Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely showroom and very helpful staff. Makes the process eat and enjoyable. Quick service and efficient delivery as promised.”

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Posted 7 years ago

“Good experience of ordering and delivery”

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Posted 7 years ago

“Deliver guys were excellent and the sofas are fine but the ordering process was poor. First I didn't get to enter the discount code W&H had sent me because the website didn't ask for it. I immediately emailed to explain that I must have missed it and ask for the 10% to be refunded. They replied to say I couldn't have a discount on an order I'd already made so I then had to phone them. The woman I spoke to (also the one who'd replied to my email) said I hadn't missed the discount box I'd just gone straight to checkout instead of via the basket where the discount would have been applied - but she still couldn't give me the discount. I said that was pretty poor so she agreed to talk to her manager - but quickly brushed that aside and went on to talk about the delivery (by now I was on the verge of cancelling the order). I didn't hear from anyone again, but I did get the refund. Not a massive issue but could have been handled so I much better. I haven't bought new sofas for 15 years and it took me a year to find the perfect ones, so that put a bit of a downer on the excitement of finally ordering them.”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“I ordered my new sofa on line having read people's feedback and decided that this is what I wanted and I have not been disappointed.”

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Posted 7 years ago

“Really efficient delivery times”

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Posted 7 years ago

“very efficient service.”

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Posted 7 years ago

“Bought the Chair sofas and delighted with them. Very professional help from start to finish.”

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Posted 7 years ago

“Everything about our purchase went very smoothly. The delivery people were brilliant and got our sofa bed in despite having to negotiate some access difficulties.”

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Posted 7 years ago

“Although they had some how missed putting our order into production, it arrived when it would originally have done. Great work from the team. The delivery men were fabulous. The sofas have transformed our room.”

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Posted 7 years ago

“Very polite efficient and did exactly as they said they would. Even when we decided to return the item after we decided it wasn't quite right for us.”

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Posted 7 years ago

“I honestly could not recommend Willow & Hall strongly enough. The website is fantastic and easy to use, they made a follow up call, and what's more, they managed to deliver a sofa to me in 3 weeks instead of the 6-8 weeks. The delivery team were superb, friendly and professional and were excellent and clear in demonstrating how the product should work.”

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Posted 7 years ago

“Lovely efficient delivery men and all phone calls to Willow and Hall friendly and effcient”

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Posted 7 years ago

“First class customer service and product.”

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Posted 7 years ago

“Every single person I've spoken to at Willow & Hall have been extremely helpful and provided an excellent service.”

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Posted 7 years ago

“Level of contact after order was placed was fantastic. Delivery team superb and received great explanation re product care.”

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Posted 7 years ago

“Brilliant service from start to finish. Great advice in the showroom and very helpful and knowledgeable staff on the phone. No quibble, money back return policy is what made us choose Willow and Hall over another retailer.”

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Posted 7 years ago

“Very good customer service and delivery-installation”

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Posted 7 years ago

“The showroom and website are both excellent and the staff were really helpful and knowledgeable. The delivery was on time and the guys were very efficient and put my sofabed together and made sure I know how to pull it out.”

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Posted 7 years ago

“From start to finish the company provided us with excellent ,friendly service and a high quality product. The staff at the showroom were very helpful and patient, the customer service people are clear and helpful about deliveries and the guys who delivered our sofa were fantastic.”

Helpful Report

Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews