Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful & friendly”

Helpful Report

Posted 6 years ago

“very helpful, proactive, highly recommend. Website has all the dimensions which was useful. Easy to order.”

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Posted 6 years ago

“Excellent service. Quick, efficient,polite and helpful. Very impressed. Would certainly recommend to others.”

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Posted 6 years ago

“I would recommend them and buy from them again, but would have a few reservations. I had to pay an extra cost as was told that the arms of the bed settee had to be removable to get through the doorway. I did measure my door opening when ordering. Needless to say the sofa went though without removal of arms, Phoned the company who didn't really want to know. The material chosen is a light grey and the zips in the cushions are black, unsightly. Once again they were not interested”

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Posted 7 years ago

“Great service from start to finish. Excellent communication along the way Excellent product, very comfortable.”

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Posted 7 years ago

“Excellent products exactly as advertised and wonderful service.”

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Posted 7 years ago

“Excellent service from beginning to end - starting with the staff at the end of the phone to the final delivery of the sofa. Will definitely recommend.”

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Posted 7 years ago

“Sofa Bed”

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Posted 7 years ago

“Great website, staff really helpful on the phone, ongoing communication through order to delivery was good and delivery guys were friendly, considerate and demonstrated how to use the sofa bed well. all round top notch service!!”

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Posted 7 years ago

“Professional and efficient customer service. Great attention to detail. We are delighted with our new furniture and would highly recommend Willow and Hall to anyone looking to buy a bed settee or new lounge furniture.”

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Posted 7 years ago

“The sofa bed is as described. The 2 deliverymen were charming and were happy to demonstrate how the bed functions.”

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Posted 7 years ago

“Excellent customer service and beautiful, well made beds. The delivery team were amazing. All in all- an extremely positive experience with Willow and Hall. I would definitely buy from them again.”

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Posted 7 years ago

“I went to the showroom to order my sofa-bed because I wanted the luxury of choosing all the different elements 'face to face'. The staff were friendly and helpful and I was able to see the quality of the products made. A few weeks later my sofa bed was delivered by a friendly team, and its quality-functionality is exactly what I hoped for when I decided to shop for a sofa bed. A really lovely piece of furniture.”

Helpful Report

Posted 7 years ago

“Excellent service, they did exactly what they said they would. very happy with product.”

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Posted 7 years ago

“I bought a sofabed to replace an old one which i bought from another shop, but very similar but i must say Willow and Hall's has a superior quality, The product is excellent as is the customer service and delivery! All worked out very well indeed and I am very happy with our new sofa-bed!”

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Posted 7 years ago

“Very good communication and service. Brilliant range.”

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Posted 7 years ago

“I bought two upholstered beds from Willow and Hall which are beautiful and extremely well made. They were delivered just before Christmas as agreed and the delivery team were second to none. I have a very narrow staircase and it looked as if the headboard was too wide to get up my stairs. With determination and patience on the part of the delivery team they was successful in getting two large beds up those stairs. This is an excellent company with great products.”

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Posted 7 years ago

“From ringing up to speak to your sales team to delivery all concerned where very helpful and polite, thank you”

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Posted 7 years ago

“Great service from Willow&Hall when placing the order, but when it came to delivery it was next to impossible to reach anyone to change the delivery date.”

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Posted 7 years ago

“Beautiful sofas and great customer service!”

Helpful Report

Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews