Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent. My pack of sample fabric arrived the next day. Excellent customer service, was kept in up to date with everything. Beautiful footstool, very happy.”

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Posted 6 years ago

“Certainly a good experience and made very easy by good staff.”

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Posted 6 years ago

“Good customer contact throughout and a well made product.”

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Posted 6 years ago

“Great service. Would use again.”

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Posted 6 years ago

“Great product and great service”

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Posted 6 years ago

“Excellent service, and went above and beyond expectations to deliver the sofa bed - would definitely recommend, and have already placed our second order with them”

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Posted 6 years ago

“From order to delivery, process was excellent. Furniture arrived sooner than expected and, as promised,was delivered to room of choice despite some difficult stairs to manoeuvre. Quality of furniture is excellent to overall very pleased”

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Posted 6 years ago

“Yes would recommend them........sofa bed looks hard wearing but stylish, not slept on it yet as it is primarily a guest bed”

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Posted 6 years ago

“Great selection of sofa beds, fabrics and colours. Very helpful staff - we needed a specific delivery date and time and they were happy to oblige. No the sofa is in its new home we really just how comfy it is - its hard to leave!”

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Posted 6 years ago

“The suite was delivered within a month. It was well packed and protected. The delivery men were smart in appearance, very thoughtful and friendly and they respected our home. Every piece of packing was taken away and the suite was put in the right position in our lounge. The suite is perfect.”

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Posted 6 years ago

“The service from ordering to delivery and installation is first class. We are really happy with the sofa and wouldn't hesitate to order from Willow and Hall in the future.”

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Posted 6 years ago

“Excellent communication, prompt delivery, very helpful showroom staff. High quality product.”

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Posted 6 years ago

“Professional service, prompt delivery- good quality products.”

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Posted 6 years ago

“They kept us well informed, and were very amenable.”

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Posted 6 years ago

“Excellent and efficient service plus a great quality product.”

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Posted 6 years ago

“prompt and professional service”

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Posted 6 years ago

“From the first contact with the order to delivery the service could not be bettered friendly, professional and helpful.”

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Posted 6 years ago

“Rang to say when they would arrive, very competent in placing the furniture, polite and took time to demonstrate the opening and closing of the sofa bed.”

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Posted 6 years ago

“The seat cushions on both settees are not comfortable even though we had the best filling.”

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Posted 6 years ago

“We purchased a Dunsmore sofa bed with a pocket sprung mattress from Willow and Hall recently and have been very impressed with the quality and comfort of the item. Willow and Hall kept us informed throughout the manufacturing stage and we were contacted in advance of it being delivered. We were able to negotiate a convenient date and time for delivery and the item was well packaged-protected when delivered. We cannot praise their professionalism more highly and we would certainly recommend them. It makes such a change to have a company that is so professional and care about their customers”

Helpful Report

Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews