Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great service from start to finish. Fabric samples arrived quickly, I was able to ask questions on-line and anyone I spoke to on the phone was friendly and helpful. I am also confident that should a problem arise in the future they would try to help solve it efficiently.”

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Posted 10 years ago

“Excellent - couldn't be more helpful”

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Posted 10 years ago

“Sofas and chairs delivered on time and easy to order.”

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Posted 10 years ago

“Promptly and carefully delivered”

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Posted 10 years ago

“Good communication throughout including delivery.”

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Posted 10 years ago

“The service from order to delivery has been excellent. Thank you. I would use this company again.”

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Posted 10 years ago

“Excellent service, was kept well updated. Communication was great, delivery lads were nice, no damage to sofa. A*!”

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Posted 10 years ago

“The service was good when ordering and organising the delivery. Only downside was the actual delivery? Drivers put out about taking upstairs and did not have shoe covers!!!! We don't wear outside shoes upstairs so don't expect guests to bring into our home what is on the soles of their shoes!!!!”

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Posted 10 years ago

“Efficient service”

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Posted 10 years ago

“Excellent quick and efficient”

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Posted 10 years ago

“Everything was wonderful from the very beginning till the end, we received our sofa bed ever so quick in just 3 weeks, the delivery team was the most helpful and friendly.”

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Posted 10 years ago

“Excellent customer service. Sofa ready within 4 weeks. Delivered within agreed time slot. Delivery men very friendly and patient when manoeuvring sofa through tight space in my cottage.”

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Posted 10 years ago

“Reassuring attention to detail and great communication. Excellent customer service.”

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Posted 10 years ago

“Cannot fault the service. The return was handled promptly and with no problems whatsoever, money returned promptly too.”

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Posted 10 years ago

“Good communication, sofa delivered to timescale, unwrapped in the house and the sofa bed mechanism was explained in full before the delivery guys left. Perfect.”

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Posted 10 years ago

“The men who delivered the item were very helpful.”

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Posted 10 years ago

“Good communication. Good delivery and on time.”

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Posted 10 years ago

“Very good!”

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Posted 10 years ago

“Excellent service, could not of been more helpful. Will def use Willow and Hall again and have recommneded to others to look at their website. Thankfully, I saw your write up in the Evening Standard on a Wednesday.”

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Posted 10 years ago

“Would have no worries using willow and hall again.”

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Posted 10 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews