Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The colour swatches arrived promptly and the website was easy to use.”

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Posted 7 years ago

“Very helpful men, who were polite and demonstrated the pull out system. Positioned the chair bed and took all packaging.”

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Posted 7 years ago

“Faultless throughout - the delivery men very helpful and efficient”

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Posted 7 years ago

“Good quality, good price and delivered when they said.”

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Posted 7 years ago

“Great product and great service”

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Posted 7 years ago

“Friendly delivery and informative”

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Posted 7 years ago

“Super service and range of products.”

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Posted 7 years ago

“When we visited the showroom in Chiswick the service and help we received was excellent.”

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Posted 7 years ago

“First class delivery service by two very friendly and very helpful men.”

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Posted 7 years ago

“Everything was perfect but when the sofa bed was delivered, the gentleman didn't mention we needed an alan key to put the bed together which meant we spent a lot of unnecessary time assembling it.”

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Posted 7 years ago

“Good experience. Would shop again”

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Posted 7 years ago

“Arrived earlier than estimated. delivery team very amazing”

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Posted 7 years ago

“Really good quality furniture and service. Very comfortable and delivery very efficient.”

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Posted 7 years ago

“Excellent and informative company to deal with”

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Posted 7 years ago

“Very fast and efficient....TWO phone calls to check on delivery options !!”

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Posted 7 years ago

“Deliver men were very friendly and helpful.”

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Posted 7 years ago

“Excellent service with an excellent delivery team”

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Posted 7 years ago

“Pleasant and efficient”

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Posted 7 years ago

“The delivery team did well in fitting the sofa through a very tight space.”

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Posted 7 years ago

“We visited the showroom in Chiswick, but all members of staff (2 on a Saturday) were serving other people, so had to wait quite a while, with 2 small kids this wasn't easy. Information wasn't really flowing we had to ask. We ordered online, and my payment was taken the following day. However it wasn't until I emailed them saying that I hadn't received anything acknowledgement from them since placing my order that someone contacted me. She explained that someone should have called me to go through my order, I confirmed this hadn't happened. I was also informed that I would receive a call from the delivery team a week before the delivery date. During this conversation I did request a Saturday delivery if possible. I received a call from the delivery team on a Thursday confirming my sofa bed was ready and they could deliver on Saturday. We arrange fro that and the drivers arrived within the time slot they had confirmed. Delivery & assembly was very good and efficient, they also removed my old sofa. Torn between giving a POOR score due to lack of customer service, very disappointing, but the delivery team were very efficient and courteous so they deserve a GOOD.”

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Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews