Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast efficient service.”

Helpful Report

Posted 6 years ago

“samples turned up very quickly and nicely packaged.”

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Posted 6 years ago

“As yet I haven't bought anything from them but they were very speedy in sending me fabric samples and info on the models of sofas I am interested in. Nice tea bag too! Much quicker than a major retailer on the high street who haven't sent me fabric samples after trying 3 times and waiting 4 weeks!! So I am sure these people will come up with something nice for me when I decide what I want.”

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Posted 6 years ago

“Lovely quality of fabric”

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Posted 6 years ago

“A very easy quick experiance done with excellence”

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Posted 6 years ago

“The samples arrived very quickly and are lovely quality. Looking forward to making a decision very soon.”

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Posted 6 years ago

“Excellent service. Fast and easy to use”

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Posted 6 years ago

“Very professional and some lovely extra touchs.”

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Posted 6 years ago

“Absolutely great products. Soft to the touch and beautifully made. Would definitely recommend for full purchase”

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Posted 6 years ago

“We have just received our Cosy Pack of samples, which arrived within a day and was full of very useful information. We have chosen our favourite fabric and ordered our furniture now, so look forward to updating this review with something more concrete when it arrives. So far so good.”

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Posted 6 years ago

“Iíve had nothing but good experiences ordering my sofa from Willow & Hall! Placing my order online was simple and I got a confirmation email through immediately confirming my order, followed by a phone call the next day in case I had any questions and to discuss my choices. Next call was with my delivery date and my sofa arrived within the delivery time slot they told me. Couldnít have been a smoother process - clearly other people have experienced some issues on here but I couldnít have been more pleased with my experience so just wanted to share it.”

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Posted 6 years ago

“We are looking to buy 2 sofas. So I request samples of colours and materials. To my amazement only two days later the samples came through the letterbox.”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Attentive staff at the showroom. Guided me through all options and fabrics. Ordered later online and received follow up phone call to confirm details and talk me through delivery. Sofa was made and delivered swiftly. The delivery drivers were very professional and took alot of care. Love my new sofa bed as well!! Great quality and very reasonable prive”

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Posted 6 years ago

“I ordered a free sample pack with up to 8 samples enclosed. It arrived promptly in a cardboard folder with a small free gift. I was very impressed with the service and quality of the fabric samples.”

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Posted 6 years ago

“Very Good and efficient service. Nice pack of swatches sent to me within couple of days”

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Posted 6 years ago

“Lovely company to deal with. There are plenty of samples to choose from, the service is prompt and professional and the quality seems great. The ordering is easy either directly or via the internet. I won't hesitate to choose this company when I order my next sofa. Just need to decide the style!”

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Posted 6 years ago

“great customer care”

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Posted 6 years ago

“Excellent-love the packaging”

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Posted 6 years ago

“Pack arrived swiftly. Lovely fabrics and designs. Excellent service so far.”

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Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews