ago

“it was amaizng it felt incredibly soft and just amazing. thank you for the sample pack!!”

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Posted 5 years ago

“We were really impressed with the chaise sofa bed we ordered on line from Willow and Hall. They give various options for eg filling fitness for the sofa and the actual mattress was the thickest we could find on the market. They met the timescale for delivery too. Friendly and helpful delivery people who just got on with the assembly of the lounge and then demonstrating the opening and closing mechanism for the sofa bed, which is super easy (but some strength needed to pull up the bar that forms the legs of the bed when itís open). We are very happy with it.”

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Posted 5 years ago

“Brilliant company, efficient, easy to use website and great products!!”

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Posted 5 years ago

“Ordered 6 samples and they arrived 48 hours later. Great service so far.”

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Posted 5 years ago

“Your sample pack arrived the day after I ordered it and was very useful, allowing us to decide on the fabric and colour in the environment where the solfa will sit. Our next step is to try out the sofa for comfort, which we can only do by organising a visit to the showroom!”

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Posted 5 years ago

“Very surprised to see all the samples I had requested had arrived within a couple of days. Beautifully presented and good quality. Very good first impressions of the company.”

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Posted 5 years ago

“The sample pack was good. I want to order a new Sofa Bed from your company. Trouble is getting it through the front door. I is about a centimetre too small. Wonderful if you can help. Ted phillips.”

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Posted 5 years ago

“Great product and service”

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Posted 5 years ago

“Excellent service, excellent product. Thank you.”

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Posted 5 years ago

“The samples pack was of excellent quality and arrived within days of request.”

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Posted 5 years ago

“A really easy online shopping experience backed up with fabric swatches which arrived very promptly and friendly customer service. All in all we are very pleased with the suite.”

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Posted 5 years ago

“Received the sample pack very quickly and were impressed enough to make a visit to the showroom. Super range of sofas and had a quote on the sofa and the fabric of our choice. We were promised an email with the written quote but unfortunately this never arrived.”

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Posted 5 years ago

“Beautiful fabrics”

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Posted 5 years ago

“Brilliant samples and prompt”

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Posted 5 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews