Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent experience all round from placing the order to delivery. My elderly parents have slept on the bed for a week and woke up every morning!”

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Posted 5 years ago

“From sales to delivery to the quality of the sofa bed we have been delighted.”

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Posted 5 years ago

“Great service, nice price and a lovely sofabed at the end of it all, what more could you want?”

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Posted 5 years ago

“Very helpful reception in the showroom, easy ordering and delivery prompt and organised, setting up the sofa bed and removing all packaging. So delighted with my new sofa!!”

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Posted 5 years ago

“Lovely sofa. Delivered right on time.”

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Posted 5 years ago

“Excellent service and very helpful staff. Everything was delivered and assembled on time and quality wonderful.”

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Posted 5 years ago

“Good advice in store,but delay in delivery . Over 12 weeks. Delivery good.Sofas installed well and packaging taken away.”

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Posted 5 years ago

“The sofa bed was easy to order allowing extras as required.Delivered within the promised time. Lovely quality, comfortable sleep. Didn't feel that this was overpriced plus there was an option for interest free which was very flexible. Couldn't be happier. Thank you.”

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Posted 5 years ago

“Lovely quality headboard. Great service and communication throughout except when the delivery men took the headboard upstairs with very muddy shoes!! They should arrive in properties with the expectation to remove footwear (without having to be prompted) or wear bags on feet.”

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Posted 5 years ago

“Excellent service. Am delighted with my love seat sofa bed. The fabric is beautiful, and the guys who delivered it were very efficient, and polite”

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Posted 5 years ago

“Great company beautiful quality”

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Posted 5 years ago

“Very helpful and friendly Thank you H.E.Diem”

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Posted 5 years ago

“Excellent quality and excellent service from the delivery and installation team.”

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Posted 5 years ago

“We visited the showroom in Chiswick. Chose a sofa bed and were delighted with the whole sales and delivery process. The delivery guys were outstanding. We then realised we could have got the next size up so a collection was arranged and a new one delivered. Faultless service and we are really pleased. The memory foam is a brilliant sofa bed mattress. Liz and John Preece Birmingham”

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Posted 5 years ago

“Only one grumble. Your telephone answering service is not good. Otherwise, everything else is excellent!”

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Posted 5 years ago

“Absolutely outstanding service from beginning to end. An amazing quality product with an equal level of communication and delivery.”

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Posted 5 years ago

“The sofa is excellent and worth the cost. But it was delayed by several weeks. I didn't mind this, but communication was non-existent and I had to keep chasing each week when the promised delivery date never materialised.”

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Posted 5 years ago

“Super sofa bed in a teal Matt Velvet. Looks on trend and my friends who have slept on it have all commented how comfortable it was. Delivery for me was fine, I got an early slot at 7am before I headed to work so happy with that.”

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Posted 5 years ago

“I visited the showroom and found this really helpful as so much choice and options. I struggled to park and also find so have given 4 stars but saying this this was the only issue in the whole process. Everything else was perfect and the sofa bed is the best I or guests have ever slept on and looks good too.”

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Posted 5 years ago

“Very good shop with helpful staff and excellent piece of furniture. Very happy with my purchase and will be ordering from them again.”

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Posted 5 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews