Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service. I wasn't sure if the sofa would fit and was able to talk to the team and send photos to check access. Delivery guys were lovely as well.”

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Posted 6 years ago

“The service was great. The sofa arrived within 5 weeks from when I ordered.”

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Posted 6 years ago

“Very pleased with the service,a shame my delivery was delayed but I was well informed and kept up to date. Would defiantly recommend willow and hall?s service”

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Posted 6 years ago

“I liked the photograph of one of your sofas in the Saturday Guardian. Although the staff in the show room seemed very busy, they did advise and reassure me enough for me to buy the Foxham sofa bed after my second visit I have not yet tried out to sleep on it but hope that it will be alright. The delivery went smoothly and the delivery people were friendly and professional. All in all I am a satisfied customer. Thank you.”

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Posted 6 years ago

“Excellent”

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Posted 6 years ago

“Excellent service from start to finish!”

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Posted 6 years ago

“Excellent service very good workmanship and value for money.”

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Posted 6 years ago

“good delivery and product but took longer than expected and had to chase up. Not very flexible delivery times”

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Posted 6 years ago

“I took time to visit the showroom and to see the sofa's on display. I was after a sofabed and I wanted to see the construction and action of them before buying. The sales lady was lovely and gave us refreshments and our small dog was made welcome with dog biscuits! I ordered my new sofa and later wondered if I'd made a mistake in ordering the standard cushions and rang the inquiry number the next day to see if I could change them to the other softer type but they said I'd have to cancel my order and re order - now that was very disappointing as it was only to change the type of cushions and not to change the make or colour, apart from that I am very delighted with it and hopefully the cushions will soften over a couple of years!!!”

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Posted 6 years ago

“The staff I dealt with very all very friendly and the two men who delivered the sofa bed were very helpful and polite.”

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Posted 6 years ago

“Excellent communication and top quality service from order to delivery.”

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Posted 6 years ago

“The actual product is very good (we really love our sofa bed) but the customer service is not! We found them a frustrating company to deal with. We initially ordered a loveseat sofa bed and then changed our minds and ordered a three seater sofa bed. The whole process was grim. I called up to ask for a return of the first item (a day after it was delivered) to be told by someone they would have to 'speak to management' to arrange the return (don't tell me about your process just tell me it will be arranged! that is all I want to hear...) and that there would be 'an inspection' of the item before a refund would be granted. That basically set the tone. There is then no correspondence regarding a date for collection. I called up at least twice, another 'I will chase with management' and then a phone call from someone asking how I heard about them. I ask this lady about the collection of the sofa bed. She says she will get back to me. Never heard from her again. Once we had finally got the first item refunded after a wait of around three weeks for it's collection then a further week for the refund we then had no correspondence regarding the delivery of the second item. Just nothing. Even on ordering there was not even a confirmation email (which I called up and got emailed though). Four weeks after ordering there was no word from them regarding a delivery date. I was told it was at the warehouse waiting to be collected. A delivery date was then emailed though shortly after my phone call. It arrived with two lovely delivery men but they didn't have the tools to take the arms off (we paid extra for removable arms) and they had to ask my husband if he had the tool they needed. Thankfully he did otherwise it would have had to go back with them. All in all I have to say we felt quite stressed dealing with this company.The actual products are lovely - well made, high quality but the costumer service needs some work.”

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Posted 6 years ago

“I would recommend ... Amazing sofa.”

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Posted 6 years ago

“Excellent sofa bed, good communication during build and deliver, delivery staff were great”

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Posted 6 years ago

“I will when i get it not due to be delivered for two weeks”

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Posted 6 years ago

“Great delivery and assembly service.”

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Posted 6 years ago

“The Sales person in the shop was very attentive to details and eager to answer any of our questions.”

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Posted 6 years ago

“Service was fantastic from start to finish. Visited the showroom and they had a great selection of fabrics to choose from. The delivery team were excellent and were really quick and efficient.”

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Posted 6 years ago

“very helpful on the telephone, explained everything to me, quick to supply samples, web site gave me the confidence to buy on line without viewing, knowing the service was good. Delivered on time.”

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Posted 6 years ago

“Excellent customer service from shownroom, on the phone, and delivery drivers.”

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Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews